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Machine Operation Trouble

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Troubleshooting > General Troubles Machine Operation Trouble Machine trouble is indicated by the symptoms in the table below. Implement appropriate procedures. Symptom Checkpoints Corrective Actions Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 8-56 seconds or more. The screen does not respond when the power switch is turned on. Check the power cord. Connect both ends of the power cord 2-9 securely. Pressing the [Start] key does not produce copies. Is there a message on the screen? Is the machine in Sleep mode? Determine the appropriate response 11-9 to the message and respond accordingly. Select any key on the operation 2-23 panel to recover the machine from Sleep mode. Blank sheets are ejected. Are the originals placed correctly? When placing originals on the platen, 5-3 place them face-down and align them with the original size indicator plates. When placing originals in the 5-5 document processor, place them face-up. ― Check that the settings of the ― application software. Paper often jams. Is the paper loaded correctly? ― Load the paper correctly. 3-18 Turn the orientation 180 degrees 3-18 around in which the paper is positioned. Is the paper of the supported type? Is Remove the paper, turn it over, and 3-18 it in good condition? reload it. Is the paper curled, folded or wrinkled? Replace the paper with new paper. 3-17 Are there any loose scraps or jammed paper in the machine? Remove any jammed paper. 11-27 2 or more sheets are ― overlaps when ejected. (multi feed) Load the paper correctly. 3-18 Printouts are wrinkled. Is the paper loaded correctly? ― Is the paper damp? Load the paper correctly. 3-17 Turn the orientation 180 degrees 3-17 around in which the paper is positioned. Replace the paper with new paper. 3-18 If the problem occurs frequently, turn 2-5 on the Cassette Heater switch. 11-3

