Blackberry PRD-10459-035 Administration Guide

Blackberry PRD-10459-035 - Enterprise Server For MDS Applications Manual

Get Blackberry PRD-10459-035 - Enterprise Server For MDS Applications PDF manuals and user guides View all Blackberry PRD-10459-035 manuals
Add to My Manuals
Save this manual to your list of manuals

Blackberry PRD-10459-035 manual content summary:

  • Blackberry PRD-10459-035 | Administration Guide - Page 1
    BlackBerry Enterprise Server for MDS Applications Version: 4.1 | Service Pack: 7 Administration Guide
  • Blackberry PRD-10459-035 | Administration Guide - Page 2
    Published: 2010-01-11 SWD-966846-0111050411-001
  • Blackberry PRD-10459-035 | Administration Guide - Page 3
    13 Generate a new peer-to-peer encryption key...13 Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services 13 Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager 14 Allow client authentication between the BlackBerry MDS
  • Blackberry PRD-10459-035 | Administration Guide - Page 4
    BlackBerry MDS Runtime Applications and sending them to BlackBerry devices 32 Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications 34 Configuring access to web services and managing signed and unsigned applications 35 Allow BlackBerry MDS Runtime Applications to access web
  • Blackberry PRD-10459-035 | Administration Guide - Page 5
    to a BlackBerry MDS Runtime Application 40 8 Configuring how users access enterprise applications and web content 42 Specifying a BlackBerry MDS Connection Service as the central push server 42 Specify the central push server...42 Configuring how BlackBerry devices authenticate to content servers
  • Blackberry PRD-10459-035 | Administration Guide - Page 6
    Specify the port number that the web server listens on for push application requests 53 Specify how often the BlackBerry MDS Connection Service polls for configuration information 53 9 Assigning BlackBerry devices to users...54 Assigning BlackBerry devices to user accounts...54 Option 1: Activate
  • Blackberry PRD-10459-035 | Administration Guide - Page 7
    existing software configuration 73 15 Managing attachment support...74 Changing how a BlackBerry Attachment Service converts attachments 74 Optimize how the BlackBerry Attachment Service converts attachments 74 BlackBerry Attachment Service optimization settings...75 Change the maximum file size
  • Blackberry PRD-10459-035 | Administration Guide - Page 8
    ...78 Add support for additional attachment file formats...79 16 Managing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications 80 Upgrade a BlackBerry MDS Runtime Application on BlackBerry devices 80 Remove a trusted certificate from the BlackBerry MDS Integration Service 81
  • Blackberry PRD-10459-035 | Administration Guide - Page 9
    that the BlackBerry MDS Connection Service can process ...95 Delete requests from the push request queue manually 95 18 Monitoring a BlackBerry ...104 Log files for the BlackBerry Enterprise Server components...104 Changing where the BlackBerry Enterprise Server components write log files 104
  • Blackberry PRD-10459-035 | Administration Guide - Page 10
    Prevent a BlackBerry Enterprise Server component from creating a daily log file 107 Configure when to delete BlackBerry Enterprise Server component log files 107 Changing how the BlackBerry MDS Connection Service creates a log file 108 Change the logging level for the BlackBerry MDS Connection
  • Blackberry PRD-10459-035 | Administration Guide - Page 11
    Administration Guide Creating administrator accounts Creating administrator accounts 1 Administrative roles You can use the predefined roles in the BlackBerry® Enterprise Server, that mirror typical administrative roles that
  • Blackberry PRD-10459-035 | Administration Guide - Page 12
    Administration Guide Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment BlackBerry® Enterprise Server administrators are
  • Blackberry PRD-10459-035 | Administration Guide - Page 13
    Administration Guide Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server
  • Blackberry PRD-10459-035 | Administration Guide - Page 14
    Administration Guide Configuring security options Configuring security options 2 How the BlackBerry Enterprise Solution encrypts data on the transport layer The BlackBerry® Enterprise Solution uses a symmetric key encryption
  • Blackberry PRD-10459-035 | Administration Guide - Page 15
    Administration Guide Generating organization-specific encryption keys for PIN message encryption the BlackBerry® Manager, in the left pane, click BlackBerry Domain. 2. On the Global tab, expand Service Control & Customization. 3. Click Update Peer-to-Peer Encryption Key. 4. Click Set or update the
  • Blackberry PRD-10459-035 | Administration Guide - Page 16
    Manager, in the left pane, click a BlackBerry MDS Integration Service. 2. In the certificate installation dialog box, click View Certificate. 3. Review the certificate information. 4. Click Install Certificate. 5. Complete the instructions on the screen. Accept the default settings. 6. When prompted
  • Blackberry PRD-10459-035 | Administration Guide - Page 17
    Administration Guide Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services • If multiple BlackBerry MDS Integration Service servers are installed, export the certificate for each BlackBerry MDS Integration Service. • Allow BlackBerry MDS Runtime
  • Blackberry PRD-10459-035 | Administration Guide - Page 18
    Administration Guide Setting up proxy servers for BlackBerry Enterprise Server components Setting up proxy servers for BlackBerry Enterprise Server 3 components Configuring certain BlackBerry Enterprise Server components to use proxy servers You can configure the BlackBerry® MDS Connection Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 19
    Administration Guide Configuring certain BlackBerry Enterprise Server components to use proxy servers If the BlackBerry MDS Connection Service is configured to use a proxy server, BlackBerry device users can browse web sites that use HTTPS if the proxy server supports basic authentication only. 1.
