Blackberry PRD-10459-035 Administration Guide - Page 71

Protecting and reassigning BlackBerry devices, Protecting lost, stolen, or replaced BlackBerry devices

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Administration Guide Protecting and reassigning BlackBerry devices Protecting and reassigning BlackBerry devices 13 Protecting lost, stolen, or replaced BlackBerry devices You can send IT administration commands over the wireless network immediately to protect your organization's confidential data that is stored on BlackBerry® devices. IT administration command Set a Password and Lock Handheld Erase Data and Disable Handheld Description This command creates a new password and locks a lost BlackBerry device remotely. You can communicate the new password to the user when the user locates the BlackBerry device. When the user unlocks the BlackBerry device, the BlackBerry device prompts the user to accept or reject the password change. This command deletes all user information and application data remotely that a BlackBerry device stores. You can use this command to prepare a BlackBerry device to assign it to another user in your organization or to protect a stolen BlackBerry device. Protect a lost BlackBerry device If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by locking the BlackBerry device or making it unavailable. 1. In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server. 2. On the Users tab, click a user account. 3. Click IT Admin. 4. Click Set Password and Lock Handheld. 5. In the New Password field and the New Password Again field, type a password that is between 4 and 14 characters long. CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those BlackBerry devices do not unlock when the user types a password that uses special characters. 6. Click OK. 69

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Protecting and reassigning BlackBerry devices
13
Protecting lost, stolen, or replaced BlackBerry devices
You can send IT administration commands over the wireless network immediately to protect your organization's confidential data
that is stored on BlackBerry® devices.
IT administration command
Description
Set a Password and Lock Handheld
This command creates a new password and locks a lost BlackBerry device
remotely. You can communicate the new password to the user when the
user locates the BlackBerry device. When the user unlocks the BlackBerry
device, the BlackBerry device prompts the user to accept or reject the
password change.
Erase Data and Disable Handheld
This command deletes all user information and application data remotely
that a BlackBerry device stores.
You can use this command to prepare a BlackBerry device to assign it to
another user in your organization or to protect a stolen BlackBerry device.
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device or a BlackBerry device is stolen, you can protect the data on the BlackBerry device by
locking the BlackBerry device or making it unavailable.
1.
In the BlackBerry Manager, in the left pane, click a BlackBerry® Enterprise Server.
2.
On the
Users
tab, click a user account.
3.
Click
IT Admin
.
4.
Click
Set Password and Lock Handheld
.
5.
In the
New Password
field and the
New Password Again
field, type a password that is between 4 and 14 characters long.
CAUTION:
Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those
BlackBerry devices do not unlock when the user types a password that uses special characters.
6.
Click
OK
.
Administration Guide
Protecting and reassigning BlackBerry devices
69