HP ZBook Studio x360 Maintenance and Service Guide

HP ZBook Studio x360 Manual

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  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 1
    HP ZBook Studio x360 G5 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 2
    HP Inc. under license. Intel and Xeon services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2018 Document Part number: L33366-001 Product notice This user guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 5
    Bracket Kit ...24 Plastics Kit ...25 Miscellaneous parts ...26 4 Removal and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...27 Drive handling ...28 Electrostatic discharge damage ...28 Packaging and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 6
    guide ...74 Resources ...75 General troubleshooting steps ...75 Identify the issue ...76 1. Understand the issue 76 Boot up sequence 76 Failure classification 76 2. Examine the environment 78 3. Perform a visual inspection of hardware 79 4. Update BIOS and drivers 79 Manually updating
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 7
    Thermal Monitor 83 Non HP diagnostics tools 83 7. Status lights, blinking light codes, troubleshooting lights, and POST error ...90 Helpful Hints ...90 At startup ...90 During operation ...91 Consulting with HP Service ...92 Common issues and possible solutions ...92 Power-on issues ...92 No
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    Smart Adapter warning message 109 Display ...109 Display anomalies ...109 Symptom ...109 Quick check 110 HP PC Hardware Diagnostics (UEFI) for video test 111 Display assembly diagram 112 Dead pixel ...112 No video (internal) ...112 No video (external) ...113 DisplayPort/VGA ...
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    has identified a problem (Manual Recovery Policy Set 135 POST Error Messages and User Actions 135 Routine Maintenance for Performance Improvement 137 Common Blue Screen Error Messages 137 Error message list ...137 Bug check symbolic names 137 Microsoft general troubleshooting of Windows bug
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 10
    , and refreshing using Windows tools 158 Restoring using HP Recovery Manager and the HP Recovery partition 158 Recovering using HP Recovery Manager 158 Recovering using the HP Recovery partition (select products only 159 Recovering using HP Recovery media 159 Changing the computer boot order
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    12 Power cord set requirements ...170 Requirements for all countries ...170 Requirements for specific countries and regions 171 13 Recycling ...173 Index ...174 xi
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    xii
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 13
    Description HP ZBook Studio x360 G5 Mobile Workstation Supports DisplayPort 1.3 (supported through Thunderbolt 3); DisplayPort 1.4 ready Supports hybrid (switchable) graphics Supports Nvidia Optimus Technology Supports Open GL 4.5/Open CL 1.2/Vulkan 1.0 Supports Nvidia Mosaic Technology 39.6-cm (15
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 14
    ● 16384-MB total system memory (8192×2 or 16384×1) ● 8192-MB total system memory (8192×1) or (4096×2) Supports up to 32 GB of ECC system RAM in the following configurations (Intel Xeon processors only): ● 32768-MB total system memory (16384×2) ● 16384-MB total system memory (16384×1) or (8092
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    & Olufsen Audio (Conexant CX8400) HP Noise Cancellation Software HP Clear Sound Amp Skype for Business Certification Intel SST Audio Microphone (dual array) Microphone (world facing) Stereo speakers (4) WPAN Bluetooth: Bluetooth 5.0 supported by combo card Integrated wireless options by mini card
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 16
    Support SD/SDHC/SDXC HDMI 2.0 with discrete graphics; HDMI 1.4 with UMA graphics USB 3.0 port USB 3.0 charging port (S3/S5) USB Type-C port with ThunderBolt (2) Multi-pin AC port Headphone/line out and microphone/line in combo jack ZBook Pen (select models only) HP Thunderbolt Dock 230W G2 HP ZBook
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 17
    Category Operating system Serviceability Description Touch fingerprint sensor (select models only) Drive encryption preboot option - 10 Pro 64 OSUSB Certified: Microsoft WHQL Web-only support: Windows 10 Enterprise 64 Windows 10 Enterprise 64 LTSB 1607 End-user replaceable parts AC adapter
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 18
    refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP Documentation. NOTE: When a device is connected to the jack, the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 19
    Type-C power connector and Thunderbolt™ ports (2) with HP Sleep and Charge Power connector Description NOTE: The computer a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 20
    (3) (4) (5) (6) (7) USB SuperSpeed port with HP Sleep and Charge USB SuperSpeed port Description Connects a USB , and provides high-speed data transfer. SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. Security cable slot Vent Power button
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 21
    . For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 22
    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or - ▲ Select the Start button, select HP, and then select HP Documentation. 10 Chapter 2 Components
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 23
    Lights Component (1) (2) (3) Caps lock light Fn lock light Mute light (4) Microphone mute light (5) Num lk light (6) Wireless light (7) Sharing or presenting light (8) Call answer light (9) Call end light Description On: Caps lock is on, which switches the key input to all capital
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 24
    Button, speakers, and fingerprint reader Component (1) (2) Speakers (2) Fingerprint reader (select products only) Description Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. 12 Chapter 2 Components
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 25
    Special keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys (5) Embedded numeric keypad (6) Windows application key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 26
    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 27
    disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Keyboard area 15
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    Bottom Component (1) Vent (2) Speakers (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce sound.
