Blackberry PRD-10459-003 Administration Guide - Page 290

Prevent a user from searching for remote email messages using a device

Page 290 highlights

Administration Guide Managing email messages that contain HTML and rich content Prevent a user from searching for remote email messages using a device You can prevent BlackBerry® device users from searching with their devices for remote email messages that are located on the messaging server. Before you begin: You must turn on wireless email reconciliation. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email. 2. Click the name of the BlackBerry Messaging Agentinstance that you want to prevent a device user from searching for remote email messages. 3. Click Edit instance. 4. On the Messaging tab, in the Messaging options section, in the Remote search turned on drop-down list, click False. 5. Click Save all. 6. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server. 7. Click the name of the BlackBerry® Enterprise Server instance or BlackBerry Enterprise Server pair that is associated with the email instance that you want to prevent a device user from searching for remote email messages. 8. Restart the BlackBerry Enterprise Server using one of the following methods: • If you are changing a BlackBerry Enterprise Server instance, in the Status list, click Restart instance. • If you are changing a BlackBerry Enterprise Server pair, in the Status list for one of the instances in the pair, click Restart instance. Repeat this step for the other instance in the pair. • In the Windows® Services, restart the BlackBerry Dispatcher. 9. Repeat step 2 to step 8 for each BlackBerry Messaging Agent instance that you want to turn off remote searching for. After you finish: To turn on the ability to search for remote messages, in the Messaging Options section, change Remote search turn on to True. Click Save all. Restart the BlackBerry Enterprise Server. Related topics Restarting BlackBerry Enterprise Server components, 327 Managing email messages that contain HTML and rich content The BlackBerry® Enterprise Server supports email messages that contain HTML and rich content on BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. You can turn off support for rich content and inline images in email messages. Users can configure the message settings on the BlackBerry devices. The settings that you define override the settings that users define. 288

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Prevent a user from searching for remote email messages using a device
You can prevent BlackBerry® device users from searching with their devices for remote email messages that are
located on the messaging server.
Before you begin:
You must turn on wireless email reconciliation.
1.
In the BlackBerry Administration Service, on the
Servers and components
menu, expand
BlackBerry Solution
topology > BlackBerry Domain > Component view > Email
.
2.
Click the name of the BlackBerry Messaging Agent instance that you want to prevent a device user from searching
for remote email messages.
3.
Click
Edit instance
.
4.
On the
Messaging
tab, in the
Messaging options
section, in the
Remote search turned on
drop-down list, click
False
.
5.
Click
Save all
.
6.
On the
Servers and components
menu, expand
BlackBerry Solution topology > BlackBerry Domain >
Component view > BlackBerry Enterprise Server
.
7.
Click the name of the BlackBerry® Enterprise Server instance or BlackBerry Enterprise Server pair that is
associated with the email instance that you want to prevent a device user from searching for remote email
messages.
8.
Restart the BlackBerry Enterprise Server using one of the following methods:
If you are changing a BlackBerry Enterprise Server instance, in the
Status
list, click
Restart instance
.
If you are changing a BlackBerry Enterprise Server pair, in the
Status
list for one of the instances in the pair,
click
Restart instance
. Repeat this step for the other instance in the pair.
In the Windows® Services, restart the BlackBerry Dispatcher.
9.
Repeat step 2 to step 8 for each BlackBerry Messaging Agent instance that you want to turn off remote searching
for.
After you finish:
To turn on the ability to search for remote messages, in the
Messaging Options
section, change
Remote search turn on
to
True
. Click
Save all
. Restart the BlackBerry Enterprise Server.
Related topics
Restarting BlackBerry Enterprise Server components, 327
Managing email messages that contain HTML and rich
content
The BlackBerry® Enterprise Server supports email messages that contain HTML and rich content on BlackBerry devices
that are running BlackBerry® Device Software version 4.5 or later. You can turn off support for rich content and inline
images in email messages. Users can configure the message settings on the BlackBerry devices. The settings that you
define override the settings that users define.
Administration Guide
Managing email messages that contain HTML and rich content
288