Blackberry PRD-10459-003 Administration Guide - Page 236

Administration Guide Deleting only work data from a device 2. If you receive a prompt, type the device password. 3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device. 4. Click Delete all device data and disable device. 5. Click Yes - Delete all device data and disable device. 6. Reinstall the BlackBerry Device Software using the application loader tool in the BlackBerry Administration Service, BlackBerry® Desktop Manager, or BlackBerry® Web Desktop Manager. 7. Activate the device. After you finish: For more information about installing the BlackBerry Device Software, see the BlackBerry Device Software Update Guide. Related topics Assigning BlackBerry devices to user accounts, 79 Deleting only work data from a device To help secure your organization's data on a personal BlackBerry® device, you can permit your organization to delete work data from a device when a user no longer works at your organization. You can use the BlackBerry Administration Service to require that a personal device remove only work data when the device receives the Delete only the organization data and remove device IT administrative command over the wireless network. All personal data remains on the device. A BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data. The device permanently deletes the following work data: Item email messages attachments calendar entries contacts memos tasks call history call logs Description • email messages that are sent to the user's work email account and the email messages that the user sends from the work email account • draft email messages that the user creates using their work email account attachments that are sent to the user's work email account and the attachments that the user sends from the work email account calendar entries that the user creates using their work calendar contacts that the BlackBerry® Enterprise Server synchronizes with the user's work email account all memos all tasks although the device defines phone data for personal use, the call history entries are deleted when you delete work data although the device classifies phone data as personal data, the call log files are deleted when you delete work data 234