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    need when you troubleshoot system problems or travel internationally with tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be this information before you contact support. Component (1) HP product name (select products only
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 30
    3 Illustrated parts catalog Computer major components Item (1) Component Spare part number Display assembly: The touch screen display is spared as a whole unit assembly only. The non-touch display assembly is spared at the subcomponent level only. For non-touch display assembly spare part
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 31
    UHD, UWVA, display assembly not equipped with a camera ● 15.6-in, UHD, UWVA, display assembly equipped with a camera operating system For use in models with discrete graphics memory: ● Intel Xeon E-2186M processor ● Intel Xeon E-2176M processor ● Intel Core i7-8850H processor ● Intel Core i7
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 32
    15) (16) (17) (18) (19) (20) (21) (22) (23) (24) Component Speaker Kit Left speaker Right speaker Memory module (DDR4-2400-MHz) For use with Core processors: ● 16 GB ● 8 GB ● 4 GB For use with Xeon 16-GB WWAN module HP lt4132 LTE/HSPA+ 4G Mobile BroadBand Module (LTE CAT4: Huawei HP lt4132, LTE/
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 33
    Item Component (25) Battery (4-cell) (26) Battery (6-cell) (27) Bottom cover Display assembly subcomponents Spare part number L33681-001 (Hard Drive Hardware Kit) L07046-855 L07045-855 L28667-001 Item Component (1) Display bezel For use in models with an ambient light sensor: ●
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    Item (2) (3) (4) (5) (6) (7) (8) (9) (10) Component For use in models without an ambient light sensor ● Equipped with only an HD camera ● Equipped with an IR camera ● Not equipped with a camera Display panel (includes display cable, bezel adhesive, and panel adhesive tape) FHD FHD, privacy UHD
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 35
    Mass storage devices Item Component (1) Solid-state drive (2.5 inch) 1 TB, SATA, TLC 256 GB, SATA, TLC (2) Drive brackets (for use in non-touch screen models) (3) Drive bracket (for use in touch screen models) (4) Solid-state drive (M.2) 2-TB, PCIe, TLC 1-TB, PCIe, TLC 512-GB, PCIe,
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 36
    Item Component 512-GB, PCIe, self-encrypting drive (SED), OPAL 2, TLC 512-GB, SATA, FIPS, TLC 360-GB, PCIe, TLC 256-GB, PCIe, TLC 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 Optane memory module, 16-GB Bracket Kit Spare part number L28682-
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 37
    Item Component Spare part number Bracket Kit L28674-001 (1) Power button bracket (2) LCD clip (3) Power connector bracket (separate brackets for use in non-touch and touch screen models) (4) Memory cover (5) Fingerprint reader bracket (6) Hard drive bracket (for use in touch screen
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 38
    to RJ-45 adapter HP ZBook Thunderbolt 3, 1 meter cable HP Keyed Cable Lock, 10 mm HP Dual Head Keyed Cable Lock HP Stereo USB Headset HP Executive Slim Top Load Case HP 15.6 Business Top Load Case HP USB Type-C Dock G4 HP USB External DVD+-RW Drive Mouse HP USB Laser Mouse HP Comfort Grip Wireless
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 39
    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 40
    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 41
    V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 42
    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 43
    void the warranty. Component replacement procedures There are as many as 82 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement. Bottom cover Description Bottom
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 44
    2. Starting near the display hinges, use a plastic non-conductive tool (2) to release the bottom cover, and then remove the bottom cover from the computer (3). Reverse this procedure to install the bottom cover. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Battery Description 6-cell, 95-WHr, 4.15-AHr, Li-ion battery 4-cell, 64-WHr, 4.15-AHr, Li-ion battery Spare part number battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. 4-cell battery 1. Disconnect the battery cable from the system
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 46
    the battery cable as shown in the following images: 4-cell battery cable routing 6-cell battery cable routing 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 47
    Solid-state drive (M.2) Description 2-TB, TLC 1-TB, TLC 1-TB, MLC 512-GB, TLC 512-GB, self-encrypting drive (SED), OPAL 2, TLC 512-GB, FIPS, TLC 256-GB, TLC 256-GB, PCIe, self-encrypting drive (SED), OPAL 2 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 Optane memory module, 16-GB Spare part
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 48
    3. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 49
    Optane memory module Description Optane memory module, 16 GB Spare part number L20383-001 Before removing the Optane memory module, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 50
    ● 16 GB, non-ECC ● 8 GB, non-ECC ● 4 GB, non-ECC Memory module for use in models with Xeon processors: ● 16 GB, ECC ● 8 GB, ECC Spare part number 937438-850 937236-850 L10598-850 L24981-001 L24983-001 tilts up.) 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 51
    3. Remove the memory module (2) by pulling the module away from the slot at an angle. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Reverse this procedure to install a memory module. Small clips on the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 52
