Blackberry PRD-10459-035 Administration Guide - Page 73

Preparing a BlackBerry device for redistribution, Local Ports Device Management, Connection

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Administration Guide Reissuing BlackBerry devices to new users Preparing a BlackBerry device for redistribution Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the applications on the BlackBerry device. 1. Choose a method to delete the previous user's application data from the BlackBerry device and make the BlackBerry device unavailable to that user before assigning the BlackBerry device to a new user. Task Steps Delete the previous user's application data. a. Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed. b. In the BlackBerry Manager, in the left pane, click Local Ports (Device Management). c. In the Connection list, click a connection. d. Click Wipe Handheld File System. e. Click Yes. f. If prompted, type the BlackBerry device password to complete the task. Delete all applications and data from the BlackBerry device. a. Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed. b. In the BlackBerry Manager, in the left pane, click Local Ports (Device Management). c. In the Connection list, click a connection. d. Click Nuke Handheld. e. Click Yes. 2. Replace the applications on the BlackBerry device. a. Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed. b. In the BlackBerry Manager, in the left pane, click Local Ports (Device Management). c. In the Connection list, click a connection. d. Click Load Device (Interactive). e. Click a software configuration. f. Click OK. g. In the Device Software Configuration Screen, clear the check boxes beside the applications to remove, and select the check boxes beside the applications to install. h. Complete the application loader wizard. 71

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Preparing a BlackBerry device for redistribution
Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry device, and then replace the
applications on the BlackBerry device.
1.
Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry device
unavailable to that user before assigning the BlackBerry device to a new user.
Task
Steps
Delete the previous user’s application data.
a.
Connect the BlackBerry device to the computer on which the
BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click
Local Ports
(Device Management)
.
c.
In the
Connection
list, click a connection.
d.
Click
Wipe Handheld File System
.
e.
Click
Yes
.
f.
If prompted, type the BlackBerry device password to complete
the task.
Delete all applications and data from the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the
BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click
Local Ports
(Device Management)
.
c.
In the
Connection
list, click a connection.
d.
Click
Nuke Handheld
.
e.
Click
Yes
.
2.
Replace the applications on the BlackBerry device.
a.
Connect the BlackBerry device to the computer on which the BlackBerry Manager is installed.
b.
In the BlackBerry Manager, in the left pane, click
Local Ports (Device Management)
.
c.
In the
Connection
list, click a connection.
d.
Click
Load Device (Interactive)
.
e.
Click a software configuration.
f.
Click
OK
.
g.
In the
Device Software Configuration Screen
, clear the check boxes beside the applications to remove, and select
the check boxes beside the applications to install.
h.
Complete the application loader wizard.
Administration Guide
Reissuing BlackBerry devices to new users
71