Xerox C2424 Service Manual - Page 254

Smudges or Smears Smudges or smears appear on the page. The probable cause is ink residue in the paper path. The residue can be found on the roller, on the paper guide ribs, or inside the paper preheater. Step Questions and Actions Yes 1 1. Clean the system's exit path, including wiping the paper release blade with a lintfree cloth. 2. Did this correct the problem? Complete. 2 1. From the system control panel ,select Information --> Troubleshooting --> Print Go to Step 3. Quality Problems. 2. Select Remove Print Smears, and then press the Enter button. The system cleans the ink from the preheater and exit rollers. 3. Reprint test pages. Do you still see smudges? 3 1. Repeat Step 2 up to 3 times if the smears still appear. Complete. 2. Verify supported media is being used. 3. Open a fresh ream of supported paper and reprint the test page. 4. Did this correct the problem? 4 1. Remove the drum maintenance kit and wipe Complete. the clear plastic wiper blade with a lint-free cloth. 2. Did this correct the problem? 5 1. Manually clean visibly dirty feed rollers. 2. Clean the paper release blade. 3. Did this correct the problem? Complete. 6 1. Verify the maintenance pivot plate is free from damage. 2. Verify the cam rollers for the drum maintenance are working properly. 3. Replace any defective parts. 4. Did this correct the problem? Complete. No Go to Step 2. Complete. Go to Step 4. Go to Step 5. Go to Step 6. Replace the preheater. 5-14 WorkCentre C2424 Service Manual