    computer. 2. Slide the drive away from the connector (2), and then lift the drive out of the computer (3). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. If it is necessary to disassemble the drive, remove the four Phillips M3.0×3.0 screws (1), and then remove the brackets from the drive (2). Drive bracket used in non-touch models Drive bracket used in touch screen models Reverse this procedure to reassemble and install the solid-state drive.
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    as separate modules that are not integrated into the system board. Description HP lt4132 LTE/HSPA+ 4G Mobile BroadBand Module (LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS M.2) Intel XMM 7360 LTE-Advanced (LTE .) 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 55
    3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna
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    module to the computer. (The edge of the module opposite the slot rises away from the computer.) 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna
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    to the computer. 3. Remove the connector from the computer (3). Reverse this procedure to install the drive connector. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Fingerprint reader board Description Fingerprint reader board (includes bracket) Fingerprint reader board bracket Fingerprint reader cable Spare part number L28662-001 L28674-001 (Bracket Kit) L28668-001 (Cable Kit) Before removing the fingerprint reader board, follow these steps: 1. Turn off the
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    board ZIF connector (5). 6. Remove the six Phillips M2.0×2.0 screws (1) that secure the TouchPad to the top cover. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    7. Lift the TouchPad out of the computer (2). Reverse this procedure to install the TouchPad. Component replacement procedures 49
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    (3), and then remove the module from the computer. Reverse the removal procedures to install the NFC module. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Bottom speakers Description Bottom speakers (includes cable) Spare part number L28672-001 (Speaker Kit) Before removing the bottom speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down
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    4. Remove the speaker (4). Reverse this procedure to install the speakers. NOTE: When installing the speakers, make sure the rubber grommets around the screws are correctly installed. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Card reader/audio board Description Card reader/audio board (includes cable) Spare part number L28660-001 Before removing the card reader/audio board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut
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    the power button board out of the computer (4). Reverse this procedure to install the power button board. 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Thermal module NOTE: The thermal module spare part kit includes replacement thermal material. Description Thermal module for use only with models with discrete graphics memory Thermal module for use only with models with UMA graphics memory Spare part number L28670-001 L30973-001 Before removing
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 68
    fans. Discrete graphics models: UMA graphics models: Various thermal pads are used on the system board components and the heat sink sections and that service them. See the following images for thermal pad locations. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 69
    Discrete graphics models: UMA graphics models: Reverse this procedure to install the thermal module. Component replacement procedures 57
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    with integrated processor for use in models with discrete graphics memory: ● Intel Xeon E-2186M processor ● Intel Xeon E-2176M processor ● Intel Core i7-8850H processor ● Intel Core i7-8750H system board (2). 58 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 71
    2. Remove the two Phillips M2.0×2.0 screws (P0 driver) (3) from the display connector bracket, and then lift the bracket off the system board (4). Brackets are available in the Bracket Kit using spare part number L28674-001. Component replacement procedures 59
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    cable (9) TouchPad cable (10) Card reader cable (11) Keyboard backlight cable (12) Keyboard cable (13) NFC cable (14) Fingerprint reader cable (15) Left speaker cable 4. Remove the two Phillips M2.0×4.0 screws (2) from each fan. 60 Chapter 5 Removal and replacement procedures for authorized
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 73
    5. Remove the three Phillips M2.0×4.0 screws (2) that secure the system board. 6. Lift in the right side of the board until the connectors disengage from the left side of the computer (1). 7. Rotate the board (2), and then remove the system board from the computer (3). Reverse this procedure to
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    detach it from the adhesive on the system board (2). Reverse this procedure to install the RTC battery. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Top speaker Description Top speaker Spare part number L28672-001 (Speaker Kit) Before removing the top speaker, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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    part information, see the individual removal subsections. Description 15.6-in, UHD, UWVA, Dream Color display assembly not equipped with a camera 15.6-in, UHD, UWVA, Dream Color display assembly to the computer. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    6. Open the computer as far as possible (2). 7. Separate the display from the computer (3). 8. If it is necessary to replace any of the display assembly subcomponents: a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). Component
