HP ZBook Studio x360 Maintenance and Service Guide - Page 7

HP Thermal Monitor

.....................................................................................

83

Non HP diagnostics tools

.............................................................................

83

7. Status lights, blinking light codes, troubleshooting lights, and POST error

messages

........................................................................................................................

84

Status lights

..................................................................................................

84

Blinking light codes

......................................................................................

85

POST error messages

...................................................................................

85

Resolve the issue

...............................................................................................................................

86

8. Hard reset

....................................................................................................................

86

9. Soft reset (Default Settings)

.......................................................................................

87

10. Reseat cables and connections

................................................................................

87

11. Test with minimum

configuration

............................................................................

88

Essential hardware

configuration

................................................................

88

Safe mode

.....................................................................................................

89

12. Test with

verified

working

configuration

(hardware and/or operating system)

.....

89

13. Replace the system board

........................................................................................

89

Verify solution

...................................................................................................................................

90

Helpful Hints

........................................................................................................................................................

90

At startup

...........................................................................................................................................

90

During operation

...............................................................................................................................

91

Consulting with HP Service

...............................................................................................................

92

Common issues and possible solutions

..............................................................................................................

92

Power-on issues

................................................................................................................................

92

No Power

.........................................................................................................................

92

Intermittent power-on, shutdown, reboot

.....................................................................

94

AC adapter issue

..............................................................................................................

95

Battery not recognized, not charging

.............................................................................

95

Battery discharges too fast

............................................................................................

97

Burnt smell

......................................................................................................................

97

POST

..................................................................................................................................................

98

No video (with power)

.....................................................................................................

98

Blinking lights

.................................................................................................................

99

Diagnostics error messages

...........................................................................................

99

BIOS password

..............................................................................................................

101

Performance (OS)

............................................................................................................................

101

Intermittent shutdown

.................................................................................................

102

Blue screen

....................................................................................................................

103

Freeze at Windows Logo (hang/lockup)

.......................................................................

105

Electromagnetic Interference (EMI)

..............................................................................

106

No wake up

....................................................................................................................

107

Unresponsive

................................................................................................................

