Xerox C2424 Service Manual - Page 419

On-Site Printhead Troubleshooting Checklist PRINTHEAD TROUBLESHOOTING CHECKLIST Phaser 8400/WorkCentre C2424 Version 1.1 IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and any other service personnel on any job involving a printhead replacement should perform it. Service person name Service Company Phone Number Date of printhead replacement Printer serial number Printhead serial number OUT Request ID number Troubleshooting Summary - Follow the checklist below and fill in spaces as they apply as you complete the troubleshooting procedures. Step 1 Check List Items to Complete Do you suspect or have evidence of use of generic ink? Value or Result YES NO Circle one What to look for 1a. Did the customer state that they have used generic ink in this printhead? YES NO 1b. Did you observe generic sticks or related packaging at the site? YES NO 1c. Are there generic ink sticks in the ink loader? YES NO 1d. Does the service history indicate possible use of generic ink? YES NO Indicate brands and lot codes of generic ink if used: If you answered YES to any of the above, be sure to document the use of non-Xerox ink in the Comments section of this document. Xerox U.S. personnel and Service Delivery Partners please record non-Xerox ink use in the FIST system as well as in this document. Xerox Phaser 8400 Printhead Checklist - Version 1.1 075-0882-01 Page 1 A-7