Blackberry PRD-10459-003 Administration Guide - Page 29

Administration Guide Creating administrator accounts Creating administrator accounts 3 Administrative roles and permissions You create roles for administrator accounts or assign preconfigured roles to administrator accounts so that you can specify what tasks an administrator can perform on the BlackBerry® Enterprise Server. You can specify the actions that administrators can perform by changing the permission that you assign to administrative roles. Permissions specify the information that administrators can view and the tasks that they can perform using the BlackBerry® Administration Service and BlackBerry Monitoring Service. Each action that you perform in the BlackBerry Administration Service is associated with a specific permission. You can specify the actions that administrators can perform by changing the permission that you assign to administrative roles. For more information about performing specific tasks that are associated with the permissions, see the BlackBerry Enterprise Server Administration Guide. Roles do not apply to tasks that an administrator can perform using the BlackBerry Configuration Panel. You can assign multiple roles to administrator accounts. If you assign multiple roles to an administrator account, the administrator is assigned all the permissions that are turned on for each of the roles. You can also assign roles to groups and add administrator accounts to groups. This allows you to specify administrative role permissions at a group level instead of at an individual level. If the group contains BlackBerry device users, the roles are also assigned to the users and the users become administrators. Preconfigured administrative roles The BlackBerry® Enterprise Server installation process includes preconfigured administrative roles. You can use the preconfigured administrative roles in your organization's environment instead of creating customize administrative roles. Each preconfigured administrative role contains multiple permissions that are turned on. The preconfigured administrative roles make sure that users that do not have specific administrative permissions cannot escalate their permissions. For example, junior helpdesk administrators cannot escalate their roles to senior helpdesk administrator roles. You can configure additional permissions in the preconfigured administrative roles or turn off any of the permissions. Permission name Create a group Delete a group View a group (across Group) Edit a group (across Group) Create a user Security role Enterprise role X X X X X X Senior Helpdesk role X X X X X X X X Junior Helpdesk role X X Server only User only role role X X X X X 27