Blackberry PRD-10459-003 Administration Guide - Page 394

Administration Guide Troubleshooting: Instant messaging 4. On the Proxy mappings tab, configure the settings for an authenticated or unauthenticated proxy server. Use the default web address. 5. Click the Add icon. 6. Click Save All. 7. To verify that a new entry exists for the BlackBerry Collaboration Service, in the database management console, view the proxy configuration information for the BlackBerry Configuration Database. 8. If the BlackBerry Enterprise Server is located in a restricted network, perform steps 10 to 14. 9. On the computer that hosts the BlackBerry Collaboration Service, navigate to :\Program Files\Research In Motion\BlackBerry Enterprise Server\BBIM\Servers\Instance\Config. 10. In a text editor, open the rimpublic.properties file. 11. Copy the following text into the rimpublic.properties file. Replace with the host name of an unauthenticated proxy server: [Java Security Property] networkaddress.cache.ttl=0 improxy.proxy.type=http improxy.proxy.host= improxy.proxy.port=8080 12. Save and close the rimpublic.properties file. 13. Restart the BlackBerry Collaboration Service. Related topics Restarting BlackBerry Enterprise Server components, 327 A user did not accept a notification about an instant message on a computer and the notification disappeared Applies to: BlackBerry® Collaboration Service version 4.1 or later with the BlackBerry® Client for use with Microsoft® Office Live Communications Server 2005 or the BlackBerry® Client for use with Microsoft® Office Communications Server 2007. Possible cause A user logged in to Microsoft® Office Communicator on a computer and on a BlackBerry device or on two computers. If the user logged in to Microsoft Office Communicator on both a computer and a BlackBerry device or on two computers, the user received notifications about instant messages in both locations. The instant messaging conversation can occur only in the location where the user accepts the notification about an instant message. If a user is logged in to Microsoft Office Communicator on both a computer and a BlackBerry device and the user does not accept a notification about an instant message on the computer before the notification disappears, the notification about the instant message disappears from the computer but remains on the BlackBerry device. If the user accepts the notification about the instant message on the computer, the notification about the instant message 392