Blackberry PRD-10459-003 Administration Guide - Page 321
Logging information for corrective calendar synchronization
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Administration Guide Correcting calendar synchronization errors on devices • To configure the time period that corrective calendar synchronization sessions are randomly distributed in for all user accounts that are associated with a BlackBerry Enterprise Server, type traittool -server -trait DominoSmartSyncStartWindow -set , where is a number, in minutes, from 20 to 1440. The default value is 60. • To configure the time period that corrective calendar synchronization sessions are randomly distributed in for all user accounts, type traittool -global -trait DominoSmartSyncStartWindow -set , where is a number, in minutes, from 20 to 1440. The default value is 60. 5. Press ENTER. Example: Configuring corrective calendar synchronization to distribute calendar synchronization sessions randomly for all user accounts on a BlackBerry Enterprise Server in a two-hour time period traittool -server SERVER01 -trait DominoSmartSyncStartWindow -set 120 Example: Configuring corrective calendar synchronization to distribute calendar synchronization sessions randomly for all user accounts in a 12-hour time period traittool -global -trait DominoSmartSyncStartWindow -set 720 Logging information for corrective calendar synchronization Corrective calendar synchronization writes the following information to the BlackBerry® Messaging Agent log file: Item DIF MOD MON SAM SmartSyncFireOff Description specifies that a calendar item is different on the BlackBerry device than it is in the email application specifies that a calendar item is missing on the device specifies that a calendar item is missing in the email application specifies that a calendar item is the same on the device and in the email application specifies that the calendar synchronization process was initiated using the BlackBerry® Enterprise Trait Tool instead of the standard calendar synchronization process Delete a setting for corrective calendar synchronization If you delete a setting for corrective calendar synchronization, the calendar synchronization process uses the setting that you specified at the next highest level of the hierarchy. For example, if you delete a setting at the user level, the process uses the setting that is specified at the server level because the server level is the next highest level. If you do not specify any values, the default value is used. 1. Copy the BlackBerry® Enterprise Server installation files to a computer that hosts a BlackBerry Enterprise Server instance. 2. Extract the contents to a folder on the computer. 319
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