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    module (1) from the display enclosure. (The module is attached to the display enclosure with double-sided adhesive.) 66 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    b. Disconnect the cable from the module (2). NOTE: HD cameras have one connected cable. IR cameras have two connected cables. The camera module is available using spare part number L28470-001 for HD cameras. c. IR camera Detach the camera module (1) from the display enclosure. (The module is
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    far as possible (1). b. Remove the Phillips M2.0×2.0 screw (2) that secures each hinge cover to the display enclosure. 68 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    c. Lift the hinge covers off the hinges (3). The hinge covers are available using spare part number L31695-001. 12. If it is necessary to replace the display hinges: a. Remove the three broad head Phillips M2.0×2.0 screws (1) that secure each display hinge to the display enclosure. b. Remove the
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    : a. Remove the camera cable from the routing path along the bottom and inside of the display enclosure (1). 70 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Remove the camera cable from the display enclosure (2). The camera cable is available using spare part number L31696-001. HD camera models IR camera models 15. If it is necessary to replace the display cable: a. Remove the display cable from the routing path along the bottom of the display enclosure
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    b. Remove the display cable from the display enclosure (2). The display cable is available using spare part number L31696-001. Reverse this procedure to reassemble and install the display assembly. 72 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Top cover/keyboard The top cover/keyboard spare remains after removing all other spare parts. In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Keyboard, backlit Keyboard, backlit, privacy Spare part
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    Troubleshooting guide This chapter is primarily focused on troubleshooting HP Mobile Workstations and HP Notebooks. The information is provided so that you can solve problems yourself or at least narrow down what may be causing the problem of the Maintenance & Service Guide for more information
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    Notices. Subscribers Choice Allows you to sign up for HP product updates. http://www8.hp.com/us/en/subscribe/ HP Support Forums Provide discussions about HP products and issues. http://h30434.www3.hp.com/psg/ Service Access Workbench (SAW) (Available for technicians and Business Partners
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    (processor, hard drive, memory, etc.) are functional. When POST is complete, the HP logo displays briefly and then disappears. If there are errors, the computer may exhibit blinking by hardware. 4. Display 5. I/O devices (Input/Output) 6. Storage 7. Mechanical 76 Chapter 6 Troubleshooting guide
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    /lockup) on page 105 4. Electromagnetic Interference (EMI) on page 106 5. No wake up on page 107 6. Unresponsive on page 108 7. Slow performance on page 108c 8. HP Smart Adapter warning message on page 109 General troubleshooting steps 77
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    - 90B on page 128 2. Noise (sound) on page 129 3. Fan runs constantly on page 130 4. HP Thermal Monitor on page 83 5. Stuck power button on page 131 b,c,d similar symptoms 2. Examine the environment It EMI may contribute to a display freeze issue or lock-up. 78 Chapter 6 Troubleshooting guide
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    troubleshooting instructions that accompany the download. Remotely deploying BIOS and drivers Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to identify and download all appropriate SoftPaqs for the selected HP models. ● HP of a problem, it
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 92
    of the diagnostic tool than the BIOS-based version. In addition, for HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the http://www8.hp.com/us/en/campaigns/hpsupportassistant/pcdiags.html?jumpid=va_r602_us/en/any/pps
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    you want to run, and then follow the on-screen instructions. Screen shot appearance may vary. NOTE: Users should support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled "Using HP PC Hardware Diagnostics (UEFI)." General troubleshooting
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    HP Support Assistant (HPSA) HP Support Assistant (HPSA) helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, and a variety of assistance options. HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 95
    installed software and hardware components. HP encourages you to review the report before sending it to support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor NOTE: Available only to authorized service providers/technicians. Available only for
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    as 5%. Off: The battery is fully charged. Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. White: The computer is connected to external power. Off: The computer is not connected to external power. 84 Chapter 6 Troubleshooting guide