Section	Page
Preface	2
Contents	3
Menu Map	11
[Copy]	11
[Send]	13
[Custom Box] (Store File, Printing, Send)	15
[Job Box]	18
[Removable Memory] (Store File, Printing Documents)	18
[FAX]	21
[Sub Address Box]	22
[Polling Box]	22
[FAX Memory RX Box]	23
[Status/ Job Cancel]	23
[System Menu]	24
Overview	41
Machine Features	42
Color and Image Quality Functions	46
Basic Color Modes	46
Adjusting Image Quality and Color	47
Guides Provided with the Machine	48
About the Operation Guide (this Guide)	50
Structure of the guide	50
Conventions Used in This Guide	51
1 Safety Precautions	53
Safety Conventions in This Guide	54
Environment	55
Precautions for Use	56
Laser Safety (Europe)	57
SAFETY OF LASER BEAM (USA)	58
Safety Instructions Regarding the Disconnection of Power	59
Compliance and Conformity	60
Other precautions (for users in California, the United States)	60
Warranty (the United States and Canada)	61
Legal Restriction on Copying/Scanning	62
EN ISO 7779	63
EK1-ITB 2000	63
Legal Information	63
Energy Saving Control Function	69
Automatic 2-Sided Print Function	70
Resource Saving - Paper	71
Environmental benefits of \	72
Energy Star (ENERGY STAR®) Program	73
Wireless Connection (Mexico only)	74
Security Precautions when Using Wireless LAN (If equipped)	75
Limited Use of This Product (If equipped)	76
2 Installing and Setting up the Machine	77
Part Names (Machine Exterior)	79
Part Names (Connectors/Interior)	81
Part Names (With Optional Equipments Attached)	82
Connecting the Machine and Other Devices	83
Connecting cable	85
Connecting LAN Cable	85
Connecting USB Cable	85
Connecting the Power Cable	85
Power On/Off	86
Power On	86
Power Off	86
Default Settings of the Machine	87
Setting Date and Time	88
Network settings	89
Configuring the Wired Network	89
Wireless Network Settings	91
Setting Wi-Fi Direct	95
Setting NFC	96
Energy Saver function	98
Low Power Mode	98
Energy Saver Recovery Level	98
Sleep	99
Auto Sleep	99
Sleep Rules (models for Europe)	100
Sleep Level (Energy Saver) (models except for Europe)	100
Quick Setup Wizard	101
Installing Software	103
Software on DVD (Windows)	103
Installing Software in Windows	104
Uninstalling the Software	109
Installing Software on a Mac Computer	110
Setting TWAIN Driver	113
Setting WIA Driver	115
Installing the WSD Driver	116
Strengthening the Security by the Administrator	117
Command Center RX	118
Accessing Command Center RX	118
Changing Security Settings	119
Changing Device Information	120
Setting SMTP and E-mail	121
Migrating the Address Book	125
Backing Up Address Book Data to PC	125
Writing Address Book Data to the Machine	127
Application	130
Installing Applications	130
Uninstalling Applications	131
3 Preparation before Use	132
Using the Operation Panel	134
Assigning a Function to a Function Key	135
Using the Operation Panel	137
Display the Home screen	137
Display for Device Information	141
Functions key	142
Displaying Keys That Cannot be Configured	143
Using the [Enter] Key	143
Using the [Quick No. Search] Key	144
Help Screen	144
Login/Logout	145
Login	145
Simple Login	146
Logout	146
Check the counter	147
Loading paper	148
Precaution for Loading Paper	148
Selecting a Paper Feeder Unit	149
Loading Paper into Cassette 1 (to 3)	149
Using the Output Stopper	153
Using the Paper Stack Guide	154
Preparation for Sending a Document to a Shared Folder in a PC	155
Making a note of the computer name and full computer name	155
Making a note of the user name and domain name	155
Configuring Shared Folder Access Permissions	156
Creating a Shared Folder, Making a Note of a Shared Folder	157
Sharing File and Printers	160
Configuring Windows Firewall Settings	161
Adding a Destination	165
Adding a Destination (Address Book)	165
Changing an Address Book Destination	169
Deleting an Address Book Destination	170
Assigning a Destination to a One Touch Key	170
Editing One Touch Key	171
Deleting the Destination to the One Touch Key	172
Using Command Center RX to Add Destinations to the Address Book	173
Recalling Frequently Used Functions (Favorites)	174
Adding to Favorites in Wizard Mode	175
Adding to Favorites in Program Mode	176
Executing Favorites in Wizard Mode	177
Executing Favorites in Program Mode	178
Editing a Favorite	178
Deleting a Favorite	178
Registering Shortcuts (Copy, Send, and Document Box Settings)	179
Adding Shortcuts	179
Edit the shortcut	179
Deleting a Shortcut	180
Using Document Boxes	181
What is Custom Box?	181
What is Job Box?	181
What is Removable Memory Box?	181
The F Code Box, Polling Box, and FAX Memory Receive Box are for storing FAX data.	182
Using Machine Operations to Create a New Custom Box	182
Using Command Center RX to Create a New Custom Box	184
Edit the custom box.	185
Deleting Custom Box	186
4 Operation on PC	187
Printer Driver Print Settings Screen	188
Displaying the Printer Driver Help	190
Changing the Default Printer Driver Settings	191
Printing from PC	192
Printing on Standard Sized Paper	192
Printing on Non-standard Sized Paper	193
Canceling Printing from a Computer	195
Storing Data in Machine Memory and Printing Data in Machine Memory	197
On the computer, specify the document box and save the job	197
Using Command Center RX to Print a Job Stored in a Custom Box	198
Monitoring the Printer Status (Status Monitor)	200
Accessing the Status Monitor	200
Exiting the Status Monitor	200
Status Monitor Display	200
Printing Progress Tab	201
Paper Tray Status Tab	201
Toner Status Tab	201
Alert Tab	202
Status Monitor Context Menu	202
Status Monitor Notification Settings	203
5 Operation on the Machine	204
Connecting cable	206
Placing Originals on the Platen	206
Loading Originals in the Document Processor	208
Loading Paper in the Multi Purpose Tray	210
Using Applications	213
Activating Applications	213
Deactivating Applications	214
Copying	215
Copying	215
Interrupt Copy	216
Canceling Jobs	216
Frequently-Used Sending Method	217
Sending Scanned Document via E-mail	217
Sending to a Shared Folder on a Computer [SMB]	219
Sending to an Folder on an FTP Server [FTP]	221
Scanning with a TWAIN/WIA Compatible Application	222
Useful Sending Method	224
Executing WSD Scan	224
Using File Management Utility to Scan an Original Document	225
Sending to Different Types of Destinations (Multi Sending)	226
Sending to the E-mail Address of the Logged In User	226
Using a FAX Server to Send (FAX Server Send)	227
Canceling Scanning	229
Destination Operations	230
Choosing from the Address Book	230
Choosing from the External Address Book	232
Choosing from the One Touch Key	232
Choosing from the Speed Dial	233
Checking and Editing Destinations	233
Confirmation Screen of Destinations	233
