Xerox C2424 Service Manual - Page 259

Scratches or Marks Parallel to the Long Axis of Printing, Particularly with Transparencies Usually caused by debris in the paper path. The scratch or mark may extend into non-printed areas or be more pronounced on the lower portion of the image. s2424-076 Step Questions and Actions Yes 1 1. Check the exit area, the preheater, Complete. maintenance kit, and the printhead (including the paper release blade) to see if there is anything touching the drum assembly. 2. Reseat any system component interfering or touching the drum assembly. 3. Clean the paper release blade. 4. Did this correct the problem? 2 1. Inspect the drum maintenance kit. If the Complete. defect is a thin line that is glossier than the surrounding area, it may be due to a defect on the maintenance kit wiper blade. 2. Clean the wiper blade or replace the maintenance kit. 3. Did this correct the problem? 3 1. Using transparency media, print from Tray 1 Go to Step 5. to see if the scratch appears. 2. Is there a visible scratch? NOTE: To determine where the scratch is originating, place a small drop of water on the scratch on the transparency. If the scratch disappears, the scratch is on that side. If the scratch does not disappear, follow these steps on the other side. This can help to determine where the problem is originating. No Go to Step 2. Go to Step 3. Go to Step 4. Image-Quality Troubleshooting 5-19