108

vii

HP ZBook Studio x360 Maintenance and Service Guide - Page 7

Soft reset Default Settings, Consulting with HP Service

Page 7 highlights

Section	Page
Product description	13
Components	18
Right	18
Left	20
Display	21
Keyboard area	22
TouchPad	22
Lights	23
Button, speakers, and fingerprint reader	24
Special keys	25
Action keys	26
Bottom	28
Labels	29
Illustrated parts catalog	30
Computer major components	30
Display assembly subcomponents	33
Mass storage devices	35
Bracket Kit	36
Plastics Kit	37
Miscellaneous parts	38
Removal and replacement procedures preliminary requirements	39
Tools required	39
Service considerations	39
Plastic parts	39
Cables and connectors	39
Drive handling	40
Electrostatic discharge damage	40
Packaging and transporting guidelines	41
Workstation guidelines	41
Equipment guidelines	42
Removal and replacement procedures for authorized service provider parts	43
Component replacement procedures	43
Bottom cover	43
Battery	45
Solid-state drive (M.2)	47
Optane memory module	49
Memory module	50
Solid-state drive (2.5 inch)	52
WWAN modules	54
WLAN/Bluetooth combo card	56
Drive connector	58
Fingerprint reader board	59
TouchPad	60
NFC module	62
Bottom speakers	63
Card reader/audio board	65
Power button board	66
Thermal module	67
System board	70
RTC battery	74
Top speaker	75
Display assembly	76
Top cover/keyboard	85
Troubleshooting guide	86
Resources	87
General troubleshooting steps	87
Identify the issue	88
1. Understand the issue	88
Boot up sequence	88
Failure classification	88
Failure classification by boot-up sequence	89
Failure classification by hardware devices and mechanical	90
2. Examine the environment	90
3. Perform a visual inspection of hardware	91
4. Update BIOS and drivers	91
Manually updating BIOS and drivers	91
Remotely deploying BIOS and drivers	91
Analyze the issue	91
5. Remove or uninstall recently added hardware, software	91
6. HP Hardware Diagnostics and Tools	92
HP PC Hardware Diagnostics (UEFI)	92
HP Support Assistant (HPSA)	94
HP BIOS Configuration Utility (BCU)	95
HP Image Diagnostic Tool	95
HP Thermal Monitor	95
Non HP diagnostics tools	95
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages	96
Status lights	96
Blinking light codes	97
POST error messages	97
Resolve the issue	98
8. Hard reset	98
9. Soft reset (Default Settings)	99
10. Reseat cables and connections	99
11. Test with minimum configuration	100
Essential hardware configuration	100
Safe mode	101
12. Test with verified working configuration (hardware and/or operating system)	101
13. Replace the system board	101
Verify solution	102
Helpful Hints	102
At startup	102
During operation	103
Consulting with HP Service	104
Common issues and possible solutions	104
Power-on issues	104
No Power	104
Intermittent power-on, shutdown, reboot	106
AC adapter issue	107
Battery not recognized, not charging	107
Battery discharges too fast	109
Burnt smell	109
POST	110
No video (with power)	110
Blinking lights	111
Diagnostics error messages	111
BIOS password	113
Performance (OS)	113
Intermittent shutdown	114
Blue screen	115
Freeze at Windows Logo (hang/lockup)	117
Electromagnetic Interference (EMI)	118
No wake up	119
Unresponsive	120
Slow performance	120
HP Smart Adapter warning message	121
Display	121
Display anomalies	121
Symptom	121
Quick check	122
HP PC Hardware Diagnostics (UEFI) for video test	123
Display assembly diagram	124
Dead pixel	124
No video (internal)	124
No video (external)	125
DisplayPort/VGA	125
HDMI	125
No or bad external video via docking	126
Incorrect or missing color/distorted image	126
Touch screen	127
I/O devices	128
Keyboard	128
Keyboard point stick	129
Keyboard backlight	129
TouchPad	130
Network Connectivity Ethernet (RJ-45 jack)	130
Network connectivity wireless (WLAN)	131
USB	132
Smart card reader	133
Speaker, headphone - audio issues	134
Thunderbolt (TB)	135
Storage	136
Hard drive/solid-state drive not recognized	137
No boot to operating system (no read/write error)	137
Read-write error	138
Slow performance	138
Blue screen (BSOD) error	138
Noisy hard drive	139
Mechanical	140
Fan error message - 90B	140
Noise (sound)	141
Fan runs constantly	142
Thermal shutdown (hot)	143
Stuck power button	143
Additional information	144
Acronyms	144
Blinking lights and boot error codes	145
Processor not executing code	145
BIOS recovery code unable to find valid BIOS recovery image	145
Memory module error	145
Graphics Controller Error (No Controller)	146
Failure - System Board Error	146
Intel Trusted Execution Technology (TXT) Error	146
Sure Start unable to find valid BIOS Boot Block image	146
Sure Start has identified a problem (Manual Recovery Policy Set)	147
POST Error Messages and User Actions	147
Routine Maintenance for Performance Improvement	149
Common Blue Screen Error Messages	149
Error message list	149
Bug check symbolic names	149
Microsoft general troubleshooting of Windows bug check codes	150
Use Windows Debugging Tool	150
Windows Software Development Kit (SDK)	151
Display Issue: Pixel Anomalies	155
Cable management	156
Connector types	157
Computer Setup (BIOS), TPM, and HP Sure Start	159
Using Computer Setup	159
Starting Computer Setup	159
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)	159
Navigating and selecting in Computer Setup	159
Restoring factory settings in Computer Setup	160
Updating the BIOS	160
Determining the BIOS version	160
Downloading a BIOS update	161
Changing the boot order using the f9 prompt	162
TPM BIOS settings (select products only)	162
Using HP Sure Start (select products only)	162
Using HP PC Hardware Diagnostics	163
Using HP PC Hardware Diagnostics Windows	163
Downloading HP PC Hardware Diagnostics Windows	163
Downloading the latest HP PC Hardware Diagnostics Windows version	164
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	164
Installing HP PC Hardware Diagnostics Windows	164
Using HP PC Hardware Diagnostics UEFI	164
Starting HP PC Hardware Diagnostics UEFI	165
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	165
Downloading the latest HP PC Hardware Diagnostics UEFI version	165
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	165
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	166
Downloading Remote HP PC Hardware Diagnostics UEFI	166
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	166
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	166
Customizing Remote HP PC Hardware Diagnostics UEFI settings	166
Backing up, restoring, and recovering	168
Using Windows tools	168
Creating HP Recovery media (select products only)	168
Using HP Recovery Manager to create recovery media	169
Before you begin	169
Creating the recovery media	169
Using the HP Cloud Recovery Download Tool to create recovery media	170
Restoring and recovery	170
Restoring, resetting, and refreshing using Windows tools	170
Restoring using HP Recovery Manager and the HP Recovery partition	170
Recovering using HP Recovery Manager	170
Recovering using the HP Recovery partition (select products only)	171
Recovering using HP Recovery media	171
Changing the computer boot order	172
Removing the HP Recovery partition (select products only)	172
Specifications	173
Computer specifications	173
M.2 PCIe solid-state drive specifications	174
M.2 solid-state drive specifications	175
Statement of memory volatility	176
Nonvolatile memory usage	178
Questions and answers	180
Using HP Sure Start (select models only)	181
Power cord set requirements	182
Requirements for all countries	182
Requirements for specific countries and regions	183
Recycling	185