  • Blackberry PRD-10459-035 | Administration Guide - Page 20
    Administration Guide Configuring certain BlackBerry Enterprise Server components to use proxy servers 2. On the appropriate tab, click Edit Properties. 3. In the left pane, click Proxy. 4. Double-click
  • Blackberry PRD-10459-035 | Administration Guide - Page 21
    Administration Guide Sharing BlackBerry Enterprise Server components Sharing BlackBerry In the MDS CS to BES Mappings dialog box, in the left pane, click the BlackBerry MDS Connection Service that you have set as the central push server. 5. In the right pane, click the BlackBerry Enterprise
  • Blackberry PRD-10459-035 | Administration Guide - Page 22
    Guide Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service Service and the BlackBerry Manager. Complete the instructions
  • Blackberry PRD-10459-035 | Administration Guide - Page 23
    Administration Guide Configuring user accounts Configuring user accounts 5 Adding user accounts to the BlackBerry Enterprise Server Add a user account to one BlackBerry Enterprise Server at a time. Related
  • Blackberry PRD-10459-035 | Administration Guide - Page 24
    Administration Guide Creating user groups 3. Type a name and description for the user group. 4. Click OK. Add a user account to a user group 1. In the BlackBerry® Manager, in the
  • Blackberry PRD-10459-035 | Administration Guide - Page 25
    Administration Guide Sending software and BlackBerry Java Applications to BlackBerry devices Sending software to install on their BlackBerry devices. Before you begin: Your organization's wireless service provider must provide you with the BlackBerry Device Software installation media. 1. Copy
  • Blackberry PRD-10459-035 | Administration Guide - Page 26
    Administration Guide Indexing application to copy the application files, you must complete the instructions that the vendor provides. You can then copy the MDS Runtime Applications. 1. Visit www.na.blackberry.com/eng/support/downloads to download the most recent version of the BlackBerry MDS
  • Blackberry PRD-10459-035 | Administration Guide - Page 27
    Administration Guide Defining software configurations • To update a software index, type loader.exe /reindex. The application loader tool creates or updates the software index structure on the network
  • Blackberry PRD-10459-035 | Administration Guide - Page 28
    control policy. Define an application control policy For more information about defining application control policy rules, see the Policy Reference Guide. Before you begin: Create a software configuration. 1. In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. 2. On the Software
  • Blackberry PRD-10459-035 | Administration Guide - Page 29
    Administration Guide Send an application to a BlackBerry device over the wireless network Allow Application, the collaboration client, and the BlackBerry® MDS Runtime over the wireless network to supported BlackBerry devices that have 16 MB or more of flash memory. In the next configured
  • Blackberry PRD-10459-035 | Administration Guide - Page 30
    Administration Guide Monitor push To troubleshoot push failures for wireless applications, collect the following information: • BlackBerry® Policy Service log files event log of a BlackBerry device, visit www.blackberry.com/support to read article KB05349. Device timed out waiting for module
  • Blackberry PRD-10459-035 | Administration Guide - Page 31
    Administration Guide have enough flash memory available to install the application modules. Instruct the user to make more flash memory available on the BlackBerry APPD request This message appears when the BlackBerry Policy Service does not receive an acknowledgment message that a BlackBerry
  • Blackberry PRD-10459-035 | Administration Guide - Page 32
    Administration Guide Install message appears when an error occurs in the BlackBerry Policy Service that prevents the application from installing successfully on a BlackBerry Log files for the BlackBerry Enterprise Server components, 104 Change the logging level for a BlackBerry Enterprise Server
  • Blackberry PRD-10459-035 | Administration Guide - Page 33
    Administration Guide Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry Manager 7. To make sure that the application remains installed on a BlackBerry device, change the Disposition application control policy to Required. 8. Click OK. 31
  • Blackberry PRD-10459-035 | Administration Guide - Page 34
    Administrator Resource BlackBerry Enterprise Server Installation Guide BlackBerry Enterprise Server Administration Guide • Section: Setting up security options na.blackberry.com/eng/services/ mobile_upgrade.jsp BlackBerry Enterprise Server Administration Guide • Section: Sending software and Java
  • Blackberry PRD-10459-035 | Administration Guide - Page 35
