Blackberry PRD-10459-003 Administration Guide - Page 136
Error messages: Standard application settings tasks, BlackBerry Administration Service error
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Administration Guide View the status of a job BlackBerry Administration Service error An error occurred when the BlackBerry Administration Service processed the request to update the BlackBerry Device Software on a BlackBerry device. Related topics Restarting BlackBerry Enterprise Server components, 327 Error messages: Standard application settings tasks To troubleshoot errors that display for a task when you change the standard application settings on a BlackBerry® device, you can try to determine the cause by collecting the following information: • BlackBerry Synchronization Service log files from the day the issue was reported (log level 4 recommended) • BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended) • BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended) • BlackBerry device information (for example, the BlackBerry device model, BlackBerry® Device Software version, wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device, and so on) • event log of the BlackBerry device from the day the issue was reported If the preceding information does not address the issue, you can collect the following information: • BlackBerry Synchronization Service log files from the day the issue was reported (log level 6 recommended) • system event logs • copy of the BlackBerry Configuration Database • SQL trace of the BlackBerry Synchronization Service that communicates with the BlackBerry Configuration Database For information about changing the log level for a BlackBerry® Enterprise Server component, visit www.blackberry.com/support to read article KB04342. For information about obtaining the event log of a BlackBerry device, visit www.blackberry.com/support to read article KB05349. If the recommended administrative action for an error message does not resolve the issue, contact RIM Technical Support. Restore failed -- error getting value The BlackBerry Synchronization Service cannot read the value of the standard application settings because the BlackBerry Configuration Database is unavailable. Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database. Failed to set properties for item The BlackBerry Synchronization Service cannot specify the value of the standard application settings because the BlackBerry Configuration Database is unavailable. Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database. 134
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