Blackberry PRD-10459-003 Administration Guide - Page 76

Administration Guide Adding a user account to the BlackBerry Enterprise Server Option Specify an activation password for the user account. Generate an activation password for the user account automatically. Activate the user account without using an activation password. Related topics Assigning BlackBerry devices to users, 78 Managing user accounts, 244 Step a. Click Create a user with activation password. b. In the Set activation password, section, type and confirm an activation password. The password must not contain special characters. Some BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters. c. In the Password expiration (hours) field, type the amount of time, in hours, that you want to elapse before the activation password expires. d. Click Create user. Click Create a user with generated activation password. Click Create a user without activation password. Create a user account that is not in the contact list in the BlackBerry Configuration Database You can create a user account for a user even if the BlackBerry® Mail Store Service did not yet synchronize the contact information for the user account to the BlackBerry Configuration Database. If the BlackBerry Mail Store Service did not synchronize the contact information and you create a user account, the BlackBerry Administration Service does not display the user account in the search results. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Create a user. 3. Search for a user account. 4. Click Add user from company directory. 5. In the Email address field, type the email address, in SMTP format, of the user account that you want to add. 6. Click Find user in company directory. 7. Click Save user to available user list and Create BlackBerry Enabled User. 8. If you installed multiple BlackBerry® Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to. 9. Click Continue. 10. Type and confirm an activation password. The password must not contain special characters. Specific BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters. 74