    . Developer Publish a BlackBerry MDS Runtime Application to the BlackBerry MDS Application Repository. Developer Resource BlackBerry MDS Studio Developer Guide • Section: Installing, configuring, and removing the BlackBerry MDS Studio BlackBerry Plug-in for Microsoft Visual Studio Release Notes
  • Blackberry PRD-10459-035 | Administration Guide - Page 36
    Configuring access to web services and managing signed and unsigned applications BlackBerry Enterprise Server Administration Guide • Section: Making network, or you can add it to a network drive and instruct users to install it on their BlackBerry devices using the application loader tool in
  • Blackberry PRD-10459-035 | Administration Guide - Page 37
    Administration Guide Configuring access to web services and managing signed and unsigned applications To download the latest version of the BlackBerry MDS Runtime, visit na.blackberry.com/eng/services/mobile_upgrade.jsp. For more information about installing and activating the BlackBerry MDS
  • Blackberry PRD-10459-035 | Administration Guide - Page 38
    Administration Guide Configuring how users access and use BlackBerry MDS Runtime Applications 5. In In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Integration Service. 2. On the MDS Integration Services tab, click Edit Properties. 3. In the left pane, click General. 4. Click
  • Blackberry PRD-10459-035 | Administration Guide - Page 39
    more information about the device policy settings, see the Policy Reference Guide. 10. Click OK. After you finish: Assign the device policy of the users in the group are connected to the same BlackBerry® MDS Integration Service. The group must contain at least one user. 1. In the BlackBerry Manager,
  • Blackberry PRD-10459-035 | Administration Guide - Page 40
    Administration Guide Sending BlackBerry MDS Runtime Applications and BlackBerry Browser Applications same time. 10. In the Push interval field, type an interval for the BlackBerry MDS Integration Service to send the installation request to BlackBerry devices. 11. To set a specific time to send the
  • Blackberry PRD-10459-035 | Administration Guide - Page 41
    Administration Guide Applying an application control policy to a BlackBerry MDS Runtime Application 3. Click the BlackBerry MDS Runtime Application that you want to install. 4. In the lower pane,
  • Blackberry PRD-10459-035 | Administration Guide - Page 42
    Administration Guide Applying an application control policy to a BlackBerry MDS Runtime Application 4. In the folder, create a .txt file. 5. Rename the .txt file to .alx. 6. In a text
  • Blackberry PRD-10459-035 | Administration Guide - Page 43
    Administration Guide Related topics Defining software configurations, 25 Applying an application control policy to a BlackBerry MDS Runtime Application 41
  • Blackberry PRD-10459-035 | Administration Guide - Page 44
    Administration Guide Configuring how users access enterprise applications and web content Configuring how users access enterprise applications and 8 web content Specifying a BlackBerry MDS Connection Service as the central push server You can specify one BlackBerry® MDS Connection Service in a
  • Blackberry PRD-10459-035 | Administration Guide - Page 45
    click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. In the left pane, click HTTP. 4. Click Support HTTP Authentication. 5. In the and Authorization Service configuration file, visit http://java.sun.com/ javase/6/docs/technotes/guides/security/jgss/
  • Blackberry PRD-10459-035 | Administration Guide - Page 46
    BlackBerry devices. 1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. In the left pane, click HTTP. 4. Click Support HTTP Cookie Storage. 5. In the drop-down list, click True. 6. Click OK. Configure
  • Blackberry PRD-10459-035 | Administration Guide - Page 47
    processes cookies. 1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. In the left pane, click HTTP. 4. Click Support HTTP Cookie Storage. 5. In the drop-down list, click True. 6. Click OK. After you
  • Blackberry PRD-10459-035 | Administration Guide - Page 48
    Administration Guide Configuring how the BlackBerry MDS Connection Service manages requests for web content Configure the timeout limit for HTTP connections with BlackBerry devices You can specify how long the BlackBerry® MDS Connection Service waits for a BlackBerry device to send data before it
  • Blackberry PRD-10459-035 | Administration Guide - Page 49
    Guide Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service To permit push applications to open trusted connections to a BlackBerry® MDS Connection Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 50
    Administration Guide Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service Task Steps Create a self-signed certificate for the BlackBerry MDS Connection a. Service and add it to the key store. b. c. Add a publicly signed certificate to the key store.
