HP ZBook Studio x360 Maintenance and Service Guide - Page 146

Graphics Controller Error (No Controller), Failure - System Board Error

Get HP ZBook Studio x360 PDF manuals and user guides View all HP ZBook Studio x360 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 146 highlights

NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink three times followed by a pause, then continue in a repeating pattern. Graphics Controller Error (No Controller) This computer has experienced a graphics controller initialization problem resulting in a failed startup. This issue may be related to the graphics controller in your machine. This problem may be resolved by ensuring that the graphics controller module is seated correctly in machines with modular graphics. If this error reoccurs, a service event is required to identify the source of the error and take the appropriate corrective action. NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink four times followed by a pause, then continue in a repeating pattern. Failure - System Board Error This computer has experienced a system board initialization problem resulting in a failed startup. This issue may be related to the system board in the computer. A service event is required to identify the source of the error and take the appropriate corrective action. NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink five times followed by a pause, then continue in a repeating pattern. Intel Trusted Execution Technology (TXT) Error This computer has experienced a problem related to the Intel Trusted Execution Technology resulting in a failed startup. The error occurs when all of the following are true: ● The Intel Trusted Execution Technology (TXT) has been enabled on the computer. ● Policies have been set to prevent startup if the BIOS measurement has changed. ● The BIOS measurement has changed. For more information about Intel TXT, go to http://www.intel.com/content/dam/www/public/us/en/ documents/white-papers/trusted-execution-technology-security-paper.pdf. A service event is required to resolve this issue. NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink six times followed by a pause, then continue in a repeating pattern. Sure Start unable to find valid BIOS Boot Block image This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. A service event is required to identify the source of the error and take appropriate corrective action. NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink seven times followed by a pause, then continue in a repeating pattern. 134 Chapter 6 Troubleshooting guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink three times
followed by a pause, then continue in a repeating pattern.
Graphics Controller Error (No Controller)
This computer has experienced a graphics controller initialization problem resulting in a failed startup. This
issue may be related to the graphics controller in your machine. This problem may be resolved by ensuring
that the graphics controller module is seated correctly in machines with modular graphics. If this error
reoccurs, a service event is required to identify the source of the error and take the appropriate corrective
action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink four times
followed by a pause, then continue in a repeating pattern.
Failure - System Board Error
This computer has experienced a system board initialization problem resulting in a failed startup. This issue
may be related to the system board in the computer. A service event is required to identify the source of the
error and take the appropriate corrective action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink
five
times
followed by a pause, then continue in a repeating pattern.
Intel Trusted Execution Technology (TXT) Error
This computer has experienced a problem related to the Intel Trusted Execution Technology resulting in a
failed startup. The error occurs when all of the following are true:
●
The Intel Trusted Execution Technology (TXT) has been enabled on the computer.
●
Policies have been set to prevent startup if the BIOS measurement has changed.
●
The BIOS measurement has changed.
For more information about Intel TXT, go to
content/dam/www/public/us/en/
documents/white-papers/trusted-execution-technology-security-paper.pdf
.
A service event is required to resolve this issue.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink six times
followed by a pause, then continue in a repeating pattern.
Sure Start unable to
find
valid BIOS Boot Block image
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. A service
event is required to identify the source of the error and take appropriate corrective action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an
“Off”
or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both
blink seven times
followed by a pause, then continue in a repeating pattern.
134
Chapter 6
Troubleshooting guide