Blackberry PRD-10459-003 Administration Guide - Page 245

Administration Guide Managing groups Default group Help desk representatives Description of the default group This is a preconfigured group for help desk administrators. This group has the permissions assigned to the Junior Helpdesk role. BlackBerry® Web Desktop Manager users Junior Helpdesk administrators in this group can perform basic administrative tasks such as adding users to groups and assigning BlackBerry devices to BlackBerry device users. The Junior Helpdesk role can only add users to the Web Desktop Users group and the Junior Helpdesk group. This is a preconfigured group for BlackBerry Web Desktop Manager users. BlackBerry Web Desktop Manager users in this group do not have any BlackBerry Administration Service administrative permissions. Users in this group can perform basic administrative tasks on their own user account using the BlackBerry Web Desktop Manager such as setting an activation password or locking their BlackBerry device. Remove a user account from a group 1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Group. 2. Click Manage groups. 3. Click the group name. 4. In the Manage users in group membership list, click Remove users from group membership. 5. Search for a user account. 6. Select the check boxes beside the display names for the user accounts that you want to remove. 7. Click Remove from group membership. Change the properties of a group After you create a group, specify the properties that you want to apply to all user and administrator accounts in the group. You can copy the properties from one group to another. When you add user accounts or administrator accounts to a group, the group properties apply to the new accounts automatically. 1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Group. 2. Click Manage groups. 3. Click the group name. 4. Click Edit group. 5. Switch between the appropriate tabs and make the appropriate changes. 6. Click Save all. Rename a group 1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Group. 243