HP ZBook Studio x360 Maintenance and Service Guide - Page 147

Sure Start has identified a problem (Manual Recovery Policy Set), POST Error Messages and User Actions

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Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence. To proceed with the repair, press and hold the following keys: ++. To avoid the need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and take appropriate corrective action. NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink eight times followed by a pause, then continue in a repeating pattern. POST Error Messages and User Actions Test description Product information Startup test Startup test Startup test Startup test Startup test Run-in test Run-in test Run-in test Run-in test Run-in test Hard Disk Test Hard Disk Test Hard Disk Test Hard Disk Test Hard Disk Test Failure descriptions Invalid value Memory module Hard Disk 1 SMART Hard Disk 2 SMART Hard Disk 1 Quick Hard Disk 2 Quick Memory module Hard Disk 1 SMART Hard Disk 2 SMART Hard Disk 1 Quick Hard Disk 2 Quick Hard Disk 1 SMART Hard Disk 2 SMART Hard Disk 1 Quick Hard Disk 2 Quick Hard Disk 1 Full Error code Possible user actions 00A Contact support for assistance. 200 Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details on troubleshooting issues related to the memory module. If the memory module still fails, contact support. 301 Attempt to reseat the hard drive and repeat the test. The hard disk drive may have failed. Contact support for assistance. 302 The hard drive may have failed. Contact support for assistance. 303 The hard drive may have failed. Contact support for assistance. 304 The hard drive may have failed. Contact support for assistance. 200 Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details on troubleshooting issues related to the memory module. If the memory module still fails, contact support. 301 Attempt to reseat the hard drive and repeat the test. The hard drive may have failed. Contact support for assistance. 302 The hard drive may have failed. Contact support for assistance. 303 The hard drive may have failed. Contact support for assistance. 304 The hard drive may have failed. Contact support for assistance. 301 Attempt to reseat the hard drive and repeat the test. The hard drive may have failed. Contact support for assistance. 302 The hard drive may have failed. Contact support for assistance. 303 The hard drive may have failed. Contact support for assistance. 304 The hard drive may have failed. Contact support for assistance. 305 The hard drive may have failed. Contact support for assistance. Additional information 135

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Sure Start has
identified
a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been
configured
to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys:
<ESC>
+<UP arrow>+<DOWN arrow>
. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink eight times
followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description
Failure descriptions
Error code
Possible user actions
Product
information
Invalid value
00A
Contact support for assistance.
Startup test
Memory module
200
Attempt to reseat the memory module and then repeat the test.
Search
support
for details on troubleshooting issues
related to the memory module.
If the memory module still fails, contact support.
Startup test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Startup test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Startup test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
Run-in test
Memory module
200
Attempt to reseat the memory module and then repeat the test.
Search
support
for details on troubleshooting issues
related to the memory module.
If the memory module still fails, contact support.
Run-in test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Run-in test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 SMART
301
Attempt to reseat the hard drive and repeat the test.
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 SMART
302
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 Quick
303
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 2 Quick
304
The hard drive may have failed. Contact support for assistance.
Hard Disk Test
Hard Disk 1 Full
305
The hard drive may have failed. Contact support for assistance.
Additional information
135