  • Blackberry PRD-10459-035 | Administration Guide - Page 51
    Administration Guide Configuring a BlackBerry MDS Connection Service to trust web servers 3. Type the key store into the JRE™ certificates keystore file (JRE cacerts). The BlackBerry MDS Connection Service supports LDAP, OCSP, and CRL to retrieve certificates and certificate status, and HTTPS
  • Blackberry PRD-10459-035 | Administration Guide - Page 52
    Administration Guide Configuring a BlackBerry MDS Connection Service to trust web servers Do not change the default LDAP port parameters unless there is a port conflict with another service on the same computer. If you change the port number or host server information, you must stop and restart
  • Blackberry PRD-10459-035 | Administration Guide - Page 53
    Administration Guide Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices Add a retrieved certificate for a web server to the key store You can use the Java® keytool to add a certificate for a web server to the BlackBerry® MDS Connection Service key store. The
  • Blackberry PRD-10459-035 | Administration Guide - Page 54
    of persistent socket connections that can be open simultaneously between BlackBerry® devices and the BlackBerry MDS Connection Service. Before you begin: Verify that your system memory can support the number of persistent socket connections that you want to specify. 1. In the BlackBerry Manager, in
  • Blackberry PRD-10459-035 | Administration Guide - Page 55
    Administration Guide Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices 3. Click General. 4. Double- 5. Click OK. After you finish: • Restart the BlackBerry MDS Connection Service. • Notify your organization's push application developers that you changed the port
  • Blackberry PRD-10459-035 | Administration Guide - Page 56
    Administration Guide Assigning BlackBerry devices to users Assigning BlackBerry devices to users 9 Assigning BlackBerry devices to user accounts When you assign a BlackBerry® device to a user account, you associate the BlackBerry device with a defined IMAP service that is used to activate all
  • Blackberry PRD-10459-035 | Administration Guide - Page 57
    Administration Guide Assigning BlackBerry devices to user accounts Wireless activation The wireless to the BlackBerry device user account. Item length of activation password character support security Description Typical activation passwords are four to eight characters long. Activation
  • Blackberry PRD-10459-035 | Administration Guide - Page 58
    Administration Guide Assigning BlackBerry devices to user accounts Item expiry time pane, click a BlackBerry® Enterprise Server. 2. On the Users tab, click a user account. 3. Click Service Access. 4. Click Set Activation Password. 5. Type an activation password. 6. Retype the password to confirm it
  • Blackberry PRD-10459-035 | Administration Guide - Page 59
    Administration Guide Managing administrator accounts Managing administrator accounts 10 Assign a administrator. 7. Click OK. The database permissions change immediately. After you finish: Instruct the administrator to restart the BlackBerry Manager. Delete an administrator account from a
  • Blackberry PRD-10459-035 | Administration Guide - Page 60
    Administration Guide Controlling the BlackBerry Enterprise Solution Controlling the BlackBerry Enterprise Solution 11 Controlling BlackBerry device access to the BlackBerry Enterprise Server You can turn on the Enterprise Service Policy to control which BlackBerry® devices can connect to the
  • Blackberry PRD-10459-035 | Administration Guide - Page 61
    Administration Guide Controlling BlackBerry device behavior using IT policies Permit a user to override the Enterprise Service Policy 1. In the BlackBerry® Manager, change the behavior of supported BlackBerry device types. For more information, see the Policy Reference Guide. You can customize and
  • Blackberry PRD-10459-035 | Administration Guide - Page 62
    Administration Guide Controlling BlackBerry device behavior using IT policies • In the the BlackBerry® Manager, in the left pane, click BlackBerry Domain. 2. On the Global tab, expand Service Control & Customization. 3. Click Import IT Policy Definitions. 4. Click an .xml file that contains IT