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    Caps/num lock lights = 8 blinks Sure Start has identified a problem (Manual Recovery Policy Set) POST error messages The Power-On Self-Test ( For details on troubleshooting issues related to the memory module, search for support documentation at http://www.hp.com/support. Startup Test Hard
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 98
    You should start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. 86 Chapter 6 Troubleshooting guide
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    Restore defaults. For more information, see the BIOS F10 Setup technical white paper at http://support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. 10. Reseat cables and connections NOTE: Before disassembling the computer to reseat cables and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 100
    authorized service providers procedures for authorized service provider parts" configuration. For example, if HP PC Diagnostics reports a memory error be used by authorized service providers only. HP will not honor the warranty configuration is often used to troubleshoot power-on related issues,
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    system. See Non HP diagnostics tools on page 83 for instructions about obtaining and using a Windows-To-Go USB. NOTE: In some situations, more than one item may contribute to a problem. 13. Replace the system board The system board may be replaced only by authorized service providers. This should
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    ://www.hp.com/go/quickspecs and verify that it is supported on your system. 1. Be sure that the computer is plugged into a working AC outlet. 2. Be sure that power is connected to the docking station if a dock is used. 3. Be sure that the AC adapter light is on. 90 Chapter 6 Troubleshooting guide
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    with a different cable into the network connection. There might be a problem with the network plug or cable. 7. If hardware has recently been of BIOS, drivers, and software are installed. A new release might support new features or fix the problem. 11. Press the caps lock and/or num lock key. If
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 104
    HP Service If further HP support is required, a lot of the following information may be requested when you call, so it may be helpful to take notes. ● Technical support symptoms related to this behavior in troubleshooting. Items Symptoms ● Computer does not system board. Troubleshooting steps Perform
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 105
    . However, you can verify the AC adapter first, before opening the service door for a battery check. ● Verify AC adapter is compatible with product computer. Contact HP Engineering for this information. Verify blinking lights (7. Status lights, blinking light codes, troubleshooting lights, and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 106
    is in Sleep state. Test with a confirmed working battery. The sections below are intended for authorized service providers/technicians. 1. Follow actions in No Power on page 92. a. Be sure that AC adapter . If system still does not boot, replace system board. 94 Chapter 6 Troubleshooting guide
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    . If the computer operates normally, there is no problem with the adapter. See HP Smart Adapter warning message on page 109 for further , debris. 6. Check power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 84). Rear power light indicates
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 108
    issue remains, replace system board. 5. Verify the new replacement. See the computer user guide for instructions regarding battery maintenance and increasing battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. 96 Chapter 6 Troubleshooting guide
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    maintenance HP instructions of how to maintain battery and increase battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Burnt smell Items Symptoms Emits smoke, burnt smell Procedures Possible causes Defective on-board components. Troubleshooting
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    and close the computer lid to force video output to external video. If unsuccessful, contact HP service. 5. If external video is OK, update BIOS, software, and drivers (4. Update BIOS The sections below are intended for authorized service providers/technicians. 98 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 111
    error messages indicate a problem. There may be a problem with the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or incompatible hardware. Can usually be resolved by installing updated firmware for the component. Troubleshooting steps Common issues and
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    using HP PC Hardware Diagnostics (UEFI) tool. An Error Message means the system has finished BIOS hardware validation and is ready to launch the Startup Menu. To access the Startup Menu for further options, press the Esc key while restarting the computer. 100 Chapter 6 Troubleshooting guide
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    grayed BIOS administration password is required. out) Troubleshooting steps 1. Review F10 BIOS Setup Overview to determine which http://support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. Performance (OS) NOTE: Most software problems occur
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 114
    Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. 3. Verify serviced. Hardware related issue 1. Check for any signs of loose connections, bent pins, stray wires, dust, nearly faulty parts (bulging/leaking capacitor). 102 Chapter 6 Troubleshooting guide
