Blackberry PRD-10459-003 Administration Guide - Page 137
Error messages: IT policy tasks, Invalid GUID
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Administration Guide View the status of a job Failed to backup data to database The BlackBerry Synchronization Service cannot apply the value of the standard application settings because the BlackBerry Configuration Database is unavailable. Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database. Failed to delete item The BlackBerry Synchronization Service cannot delete the value of the standard application settings because the BlackBerry Configuration Database is unavailable. Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database. Failed to create an instance of the XML DOM document The BlackBerry Synchronization Service cannot create XML data for the standard application settings. Failed to load XML document The BlackBerry Synchronization Service cannot load XML data for the standard application settings. Invalid GUID The BlackBerry Synchronization Service received an invalid globally unique identifier from the BlackBerry device. Invalid/unknown command The BlackBerry Synchronization Service received an invalid command from the BlackBerry device. Related topics Restarting BlackBerry Enterprise Server components, 327 Error messages: IT policy tasks To troubleshoot errors that display for a task when you send an IT policy to a BlackBerry® device or update an IT policy on a BlackBerry device, you can try to determine the cause by collecting the following information: • BlackBerry Policy Service log files from the day the issue was reported (log level 4 recommended) • BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended) • BlackBerry Administration Service log files from the day the issue was reported (log level 4 recommended) • BlackBerry device information (for example, the BlackBerry device model, BlackBerry® Device Software version, wireless service provider, IT policy assigned to the BlackBerry device, service books on the BlackBerry device, and so on) • event log of the BlackBerry device from the day the issue was reported If the preceding information does not help you to address the issue, you can collect the following information: • BlackBerry Policy Service log files from the day the issue was reported (log level 6 recommended) • system event logs • copy of the BlackBerry Configuration Database 135
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