  • Blackberry PRD-10459-035 | Administration Guide - Page 63
    Administration Guide Controlling BlackBerry device behavior using IT policies 7. Click Reapply Template. 8. the IT policy. You can also resend an IT policy to a specific BlackBerry device manually. You can configure the BlackBerry Enterprise Server to resend IT policies to BlackBerry devices at
  • Blackberry PRD-10459-035 | Administration Guide - Page 64
    Administration Guide Controlling BlackBerry device behavior using IT policies Resend an IT policy to . After you finish: Before reactivating the BlackBerry devices on the BlackBerry Enterprise Server, instruct users to click Wipe Device in the Security Options on their BlackBerry devices to delete
  • Blackberry PRD-10459-035 | Administration Guide - Page 65
    Administration Guide Controlling BlackBerry device behavior using IT policies Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software To change the default behavior of
  • Blackberry PRD-10459-035 | Administration Guide - Page 66
    Administration Guide Controlling BlackBerry device behavior using IT policies Returning to the default behavior of BlackBerry devices and the BlackBerry Desktop Software To restore the default behavior
  • Blackberry PRD-10459-035 | Administration Guide - Page 67
    Administration Guide Controlling BlackBerry device behavior using IT policies 9. Click New. 10. Type a name and description for the IT policy rule. 11. In the drop-down list,
  • Blackberry PRD-10459-035 | Administration Guide - Page 68
    Administration Guide Managing user accounts Managing user accounts 12 Managing user groups You can specify exceptions to user group properties by changing the properties for a single user
  • Blackberry PRD-10459-035 | Administration Guide - Page 69
    Administration Guide Managing user accounts Delete a user group 1. In the BlackBerry® Manager, in the left pane, click User Groups. 2. On the User Groups List tab, click a group. 3.
  • Blackberry PRD-10459-035 | Administration Guide - Page 70
    Administration Guide Managing user accounts Move a user account from one BlackBerry Enterprise Server to another 1. In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server. 2.
  • Blackberry PRD-10459-035 | Administration Guide - Page 71
    Administration Guide Protecting and reassigning BlackBerry devices Protecting and and 14 characters long. CAUTION: Do not use special characters. Some BlackBerry devices do not support special characters in passwords. Those BlackBerry devices do not unlock when the user types a password
  • Blackberry PRD-10459-035 | Administration Guide - Page 72
    Administration Guide Reissuing BlackBerry devices to new users Protect a lost BlackBerry device Data and Disable Handheld. 5. Click Yes. After you finish: You must contact your service provider to turn off service for a BlackBerry device after you send the Erase Data and Disable Handheld command to
  • Blackberry PRD-10459-035 | Administration Guide - Page 73
    Administration Guide Reissuing BlackBerry devices to new users Preparing a BlackBerry device for redistribution Before you reissue a BlackBerry® device to a new user, delete application data from the BlackBerry
  • Blackberry PRD-10459-035 | Administration Guide - Page 74
    Administration Guide Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices Managing the delivery of BlackBerry Java Applications, 14 BlackBerry
  • Blackberry PRD-10459-035 | Administration Guide - Page 75
    Administration Guide Managing software configurations 4. Click Properties. 5. Change the properties of the application control policy. 6. Click OK. Managing software configurations Delete a software configuration from a user account 1. In
  • Blackberry PRD-10459-035 | Administration Guide - Page 76
    Guide Managing attachment support Managing attachment support 15 Changing how a BlackBerry Attachment Service converts attachments If the BlackBerry® Enterprise Server receives requests from BlackBerry device users to view email message attachments, the BlackBerry Attachment Service Service.
