Blackberry PRD-10459-003 Administration Guide - Page 396
Troubleshooting: BlackBerry Web Desktop Manager
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Administration Guide Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: BlackBerry Web Desktop Manager Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager Possible cause Possible solution You might have specified an incorrect URL for the BlackBerry® Configuration Database during the BlackBerry Administration Service installation process. Change the BlackBerry Configuration Database URL. You might have specified an incorrect URL for the IBM® Change the IBM Lotus Domino server URL. Lotus® Domino® server during the BlackBerry Administration Service installation process. Troubleshooting: Connections to the Wi-Fi network A BlackBerry device cannot connect to a Wi-Fi network Possible cause On the BlackBerry® device, Wi-Fi® connections are not turned on. A Wi-Fi profile is not configured on the BlackBerry device. Possible solution 1. On the BlackBerry device, on the Home screen, click Manage Connections. 2. Click Wi-Fi Options. 3. In the Wi-Fi field, verify that a checkmark appears. 1. On the BlackBerry device, on the Home screen, click Manage Connections. 2. In the Wi-Fi field, verify that the name of the Wi-Fi network appears. The BlackBerry device is not in the wireless coverage area of a wireless access point that has an SSID that is stored in one of the profiles on the BlackBerry device. The SSID of the access point is not configured on the BlackBerry device. If the name does not appear, resend the IT policy to the BlackBerry device, or instruct the user to configure a Wi-Fi profile on the BlackBerry device. Move the BlackBerry device into a wireless coverage area. Check the SSID status indicator in the Wi-Fi status indicator group. The SSID is case-sensitive. If the SSID status indicator is not correct, run Set up Wi-Fi in the Setup Wizard on the BlackBerry device again. 394
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