Blackberry PRD-10459-003 Administration Guide - Page 351
Steps, WaitToRestartAgentOnHung, Value data, RestartAgentOnHungBlackoutFrom, Decimal
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Administration Guide How the BlackBerry Controller monitors the BlackBerry Enterprise Server components Task Steps Example: Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent when a nonresponsive thread occurs. Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent for a specific time range if the BlackBerry Controller detects a nonresponsive thread. [20148] (05/12 12:21:00):{0xC28} Thread: *** No Response *** Thread Id=0xB00, Handle=0x558, WaitCount=2 a. Create a DWORD value that is named WaitToRestartAgentOnHung. b. Double-click the new DWORD value. c. In the Value data field, type 0. The default value is 6. a. Create a DWORD value that is named RestartAgentOnHungBlackoutFrom. b. Double-click the new DWORD value. c. In the Base section, select the Decimal option. d. In the Value data field, type the lowest value of the time range. The values range from 0 to 23, where 0 is 12:00 AM and 23 is 11:00 PM. e. Create a DWORD value that is named RestartAgentOnHungBlackoutTo. f. Double-click the new DWORD value. g. In the Base section, select the Decimal option. h. In the Value data field, type the highest value of the time range. For example, if you configure the RestartAgentOnHungBlackoutFrom value to eight and the RestartAgentOnHungBlackoutTo value to 17, the BlackBerry Controller does not restart the BlackBerry Messaging Agent between 8:00 AM and 5:00 PM if it detects a nonresponsive thread. Change the maximum number of user.dmp files that each BlackBerry Enterprise Server creates daily before the BlackBerry Controller restarts the BlackBerry Messaging Agent. To turn off the time range, in the RestartAgentOnHungBlackoutFrom and RestartAgentOnHungBlackoutTo value fields, type 0. a. Create a DWORD value that is named MaxUserDumpPerDay. b. Double-click the new DWORD value. c. In the Value data field, type a value. The default value is 3. To turn off the daily creation of user.dmp files, change the MaxUserDumpPerDay value field to 0. 5. Click OK. 349
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