  • Blackberry PRD-10459-035 | Administration Guide - Page 77
    Administration Guide Changing how a BlackBerry Attachment Service converts attachments BlackBerry Attachment Service optimization settings Setting Concurrent Caching Description Range The BlackBerry® Attachment Service maintains the cache for 25 - minutes or until a new request exceeds the
  • Blackberry PRD-10459-035 | Administration Guide - Page 78
    Administration Guide Changing how a BlackBerry Attachment Service converts attachments Change the maximum file size for attachments that users can receive The BlackBerry® Attachment Service uses memory during the attachment conversion process. If users try to open large or complex attachments (for
  • Blackberry PRD-10459-035 | Administration Guide - Page 79
    Administration Guide Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging that you want to permit. 6. In the Microsoft® Windows® Services, restart the BlackBerry Attachment Service. Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging
  • Blackberry PRD-10459-035 | Administration Guide - Page 80
    Administration Guide Turn off support for an attachment file format Prevent users from sending large devices. 6. Click OK. Turn off support for an attachment file format The BlackBerry® Attachment Service uses distillers to convert attachments in supported file formats so that users can view the
  • Blackberry PRD-10459-035 | Administration Guide - Page 81
    Administration Guide Add support for additional attachment file formats 5. In the Distiller Settings section, clear the check box beside each file format that you want to turn off support for. 6. Click OK. 7. On the computer that hosts the BlackBerry® Enterprise Server, in the Windows® Services,
  • Blackberry PRD-10459-035 | Administration Guide - Page 82
    Administration Guide Managing BlackBerry MDS Runtime Applications and BlackBerry Browser In the Push interval (minute) field, type an interval after which the BlackBerry MDS Integration Service sends the upgrade request to BlackBerry devices. 9. To set a specific date to send the upgrade
  • Blackberry PRD-10459-035 | Administration Guide - Page 83
    Administration Guide Remove a trusted certificate from the BlackBerry MDS Integration Service Remove a trusted certificate from the BlackBerry MDS Integration Service If you do not want the BlackBerry® MDS Integration Service to authenticate BlackBerry MDS Runtime Applications that use a specific
  • Blackberry PRD-10459-035 | Administration Guide - Page 84
    Administration Guide Removing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications 5. . 1. In the BlackBerry Manager, in the left pane, expand a BlackBerry MDS Integration Service. 2. Click Application Registry. 3. On the Application Registry tab, click the BlackBerry MDS
  • Blackberry PRD-10459-035 | Administration Guide - Page 85
    Administration Guide Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service 10. In the Push interval (minute) field, type an interval for the BlackBerry MDS Integration Service to send the removal request to BlackBerry devices. 11. To set
  • Blackberry PRD-10459-035 | Administration Guide - Page 86
    Administration Guide Configuring a new connection between a BlackBerry MDS Integration Service and a BlackBerry MDS Connection Service Make a BlackBerry MDS Connection Service available to a BlackBerry MDS Integration Service You can make a BlackBerry® MDS Connection Service available to any
  • Blackberry PRD-10459-035 | Administration Guide - Page 87
    Administration Guide Managing how users access enterprise applications and web content Managing how on web servers from BlackBerry devices Turn on pull authorization for the BlackBerry® MDS Connection Service to restrict the web addresses that users can request when connecting to the Internet or
  • Blackberry PRD-10459-035 | Administration Guide - Page 88
    Guide Restricting user access to content on web servers 4. Double-click URL Patterns. 5. Click New. 6. Double-click URL pattern. 7. Type the web address pattern of the web server that the pull rule controls access to. 8. Click Service Name. 9. In the drop-down list, click the service
  • Blackberry PRD-10459-035 | Administration Guide - Page 89
    Administration Guide Restricting user access to media content in the BlackBerry Browser 7. Click media types so that you can restrict the media types that the BlackBerry® MDS Connection Service can send to the BlackBerry® Browser and other applications on BlackBerry devices. For more information
  • Blackberry PRD-10459-035 | Administration Guide - Page 90
    Administration Guide Restricting the push application content that users can receive Prevent users from accessing specific media types You can configure the BlackBerry® MDS Connection Service to prevent users from accessing every format of a media type (for example, video), or a specific format of
  • Blackberry PRD-10459-035 | Administration Guide - Page 91
    push requests, see the BlackBerry Java Development Environment Development Guide. Restrict push applications from sending data to BlackBerry devices must have push authentication turned on for the BlackBerry MDS Connection Service. You can configure several server-side push applications to use the
  • Blackberry PRD-10459-035 | Administration Guide - Page 92
    Administration Guide Restricting the push application content that users can receive After you 1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. Click Access Control. 4. Click Push Authorization. 5.
