Blackberry PRD-10459-003 Administration Guide - Page 316

Administration Guide Managing calendars Managing calendars 30 Correcting calendar synchronization errors on devices If you run corrective calendar synchronization on a BlackBerry® Enterprise Server instance, you can find and correct differences between the calendar entries on BlackBerry devices and the calendar entries on users' computers. You can specify a recurring day and time when the process can run and specific days when the process should check for calendar synchronization errors. You configure corrective calendar synchronization using the BlackBerry Enterprise Trait Tool, which is located in the Tools folder of the BlackBerry Enterprise Server installation files. If corrective calendar synchronization finds differences between the calendar entries on a device and the calendar entries on a computer, the process writes information about the differences to the BlackBerry Messaging Agent log file and, optionally, automatically corrects the calendar synchronization errors that it finds. It is a best practice to schedule corrective calendar synchronization to occur during low-use periods. For example, you can schedule the process to begin in the early evening, before devices are scheduled to turn off automatically. Configuration levels using the BlackBerry Enterprise Trait Tool You can use the BlackBerry® Enterprise Trait Tool to specify whether corrective calendar synchronization checks calendar entries for a specific user, users on a specific BlackBerry® Enterprise Server, or all users. The tool uses a hierarchy to determine what calendar entries to check. Settings at the user level override settings at the server level, settings at the server level override settings at the global level, and settings at the global level override the default settings. Level -global -server -user Description The setting that you specify applies to all users. The setting that you specify applies to all users on a specific BlackBerry Enterprise Server. The setting that you specify applies to a specific user. Turn on corrective calendar synchronization By default, corrective calendar synchronization is turned off. You can turn on corrective calendar synchronization to find differences between calendar entries on BlackBerry® devices and calendar entries on users' computers. 1. Copy the BlackBerry® Enterprise Server installation files to a computer that hosts a BlackBerry Enterprise Server instance. 2. Extract the contents to a folder on the computer. 3. At the command prompt, navigate to the folder that contains the TraitTool.exe file. 4. Perform one of the following actions: 314