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    windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screenerrors For more information search for HP Troubleshooting Error Messages on a blue screen at http://www.hp.com. Overview of General Troubleshooting Steps for a blue screen error 1. Note the blue screen error message and what activity
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    authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP Hardware and drivers (4. Update BIOS and drivers on page 79) to support updates for incompatibilities. b. Get all the latest updates, using Troubleshooting guide
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    Items Procedures Symptoms ● Has power, light activity, fan spinning ● HP Logo displays briefly ● Attempt to boot to operating system and freeze to pressing num lock or caps lock key Possible causes Conflict of instructions from multiple programs or drivers; installing a new hardware or program
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    support.hp.com/us-en/document/c03671001. Electromagnetic Interference (EMI) Items Symptoms System locks up, freezes in certain physical area or location Procedures Possible causes Electromagnetic interference (EMI). Troubleshooting . 4. Consult with support. 106 Chapter 6 Troubleshooting guide
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    may display: ● Blank screen ● Some light activity Power-saving mode; multiple-display setting. Troubleshooting steps 1. Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 84) is blinking (indicating Sleep state). Press
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 120
    Routine Maintenance for Performance Improvement on page 137). See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space. See http://windows.microsoft.com/en-us/windows/optimize-windows-betterperformance#optimize-windows-better-performance=windows-vista. 108 Chapter 6 Troubleshooting guide
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    causes Less powerful AC adapter, BIOS out of date. Note Troubleshooting steps 1. Update BIOS that may contain a table that assigns an appropriate adapter for a certain configuration. 2. Update the latest HP Hotkey Support software from Drivers website. 3. Verify sufficient power source (where
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 122
    Legacy disabled) to fully support hybrid graphics and avoid unexpected behaviors (i.e., blue screen error, graphics/video issues) in the BIOS Legacy setting. Configure Windows settings (Power options, Screen brightness, Personalization, Screen resolution, etc.). 110 Chapter 6 Troubleshooting guide
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    (Dead Pixel Check is available with the "HP PC Diagnostics 3-in-1 USB Key" tool) Review the video troubleshooting in the Display section below for specific issues and possible solutions. For additional information about display problems, refer to documentation provided by the product manufacturer
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    with external monitor using HDMI or HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support. References See section No video (with power) on page 98 for display information. 112 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 125
    Display issue ● Sound issue References Procedures Possible causes Cable, connection, settings. Troubleshooting steps Quick Check 1. Verify HDMI device input source is set correctly (i.e., but no video on HDTV. http://support.hp.com/us-en/document/c01186408 Common issues and possible solutions 113
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    in different Type-C ports. For more information, see the technical white paper titled "HP ZBook 65/150/200 W Thunderbolt 3 Dock User Guide." Go to http://support.hp.com/, enter your model number, and then click Manuals > Technical white papers. 4. If the screen image is distorted, try a DP-to-VGA
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 127
    and smudge, driver, touch display configuration, power management. Troubleshooting steps Quick check Turn off the computer, spray glass cleaner system was working. 8. Perform HP System Recovery if none of the above actions resolves the issue. https://support.hp.com/us-en/document/c03488148 Common
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 128
    supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers prior to troubleshooting for authorized service providers/technicians. Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 129
    causes Dust trapped under point stick, loose point stick cap. Troubleshooting steps 1. Inspect any signs of dust, liquid spill that prevent of Fn + Backlit key. The sections below are intended for authorized service providers/technicians. 1. Verify if backlight flex cables are in good condition
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 130
    Test). The sections below are intended for authorized service providers/technicians. 1. Check the TouchPad cable HP Support Assistant tool - No network detected in HPSA Procedures Possible causes Network source, cable, connection, RJ-45 port, driver, settings. Troubleshooting Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 131
    , but computer cannot connect, a BIOS setting might be the cause of the problem. Restore BIOS to default. 12. Test with verified working operating system or perform , wireless module, driver, settings. HP Support Assistant tool - No network detected in Troubleshooting steps HPSA 1. Turn off the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 132