  • Blackberry PRD-10459-035 | Administration Guide - Page 93
    Administration Guide Restricting the push application content that users can receive Assign push initiators to a push rule Before you begin: Create push initiators to authenticate specific push
  • Blackberry PRD-10459-035 | Administration Guide - Page 94
    Administration Guide Restricting the push application content that users can receive • that server-side push applications send to BlackBerry devices. By default, the BlackBerry MDS Connection Service does not encrypt the push requests that server-side push applications send. 1. In the BlackBerry
  • Blackberry PRD-10459-035 | Administration Guide - Page 95
    to see the BlackBerry Java Development Environment Development Guide. Specify device ports for application-reliable push requests support application-reliable push requests. 1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 96
    www.blackberry.com/developers to see the BlackBerry Java Development Environment Development Guide. 1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. Click Push/PAP. 4. Click Store Push Submissions
  • Blackberry PRD-10459-035 | Administration Guide - Page 97
    Guide Managing push application requests 2. On the Connection Service tab, click Edit Properties. 3. Click Push/PAP. 4. Double-click Maximum number of Active Connections. 5. Type a number. 6. Click OK. 7. Click Restart Service Restart Service. Delete requests from the push request queue manually An
  • Blackberry PRD-10459-035 | Administration Guide - Page 98
    Guide Monitoring a BlackBerry Domain Monitoring a BlackBerry Domain 18 How the BlackBerry Controller monitors the BlackBerry Enterprise Server components The BlackBerry® Controller detects when activity stops and restarts the appropriate BlackBerry® Enterprise Server services OEM Support Tools.
  • Blackberry PRD-10459-035 | Administration Guide - Page 99
    Administration Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Task Steps Change the maximum number of times a. that the BlackBerry Messaging Agent b. restarts daily. c. Create a DWORD value that is named
  • Blackberry PRD-10459-035 | Administration Guide - Page 100
    Administration Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Task Steps e. Create a DWORD value that is named RestartAgentOnHungBlackoutTo. f. In the Properties for the new DWORD value, in the Base section, select the
  • Blackberry PRD-10459-035 | Administration Guide - Page 101
    Guide Changing how the BlackBerry Controller monitors the BlackBerry Enterprise Server components and restarts services Change how the BlackBerry Controller restarts the BlackBerry Enterprise Server services By default, the BlackBerry® Controller restarts the BlackBerry® Enterprise Server services
  • Blackberry PRD-10459-035 | Administration Guide - Page 102
    Runtime Application or messages of a specific type might indicate that a problem exists with a BlackBerry device, a BlackBerry MDS Runtime Application, or the web services. Set up monitoring of the BlackBerry MDS Integration Service notification messages for a BlackBerry device 1. In the BlackBerry
  • Blackberry PRD-10459-035 | Administration Guide - Page 103
    Guide Monitoring the BlackBerry MDS Integration Service notification messages Monitor the BlackBerry MDS Integration Service notification messages for a BlackBerry device Before you begin: To monitor the notification messages, you must set up monitoring of the BlackBerry® MDS Integration Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 104
    Administration Guide Monitoring PIN messages, SMS text messages, and calls 2. On the BlackBerry MDS Integration Services tab, click Edit Properties. 3. Click Filters. 4. Double-click the Filters field. 5. Click New. 6. In the Host/Address field, type the name of the web services host (for example,
  • Blackberry PRD-10459-035 | Administration Guide - Page 105
    Administration Guide Monitoring PIN messages, SMS text messages, and calls 2. On the Click OK. 11. On the computer that hosts the BlackBerry Synchronization Service, in the Windows® Services, restart the BlackBerry Synchronization Service. After you finish: To turn off the logging of PIN messages,
  • Blackberry PRD-10459-035 | Administration Guide - Page 106
    Administration Guide Log files for . 11. On the computer that hosts the BlackBerry Synchronization Service, in the Windows® Services, restart the BlackBerry Synchronization Service. After you finish: To turn on the logging of > BlackBerry Enterprise Server > BlackBerry Server Configuration. 104
  • Blackberry PRD-10459-035 | Administration Guide - Page 107
