Blackberry PRD-10459-003 Administration Guide - Page 398

Administration Guide Troubleshooting: Connections to the Wi-Fi network Possible cause The static IP address and DHCP for the BlackBerry device are not configured correctly. Low signal strength is causing intermittent drops in data connectivity. Possible solution Verify that the correct authentication method is configured on the access point and BlackBerry device. Perform any of the following actions: • If a static IP address is configured, verify that the parameters such as the subnet mask, default gateway IP address, and DNS IP address are configured correctly. • If the BlackBerry device uses DHCP, verify that the BlackBerry device can obtain a valid IP configuration (for example, an IP address, subnet mask, default gateway IP address, or DNS IP address). • Verify that a wireless device, such as a laptop computer, can connect to the network using DHCP and obtain an IP address. • Verify in the DHCP logs, if they are available, that a DHCP was granted to the BlackBerry device. Move the BlackBerry device into a wireless coverage area. 1. On the BlackBerry device, in the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Click Wi-Fi Tools > Wi-Fi Diagnostics. 4. Verify the information in the status fields for the following connection groups: • Wi-Fi • VPN • UMA/GAN (if your organization's mobile network provider supports UMA or GAN and you subscribed for the service) • BlackBerry Infrastructure • Enterprise 5. To view more diagnostic information, press the Menu key and click Options. In the Display Mode drop-down list, click Advanced. A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device Possible cause The Wi-Fi® enabled BlackBerry® device is not configured to permit a user to make changes to the Wi-Fi configuration settings. Possible solution 396