Blackberry PRD-10459-005 Configuration Guide - Page 65

Installation and Configuration Guide You cannot create a user account in the BlackBerry Administration Service You cannot create a user account in the BlackBerry Administration Service Possible cause The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a dynamic port. Possible solution Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database. 1. On the computer that hosts the BlackBerry® Enterprise Server or BlackBerry Enterprise Server components, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 2. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box. 3. Click OK. 4. In the Windows® Services, restart the services for the BlackBerry Administration Service. The BlackBerry Administration Service pool name is the same as the FQDN of the host computer Possible cause A DNS record was not created before a BlackBerry® Administration Service instance was installed. Possible solution 1. Create the DNS record for the BlackBerry Administration Service instance. 2. On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration. 3. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry Administration Service pool. 4. In the Windows® Services, restart the services for the BlackBerry Administration Service. The text in the license agreement is not readable Possible cause You have not installed the appropriate languages and text services on the computer that you use to install the BlackBerry® Enterprise Server. Possible solution 63