Blackberry PRD-10459-003 Administration Guide - Page 407

Administration Guide Troubleshooting: BlackBerry Monitoring Service connections Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in to the BlackBerry Monitoring Service Possible cause If your organization's environment includes a firewall located between the BlackBerry® Administration Service and BlackBerry Monitoring Service, the firewall can block the JNDI delegate port on the BlackBerry Administration Service. By default, the JNDI delegate port is configured to 0 (any port). Possible solution Configure the JNDI delegate port to use a specific port number and open the port on the firewall by performing the following actions: 1. On the computer that hosts a BlackBerry Administration Service instance, navigate to :\Program Files \Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf. 2. In a text editor, open service-port-bindings.xml. 3. In the paragraph cluster-service.xml, uncomment the line 11101. The port number can be port 11101 or any port from port 1000 to port 5000. 4. Comment out the line 0. 5. Add the JNDI delegate port that you configured in step 3 to the firewall. Troubleshooting: IT policies I cannot find an IT policy rule in the BlackBerry Administration Service Possible cause The version of the BlackBerry® Enterprise Server that you are using does not include the IT policy rule. Possible solution Import the IT policy rule from an IT policy pack that is available from www.blackberry.com/support. For more information about IT policy packs, search the BlackBerry Technical Solution Center at www.blackberry.com/ support. For example, to find the IT policy pack that includes the IT policy rules for BlackBerry® Device Software 5.0, search for "IT policy rules for BlackBerry Device Software 5.0". 405