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You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or

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Installation and Configuration Guide You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses If you install a BlackBerry® Enterprise Server, the setup application also installs two BlackBerry Attachment Connector instances automatically. One of the BlackBerry Attachment Connector instances connects the BlackBerry Enterprise Server to the BlackBerry Attachment Service. The other instance connects the BlackBerry MDS Connection Service to the BlackBerry Attachment Service. During the installation process, the setup application gives both BlackBerry Attachment Connector instances a name that includes the computer name (for example, _AC). The BlackBerry Administration Service displays the names of both the BlackBerry Attachment Connector instances. By default, you cannot determine easily which instance connects to the BlackBerry Enterprise Serveror the BlackBerry MDS Connection Service, so you can change the display names of both the BlackBerry Attachment Connector instances to make them easier to identify. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Connector. 2. Click one of the BlackBerry Attachment Connector instances. 3. On the Instance information tab, locate either the MDS Connection Service Instance name section or the Email (GroupWise) Instance name section. Consider the following naming conventions: • If you locate the section that is named MDS Connection Service Instance name, the BlackBerry MDS Connection Service connects to this BlackBerry Attachment Connector instance. • If you locate the section that is named Email (GroupWise) Instance name, the BlackBerry Enterprise Server connects to this BlackBerry Attachment Connector instance. 4. Click Edit instance. 5. Perform one of the following actions: • If the BlackBerry MDS Connection Service connects to the BlackBerry Attachment Connector instance, in the Instance information section, in the Friendly description field, type a unique name (for example, _AC_MDSCS). • If the BlackBerry Enterprise Server uses the BlackBerry Attachment Connector instance, in the Instance information section, in the Friendly description field, type a unique name (for example, _AC_BES). 6. Click Save all. The BlackBerry Administration Service updates the list of BlackBerry Attachment Connector instances automatically to use the names that you typed. 61

Section	Page
Overview: BlackBerry Enterprise Server	7
Planning a BlackBerry Enterprise Server installation	8
Installing all BlackBerry Enterprise Server components on one computer	8
Installing the BlackBerry Administration Service	8
Installing the BlackBerry Attachment Service	9
Installing the BlackBerry Collaboration Service	9
Installing the BlackBerry MDS Connection Service	10
Installing the BlackBerry MDS Integration Service	10
Installing the BlackBerry Monitoring Service	11
Installing the BlackBerry Router	11
Hardware requirements: BlackBerry Enterprise Server	12
System requirements	13
System requirements: BlackBerry Enterprise Server	13
System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager	13
System requirements: BlackBerry Enterprise Server databases	14
System requirements: BlackBerry Attachment Service	15
System requirements: BlackBerry Collaboration Service	16
System requirements: BlackBerry MDS Connection Service	16
System requirements: BlackBerry MDS Integration Service	17
System requirements: BlackBerry Monitoring Service	17
System requirements: BlackBerry Router	18
System requirements: Computers for BlackBerry Web Desktop Manager, BlackBerry Administration Service, and BlackBerry Monitoring Service users	18
System requirements: Messaging server	19
System requirements: Firewall	19
System requirements: Instant messaging server	19
Supported features and environments	20
Unsupported environments	20
Preinstallation tasks	22
Configuring a messaging environment	22
Generate the trusted application key and configuration file	22
Confirm that the trusted application key generated successfully	22
Protecting the communication between the BlackBerry Enterprise Server and the Novell GroupWise POAs	23
Import the certificate that the certification authority signed	23
Configuring connections for the BlackBerry Enterprise Server databases	24
Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication	24
Configuring authentication to the BlackBerry MDS Integration Service database	25
Create a BlackBerry Configuration Database	26
Install the SNMP service for monitoring by the BlackBerry Monitoring Service	27
Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager	28
Creating a BlackBerry MDS Integration Service pool	28
Create the DNS record for a BlackBerry Administration Service instance or BlackBerry MDS Integration Service instance	29
Persistent socket connections for the BlackBerry Collaboration Service	30
Applications that are installed with the BlackBerry Enterprise Server components	30
Installing the BlackBerry Enterprise Server software	32
Prerequisites: Installing the BlackBerry Enterprise Server software	32
Install the BlackBerry Enterprise Server software	33
Specifying a name for the BlackBerry Administration Service pool during the installation process	35
Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server	35
Install a standalone BlackBerry Router	37
Install the BlackBerry Monitoring Service software	37
Installing a standby BlackBerry Enterprise Server	39
Install a standby BlackBerry Enterprise Server	39
Postinstallation tasks	42
Test the BlackBerry Enterprise Server installation	42
Install the BlackBerry database notification system	42
Best practice: Running the BlackBerry Enterprise Server	43
Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets	43
Log in to the BlackBerry Administration Service for the first time	44
There is a problem with this website's security certificate	44
Configuring a computer for monitoring	45
Configure the SNMP service for monitoring	45
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server	46
Configuring communication with distributed components	46
Connecting to a BlackBerry Attachment Service	46
Connecting to a BlackBerry Router	49
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service	51
Restrict database permissions for the BlackBerry Attachment Service	51
Configuring minimum Microsoft SQL Server permissions for the Windows account	52
Configure minimum Microsoft SQL Server permissions for the Windows account	53
Changing the BlackBerry Configuration Database	53
Adding or removing BlackBerry Enterprise Server components	54
Add or remove a BlackBerry Enterprise Server component	56
Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database	58
Removing the BlackBerry Enterprise Server software	59
Remove the BlackBerry Enterprise Server software	59
Delete registry keys	59
BlackBerry Enterprise Server registry keys	59
Removing the BlackBerry database notification system	60
Remove the BlackBerry database notification system from a BlackBerry Configuration Database	60
Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances	60
Troubleshooting the BlackBerry Enterprise Server installation process	61
Failed to write License Key to the Database	61
Previous version detected but no database available	61
The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application	62
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed	62
The BlackBerry Monitoring Service cannot monitor events	62
You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses	63
Various BlackBerry Enterprise Server components do not start	64
You cannot access the BlackBerry Administration Service	64
You cannot create a user account in the BlackBerry Administration Service	65
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer	65
The text in the license agreement is not readable	65
Glossary	67
Provide feedback	70

