HP ZBook Studio x360 Maintenance and Service Guide - Page 135

Thunderbolt (TB), Items, Procedures, User Account Settings

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Thunderbolt (TB) Items Symptom Thunderbolt device not working Procedures Possible causes BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port settings. 2. Reset User Account Settings to default. 3. Update Intel Thunderbolt software that includes firmware version (for TB controller), driver version (operating system driver), and application version. 4. Verify that TB device is detected in Windows Device Manager. 5. Verify TB port, cable and connection. 6. Test with a verified working TB board, if possible. NOTE: Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device must be compatible with Windows. To determine whether your device is Thunderbolt Certified for Windows, see https://thunderbolttechnology.net/products. Common issues and possible solutions 123

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Thunderbolt (TB)
Items
Procedures
Symptom
Thunderbolt device not working
Possible causes
BIOS, drivers, and user settings.
Troubleshooting steps
1.
Update to the latest BIOS and choose appropriate TB Port settings.
2.
Reset
User Account Settings
to default.
3.
Update Intel Thunderbolt software that includes
firmware
version (for TB controller), driver
version (operating system driver), and application version.
4.
Verify that TB device is detected in Windows Device Manager.
5.
Verify TB port, cable and connection.
6.
Test with a
verified
working TB board, if possible.
NOTE:
Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device must be
compatible with Windows. To determine whether your device is Thunderbolt
Certified
for
Windows, see
https://thunderbolttechnology.net/
products
.
Common issues and possible solutions
123