HP ZBook Studio x360 Maintenance and Service Guide - Page 116

Tips & tricks, My Computer, Properties, Advanced, Startup and Recovery, Settings

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● HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system. ● Thermal Monitor (available only to authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP Hardware Diagnostics and Tools on page 80. 5. Remove or undo recently added hardware (5. Remove or uninstall recently added hardware, software on page 79). For example, incompatible memory or new solid-state drive storage. 6. Reseat cables and connections (10. Reseat cables and connections on page 87). Pay attention to proper installation of memory and hard drive. 7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition. 8. If you can start Windows: a. Update BIOS and drivers (4. Update BIOS and drivers on page 79) to support updates for incompatibilities. b. Get all the latest updates, using Windows Update. c. Undo recent changes: - Startup using Last Known Good Configuration. - Use System Restore. - Roll back device driver in Device Manager. d. Check for specific Error Message. See Common Blue Screen Error Messages on page 137. e. Boot to safe mode (11. Test with minimum configuration on page 88) to troubleshoot issues. 9. If you cannot start Windows: a. Boot to safe mode. (11. Test with minimum configuration on page 88) b. Use Startup Repair to fix Windows startup files. c. Undo recent changes using System Restore to revert to a previous "working" state. d. Check for specific STOP error by analyzing Crash Dump (retrieved via a bootable USB). See Use Windows Debugging Tool on page 138. e. Restore computer using System Recovery or image backup to factory settings. 10. Lastly, test with essential hardware configuration (11. Test with minimum configuration on page 88) along with a verified working operating system (i.e., USB Windows-To-Go), if available, to isolate the software issue. Tips & tricks In some cases, the computer may reboot automatically before you have time to read the blue screen. To identify the error message itself, disable the automatic restart using one of the following methods: Right-click on My Computer, and then select Properties > Advanced. Under Startup and Recovery, select Settings. Clear the Automatically Restart check box. 104 Chapter 6 Troubleshooting guide

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●
HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system.
●
Thermal Monitor (available only to authorized service providers/technicians) tool to monitor
temperature limits of processor and GPU. See “HP Thermal Monitor” in
6. HP Hardware Diagnostics
and Tools
on page
80
.
5.
Remove or undo recently added hardware (
5. Remove or uninstall recently added hardware, software
on page
79
). For example, incompatible memory or new solid-state drive storage.
6.
Reseat cables and connections (
10. Reseat cables and connections
on page
87
). Pay attention to proper
installation of memory and hard drive.
7.
Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8.
If you can start Windows:
a.
Update BIOS and drivers (
4. Update BIOS and drivers
on page
79
) to support updates for
incompatibilities.
b.
Get all the latest updates, using Windows Update.
c.
Undo recent changes:
–
Startup using Last Known Good
Configuration.
–
Use System Restore.
–
Roll back device driver in Device Manager.
d.
Check for
specific
Error Message. See
Common Blue Screen Error Messages
on page
137
.
e.
Boot to safe mode (
11. Test with minimum
configuration
on page
88
) to troubleshoot issues.
9.
If you cannot start Windows:
a.
Boot to safe mode. (
11. Test with minimum
configuration
on page
88
)
b.
Use Startup Repair to
fix
Windows startup
files.
c.
Undo recent changes using System Restore to revert to a previous “working” state.
d.
Check for
specific
STOP error by analyzing Crash Dump (retrieved via a bootable USB). See
Use
Windows Debugging Tool
on page
138
.
e.
Restore computer using System Recovery or image backup to factory settings.
10.
Lastly, test with essential hardware
configuration
(
11. Test with minimum
configuration
on page
88
)
along with a
verified
working operating system (i.e., USB Windows-To-Go), if available, to isolate the
software issue.
Tips & tricks
In some cases, the computer may reboot automatically before you have time to read the blue screen.
To identify the error message itself, disable the automatic restart using one of the following methods:
Right-click on
My Computer
, and then select
Properties
>
Advanced
. Under
Startup and Recovery
, select
Settings
. Clear the
Automatically Restart
check box.
104
Chapter 6
Troubleshooting guide