    module. The sections below are intended for authorized service providers/technicians. 1. Verify that the wireless module USB driver could be removed and reinstalled. 5. Make sure USB device is supported, for example, USB 3.0 device requires more power drawn (0.9A) from Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 133
    cards have a read/write security switch on the card. Make sure that switch is set to "write enabled" before attempting to write data to it. Troubleshooting steps 1. Verify card reader removal policy. 2. Make sure there is no physical damage to the card. 3. Inspect the ends of the memory cards for
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 134
    is detected in Windows Device Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool (F2 > Component Tests > Audio). 7. Test with a verified working audio (cell phone or portable communications handset.) 122 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 135
    Thunderbolt (TB) Items Symptom Thunderbolt device not working Procedures Possible causes BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port settings. 2. Reset User Account Settings to default. 3. Update Intel Thunderbolt software
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 136
    damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ● If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows operating system to troubleshoot the problem. 124 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 137
    loose connection, faulty hard drive, BIOS configuration, Secure Boot. Troubleshooting steps 1. Verify if Secure Boot is enabled in BIOS. the computer, including bootable CDs and DVDs. For more information, see http://support.hp.com/us-en/document/c03653226. 2. Reset BIOS to default. Be sure that
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 138
    partition of 200 GB max). See Routine Maintenance for Performance Improvement on page 137). HP Diagnostics Tool to make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 137 for detailed troubleshooting steps. 126 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 139
    , faulty drive, power supply (AC adapter). Troubleshooting steps 1. Update BIOS and hard drive firmware. hard drive replaced. 7. If no error with HP PC Hardware Diagnostics (UEFI), perform disk defragmentation Maintenance for Performance Improvement on page 137). Common issues and possible
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 140
    GPU) and verify that thermal sensors are within limits after thermal condition is serviced. BIOS currently omits fan presence detection to shorten boot time delay less than requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. 128 Chapter 6 Troubleshooting guide
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    See https://support.hp.com/us-en it is also common for electronic components to produce noise. Troubleshooting steps 1. Inspect external power source and change to verified 109. The section below is intended for authorized service providers/technicians. 1. After disassembling the chassis, inspect
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 142
    only to authorized service providers/technicians) (HP Thermal Monitor on HP PC Hardware Diagnostics (UEFI) tool. For more information, see the following links: ● http://support.hp.com/us-en/document/c01007591. ● https://support.hp.com/us-en/document/c01657439. 130 Chapter 6 Troubleshooting guide
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    causes BIOS not up to date, thermal condition (fan, air flow) Troubleshooting steps 1. Update BIOS and drivers (4. Update BIOS and drivers on that thermal sensors are within limits after thermal condition is serviced. See https://support.hp.com/us-en/document/c01657439. Stuck power button Items
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 144
    or similar expansion card to extend its features and services. GPU-Graphics processor unit GTS-General Troubleshooting Step HDD-Hard drive KB-Keyboard LVDS-Low-Voltage Differential Signaling MSG-Maintenance and Service Guide mWS-Mobile Workstations WS-Workstations OS-Operating system PC-Personal
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 145
    hp.com/ctg/Manual/c04685655. In some cases, when the host processor is not executing code or does not have the necessary code to drive the display, light blink codes inform you of a problem General troubleshooting steps on page 75. NOTE: The computer will attempt to notify you of this problem through
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 146
    problem through a series of blinking lights. When you attempt to turn on the computer from an "Off" or "Hibernated" state, lights associated with the caps lock and num lock keys will both blink seven times followed by a pause, then continue in a repeating pattern. 134 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 147
    the need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, a service event is required to http://www.hp.com/support for details on troubleshooting issues related to the memory module. If the memory module still fails, contact support. 301
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 148
    -related issues, see http://support.hp.com/us-en/document/c01007591. A hard reset can sometimes restore the system fan to working order. See https://support.hp.com/us-en/document/c01684768 for details. If the system fan continues to malfunction, contact support. 136 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 149
    for Performance Improvement The following table presents a summary of the suggested times for performing the routine maintenance tasks described in this document. Tasks Perform a system tune up. Run Windows Update. Scan for and remove viruses. Scan for and remove spyware and adware.