Recall	234
How to Use the FAX Function	235
Basic Operation for Document Box	236
Box List Operations	236
Document List Operations	236
Custom Box Operations	237
Saving Scanned Documents to a Custom Box	237
Moving Documents in Custom Box	237
Copying Documents in Custom Box into Other Boxes	238
Copying Documents in Custom Box to Removable Memory	239
Joining Documents in Custom Box	239
Deleting Documents in Custom Box	240
Sending Documents in a Custom Box	240
Sending Documents in Custom Box to E-mail Address of Logged in User.	241
Scanning Document Stored in a Custom Box	242
Printing Data Saved on the Machine	243
Printing Documents from Private Print Box	243
Deleting the Documents Stored in the Private Print Box	243
Printing Document from Stored Job Box	244
Deleting the Documents Stored in the Stored Job Box	244
Printing Document from Quick Copy Box	245
Deleting the Documents Stored in the Quick Copy Box	245
Printing Document from Proof and Hold Box	246
Deleting the Documents Stored in the Proof and Hold Box	246
Printing Documents in Custom Box	246
Printing from the Handheld Device	248
Printing by AirPrint	248
Printing by Google Cloud Print	248
Printing by Mopria	248
Printing with Wi-Fi Direct	248
Printing with NFC	249
Operating Using Removable USB Memory	250
Saving Documents to USB Memory (Scan to USB)	250
Check the USB Memory Information	251
Removing USB Memory	251
Printing from Removable USB Memory	252
6 Advanced Function Settings	254
Icons in This Chapter	255
[ID Card Copy]	256
[Original Size]	257
[Paper Selection]	258
[Mixed Size Originals]	260
[Original Orientation]	262
[Collate/Offset]	263
[Staple]	265
[Paper Output]	268
[Density]	269
[Original Image]	270
[EcoPrint]	271
[Color Selection]	272
[Sharpness]	273
[Contrast]	274
[Background Density Adj.]	275
[Prevent Bleed-through]	276
[Zoom]	277
[Combine]	279
[Margin]	281
[Duplex]	282
[Continuous Scan]	285
[Auto Image Rotation]	286
[Job Finish Notice]	287
[File Name Entry]	288
[Priority Override]	289
[Skip Blank Page]	290
[2-sided/Book Original]	291
[Sending Size]	292
[File Format]	293
[File Separation]	296
[Scan Resolution]	297
[E-mail Subject/Body]	298
[FTP Encrypted TX]	299
[Delete after Printed]	300
[Delete after Transmitted]	301
[Storing Size]	302
[Long Original]	303
[Encrypted PDF Password]	304
[JPEG/TIFF Print]	305
[XPS Fit to Page]	306
7 Managing Jobs, Consumables, and Devices	307
Checking a Job Status	308
Available Status Screens	308
Displaying the Status Screen	308
Status Display	309
Print Job Status Screen	309
Send Job Status Screen	310
Store Job Status Screen	311
Scheduled Job Status Screen	311
Checking Detailed Information of Jobs	312
Checking Job Histories	313
Available Job History Screens	313
Displaying the Job History Screen	313
Checking the Detailed Information of Histories	314
Sending the Log History	314
Job Operation	315
Pausing and Resuming a Job	315
Canceling a Job	315
Check the status of Device (Device/ Communication)	316
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	318
8 System Menu	319
Operation Method	320
[Quick Setup Wizard]	321
[Language]	322
[Report]	323
[Counter]	326
[Cassette/MP Tray Settings]	327
[Common Settings]	329
[Home]	340
[Copy]	341
[Send]	342
[Document Box]	343
[FAX]	344
[Application]	344
[Internet]	344
[Address Book/One Touch]	345
[User Login/Job Accounting]	346
[Printer]	347
[System/Network]	350
[Date/Timer/Energy Saver]	374
[Adjustment/Maintenance]	377
9 User Authentication and Accounting (User Login, Job Accounting)	379
Overview of User Login Administration	381
Managing the Job Account from PC	381
Enabling User Login Administration	382
Setting User Login Administration	383
Authentication Security	383
Adding a User (Local User List)	384
Change the user properties	388
Managing Print Users	390
Managing the Users to Use TWAIN for Scanning	391
Managing the Users to Use WIA for Scanning	392
Managing the Users to Send Faxes from a PC	393
Authorizing Local Users	394
Group Authorization Settings	394
Guest Authorization Set	396
Obtain NW User Property	398
Simple Login Settings	400
ID Card Settings	402
PIN Code Authorization	403
Using User Login Administration	404
Login/Logout	404
User Login/Job Accounting	405
Enabling Job Accounting	406
Job Accounting Access	406
Setting an account. [Local]	407
Adding an Account [Accounting List]	407
Restricting the Use of the Machine	408
Setting Processing When the Limit is Exceeded	409
Editing an Account	409
Deleting an Account	410
Managing the Job Print Status	411
Job Accounting for Scan Using TWAIN	412
Job Accounting for Scan Using WIA	413
Job Accounting for the FAX Transmitted from a Computer	414
Using Job Accounting	415
Configuring the Job Accounting Default Settings	415
Count by Paper Size	416
Counting the Number of Pages Printed	417
Print Accounting Report	419
Copier/Printer Count Method Setting	420
Logging In and Logging Out (Job Accounting)	421
Setting Unknown Number Processing Method	422
Setting Unknown ID Job Processing	422
Registering User Property for an Unknown ID User	423
10 Maintenance	424
Regular Maintenance	425
Cleaning Glass Platen	425
Cleaning Slit Glass	425
Consumable Replacement and Replenishment	427
Toner Container Replacement	427
Waste Toner Box Replacement	430
Loading Paper	432
Staple Cartridge Replacement (Document Finisher)	433
11 Troubleshooting	435
General Troubles	436
Solving Malfunctions	436
Machine Operation Trouble	437
Printed Image Trouble	440
Responding to Messages	443
Responding to Send Error	456
Adjustment/Maintenance	459
Overview of Adjustment/Maintenance	459
Tone Curve Adjustment	459
Drum Refresh	460
Clearing Paper Jams	461
Jam Location Indicators	461
Remove any jammed paper in the Multipurpose Tray	462
Remove any jammed paper in Right Cover 1	463
Remove any jammed paper in Cassette 1, 2 and 3	464
Remove any jammed paper in Right Cover 2, 3	465
Remove any jammed paper in the Document Finisher	467
Remove any jammed paper in the Bridge Unit	468
Remove any jammed paper in the Document Processor	469
Clearing a Staple Jam	471
Clearing a staple jam of the Document Finisher	471
12 Appendix	473
Optional Equipment	474
Overview of Optional Equipment	474
Optional Applications	481
Starting Application Use	481
Checking Details of Application	482
Character Entry Method	483
Entry Screens	483
Entering Characters	484
Paper	486
Basic Paper Specifications	486
Paper Appropriate Paper	487
Special Paper	490
Specifications	493
Machine	493
Copy Functions	495
Printer Functions	496
Scanner Functions	497
Document Processor	497
Paper Feeder (500-sheet)	498
Paper Feeder (500-sheet x 2)	498
Document Finisher	498
Glossary	500

