Blackberry PRD-10459-003 Administration Guide - Page 140
View how the BlackBerry Administration Service resolved software configuration conflicts for a user account, Reconciliation rules for conflicting settings in software configurations
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Administration Guide View how the BlackBerry Administration Service resolved software configuration conflicts for a user account View how the BlackBerry Administration Service resolved software configuration conflicts for a user account You can assign multiple software configurations to a user account or group. The BlackBerry® Administration Service uses specific rules to resolve conflicting settings in the multiple software configurations that you assign to a user account or group. After the BlackBerry Administration Service applies software configurations to a BlackBerry device, you can view how the BlackBerry Administration Service resolved any of the conflicting settings in the multiple software configurations. Before you begin: Assign multiple software configurations to a user account or group. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for a user account. 4. Click the name of a user account. 5. On the Software configuration tab, perform one of the following actions: • To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry Java® Applications, click View resolved applications. • To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry® Device Software, click View Resolved BlackBerry Device Software bundles. • To view how the BlackBerry Administration Service resolved conflicts that involve application control policies for unlisted applications, click View Resolved Application Control Policy for Unlisted Applications. • To view how the BlackBerry Administration Service resolved conflicts that involve the standard application settings in BlackBerry Device Software configurations, click View Resolved BlackBerry Device Software application settings. 6. View the appropriate information about how the BlackBerry Administration Service resolved the software configuration conflicts for the user account. Reconciliation rules for conflicting settings in software configurations If you assign multiple software configurations to user accounts or groups, the multiple software configurations might contain conflicting settings. For example, you might specify that a BlackBerry® Java® Application is required in a software configuration that you assign to a user account, but you might also specify that the same application is not permitted in a software configuration that you assign to a group that the user account belongs to. Conflicts can occur when you assign multiple BlackBerry Java Applications, application control policies, application control policies for unlisted applications, BlackBerry® Device Software, and the standard application settings in BlackBerry Device Software configurations. The BlackBerry Administration Service uses predefined reconciliation rules to resolve conflicting settings in multiple software configurations, and to determine which applications, software, and settings the BlackBerry Administration Service installs on or applies to a BlackBerry device. The BlackBerry Administration Service resolves conflicting settings 138
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