Blackberry PRD-10459-003 Administration Guide - Page 392

Administration Guide Troubleshooting: Messaging Possible cause Possible solution 2. 3. 4. You upgraded a BlackBerry 1. Enterprise Server to version 5.0 or later, and when you search for a user account in the BlackBerry Administration Service, the 2. BlackBerry Administration Service cannot find the user account. The BlackBerry Mail Store Service cannot connect to your organization's contact list and synchronize the contact list to the BlackBerry Configuration Database. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box. Click OK. In the Windows® Services, restart the services for the BlackBerry Administration Service. Verify that you configured the MailServer property in the notes.ini file on the computer that hosts the BlackBerry Enterprise Server for an IBM® Lotus® Domino® server that is running. Using the local system account, restart the Lotus Domino server that is running on the computer that hosts the BlackBerry Enterprise Server. You cannot find a new user account in the directory using the BlackBerry Administration Service Possible solution Refresh the list of available user accounts that the BlackBerry® Administration Service can access from the directory. By default, the BlackBerry Administration Service refreshes the list of available user accounts at 12:30 AM daily. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view. 2. Click Email. 3. Click Refresh available user list from company directory. The background process to refresh the user list starts. The amount of time that the BlackBerry Administration Service requires to refresh the user list depends on the size of the directory. Troubleshooting: Messaging Messages are not delivered to BlackBerry devices Possible cause 390