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 150
    troubleshooting of Windows bug check codes ● If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP number of the service pack, if one supported by Microsoft. 138 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 151
    Windows Software Development Kit (SDK) 1. Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk 2. Set up the SDK in the configuration window (Windows 10 shown). 3. Select features to install. Additional information 139
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 152
    4. Run the SDK as an administrator. 5. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// msdl.microsoft.com/download/symbols. ● Save the workspace. 140 Chapter 6 Troubleshooting guide
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    6. Open the crash dump file. Additional information 141
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 154
    7. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. 142 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 155
    to all display panel types and are not specific to any HP model or product line. All display panel defects should be criteria when damaged displays are submitted for warranty coverage. Source: http://support.hp.com/us-en/document/c00035844 Table 6-8 Electrical defect allowances Panel resolution
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 156
    can break the internal wires. ● Do not rely on components like the keyboard or service door to push cables down internally. Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing. CAUTION: Always release connector latch before
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 157
    Connector types IMPORTANT: Connector pins and connector gold fingers should not be touched directly with bare hands. There are several different types of connectors on the system board with different requirements for cable removal or insertion. Flex cable When connecting flex cables to a ZIF
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 158
    cable to remove. ● Press evenly when reseating/reconnecting/installing the connector. For more information about cable management, see Cable management on page 144. 146 Chapter 6 Troubleshooting guide
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 159
    must first disable FastBoot. 1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Clear the in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Save Changes and Exit, and then
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 160
    screen, and then follow the on-screen instructions. - or - Select Main, select HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 161
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 162
    Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 150 Chapter 7 Computer Setup (BIOS), TPM, and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 163
    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 164
    then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI ( HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 165
    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 166
    , follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 167
    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 155
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 168
    NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. 156 Chapter 9 Backing up, restoring, and recovering
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 169
    to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 170
    Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 171
    down the volume up button, and then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 172
    or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 173
    to rear, LED display assembly) 20.4 mm 0.80 in Weight (4-cell battery) 2.26 kg 4.99 lb Input power Operating voltage and current 19.5 V dc @ 6.15 A - 120 W, Slim Smart AC Adapter (select models only) 19.5 V dc @ 7.69 A - 150 W, Slim Smart AC Adapter (select models only) 19.5 V dc @ 10.3A
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 174
    °F) 185°F) 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 162 Chapter 10 Specifications
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 175
    °F to 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 solid-state drive specifications 163
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 176
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 177
    Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 165
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 178
    Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 169. Yes Stores system RTC battery backed-up CMOS This memory is not
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 179
    7 Yes Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select products only) 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Webcam
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 180
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 181
    can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 182
    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 183
    must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. Requirements for specific countries and regions 171
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 184
    ) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 185
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 186
    148 using a USB keyboard or USB mouse to start Computer Setup 147 computer setup 147 connector, power 7 connectors, service considerations 27 control zone 10 D digital pen, product description 4 display assembly removal 64 spare part numbers 18, 64 display bezel removal 65 spare part numbers 21
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 187
    HP Recovery Manager correcting boot problems 160 starting 159 HP Recovery media recovery 159 using 157 HP Recovery partition recovery 159 removing 160 HP application 13 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 left control zone, identifying 10
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 188
    description 1 product description audio 3 camera 3 digital pen 4 display panel 1 docking 4 external media serviceability 5 wireless 3 product name 1 product name and number, computer 17 R recovery 156 discs 157, 159 HP Recovery Manager 158 HP Recovery partition 158 media 159 starting 159 supported
  • HP ZBook Studio x360 | Maintenance and Service Guide - Page 189
    keys, using 13 specifications computer 161 M.2 solid-state drive 162, 163 supported discs, recovery 157 Sure Start using 150 switch screen image action key thermal module removal 55 spare part numbers 19, 55 Thunderbolt port with HP Sleep and Charge identifying USB Type-C 7 tools required 27 top
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HP ZBook Studio x360 G5 Mobile
Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.