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You cannot determine the BlackBerry Attachment

Connector that the BlackBerry Enterprise Server or the

BlackBerry MDS Connection Service uses

If you install a BlackBerry® Enterprise Server, the setup application also installs two BlackBerry Attachment Connector

instances automatically. One of the BlackBerry Attachment Connector instances connects the BlackBerry Enterprise

Server to the BlackBerry Attachment Service. The other instance connects the BlackBerry MDS Connection Service

to the BlackBerry Attachment Service. During the installation process, the setup application gives both BlackBerry

Attachment Connector instances a name that includes the computer name (for example,

<computer_name>

_AC).

The BlackBerry Administration Service displays the names of both the BlackBerry Attachment Connector instances.

By default, you cannot determine easily which instance connects to the BlackBerry Enterprise Server or the BlackBerry

MDS Connection Service, so you can change the display names of both the BlackBerry Attachment Connector

instances to make them easier to identify.

In the BlackBerry Administration Service, on the

Servers and components

menu, expand

BlackBerry Solution

topology > BlackBerry Domain > Component view > Attachment > Connector

Click one of the BlackBerry Attachment Connector instances.

On the

Instance information

tab, locate either the

MDS Connection Service Instance name

section or the

(GroupWise) Instance name

section. Consider the following naming conventions:

•

If you locate the section that is named

MDS Connection Service Instance name

, the BlackBerry MDS

Connection Service connects to this BlackBerry Attachment Connector instance.

•

If you locate the section that is named

Email (GroupWise) Instance name

, the BlackBerry Enterprise Server

connects to this BlackBerry Attachment Connector instance.

Click

Edit instance

Perform one of the following actions:

•

If the BlackBerry MDS Connection Service connects to the BlackBerry Attachment Connector instance, in

the

Instance information

section, in the

Friendly description

field, type a unique name (for example,

<server_name>

_AC_MDSCS).

•

If the BlackBerry Enterprise Server uses the BlackBerry Attachment Connector instance, in the

Instance

information

section, in the

Friendly description

field, type a unique name (for example,

<server_name>

_AC_BES).

Click

Save all

The BlackBerry Administration Service updates the list of BlackBerry Attachment Connector instances automatically

to use the names that you typed.

Installation and Configuration Guide

You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server

or the BlackBerry MDS Connection Service uses