Match case Limit results 1 per page

11-3

Troubleshooting > General Troubles

Machine Operation Trouble

Machine trouble is indicated by the symptoms in the table below. Implement appropriate procedures.

Symptom

Checkpoints

Corrective Actions

Reference

Page

An application does

not start.

Is the Auto Panel Reset time short?

Set the Auto Panel Reset time to 30

seconds or more.

8-56

The screen does not

respond when the

power switch is

turned on.

Check the power cord.

Connect both ends of the power cord

securely.

2-9

Pressing the [Start]

key does not produce

copies.

Is there a message on the screen?

Determine the appropriate response

to the message and respond

accordingly.

11-9

Is the machine in Sleep mode?

Select any key on the operation

panel to recover the machine from

Sleep mode.

2-23

Blank sheets are

ejected.

Are the originals placed correctly?

When placing originals on the platen,

place them face-down and align them

with the original size indicator plates.

5-3

When placing originals in the

document processor, place them

face-up.

5-5

―

Check that the settings of the

application software.

―

Paper often jams.

Is the paper loaded correctly?

Load the paper correctly.

3-18

―

Turn the orientation 180 degrees

around in which the paper is

positioned.

3-18

Is the paper of the supported type? Is

it in good condition?

Remove the paper, turn it over, and

reload it.

3-18

Is the paper curled, folded or

wrinkled?

Replace the paper with new paper.

3-17

Are there any loose scraps or

jammed paper in the machine?

Remove any jammed paper.

11-27

2 or more sheets are

overlaps when

ejected. (multi feed)

―

Load the paper correctly.

3-18

Printouts are

wrinkled.

Is the paper loaded correctly?

Load the paper correctly.

3-17

―

Turn the orientation 180 degrees

around in which the paper is

positioned.

3-17

Is the paper damp?

Replace the paper with new paper.

3-18

If the problem occurs frequently, turn

on the Cassette Heater switch.

2-5