    Administration Guide Changing how the BlackBerry Enterprise Server components create log files BlackBerry® Enterprise Server components that you changed, in the Windows® Services, restart the BlackBerry Enterprise Server services. Store all of the BlackBerry Enterprise Server component log files in
  • Blackberry PRD-10459-035 | Administration Guide - Page 108
    Administration Guide Changing how the BlackBerry Enterprise Server components create log files 3. In the BlackBerry Service Log Settings pane, level logs additional information to the log files that can help you troubleshoot issues in the BlackBerry Enterprise Server environment. • 5: Verbose: This
  • Blackberry PRD-10459-035 | Administration Guide - Page 109
    Guide Changing how the BlackBerry Enterprise Server components create log files 5. In the drop-down list, click Yes. 6. Click OK. 7. On the computers that host the BlackBerry Enterprise Server components that you changed, in the Windows® Services Server Configuration. 2. Click the Logging tab. 107
  • Blackberry PRD-10459-035 | Administration Guide - Page 110
    Administration Guide Changing how the BlackBerry MDS Connection Service creates a log file 3. In the BlackBerry Service Log Settings pane can help you troubleshoot the BlackBerry MDS Connection Service. 7. Click OK. Change the location where the BlackBerry MDS Connection Service writes log files
  • Blackberry PRD-10459-035 | Administration Guide - Page 111
    Guide Changing how the BlackBerry MDS Connection Service creates a log file Change the interval at which the BlackBerry MDS Connection Service writes information to the log file 1. In the BlackBerry® Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 112
    Administration Guide Change the logging level for the TCP log file 1. In the BlackBerry® Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service tab, click Edit Properties. 3. Double-click Logs. 4. Click Destination. 5. In the TCP section, click Log Level.
  • Blackberry PRD-10459-035 | Administration Guide - Page 113
    Guide Change which BlackBerry MDS Connection Service activities are written to the log file Change which BlackBerry MDS Connection Service activities are written to the log file 1. In the BlackBerry® Manager, in the left pane, click a BlackBerry MDS Connection Service. 2. On the Connection Service
  • Blackberry PRD-10459-035 | Administration Guide - Page 114
    Administration Guide Change which BlackBerry MDS Connection Service activities are written to the log file Task Steps b. Monitor CRLs that the BlackBerry device retrieves from the a. CRL server. b. Monitor PGP® key status and
  • Blackberry PRD-10459-035 | Administration Guide - Page 115
    Administration Guide Managing a BlackBerry Domain Managing a BlackBerry Domain 19 Managing multiple BlackBerry Domain transfer CAL keys to computers in other BlackBerry Domain instances, or to troubleshoot CAL key issues, you can copy the CAL keys from the BlackBerry Manager to a text file. 113
  • Blackberry PRD-10459-035 | Administration Guide - Page 116
    Administration Guide Managing CAL keys Add or delete a CAL key 1. In the BlackBerry® Manager, in the left pane, click BlackBerry Domain. 2. On the Global tab, click Account. 3.
  • Blackberry PRD-10459-035 | Administration Guide - Page 117
    Administration Guide Glossary Glossary 20 AES Advanced Encryption Standard ASCII American Standard Code for Information Interchange BCC to identify the type and source of the BlackBerry device data, and the appropriate destination service to route the data to. HTML Hypertext Markup Language 115
  • Blackberry PRD-10459-035 | Administration Guide - Page 118
    Administration Guide HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol over Secure Sockets Layer IPPP Internet Protocol personal information management PIN personal identification number S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SNMP 116 Glossary
  • Blackberry PRD-10459-035 | Administration Guide - Page 119
    Administration Guide Simple Network Management Protocol SRP Server Routing Protocol SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard UDP User Datagram Protocol Glossary 117
  • Blackberry PRD-10459-035 | Administration Guide - Page 120
    Administration Guide Legal notice Legal notice 21 ©2010 Research In Motion Limited. All rights might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web
  • Blackberry PRD-10459-035 | Administration Guide - Page 121
    to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to
  • Blackberry PRD-10459-035 | Administration Guide - Page 122
    Administration Guide Legal notice Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
BlackBerry Enterprise Server for MDS Applications
Version: 4.1 | Service Pack: 7
Administration Guide