Blackberry PRD-10459-005 Configuration Guide - Page 62

The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application

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Installation and Configuration Guide The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application Possible solution 1. Open Novell® ConsoleOne®. 2. In the list of trusted applications, verify that the name of the trusted application key for the BlackBerry® Enterprise Server (for example, "RIM BES") appears. A third-party tool did not install and the BlackBerry Enterprise Server setup application closed Possible solution 1. On the BlackBerry® Enterprise Server installation media, open the Tools folder. 2. Double-click the setup application file for the tool that you want to install. 3. Complete the instructions on the screen. 4. Restart the BlackBerry Enterprise Server setup application. The BlackBerry Monitoring Service cannot monitor events Possible cause The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed. Possible solution To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service on the computer after you install a BlackBerry Enterprise Server. 1. Verify that the computer has access to the Windows® installation media. 2. On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components. 3. Double-click Management and Monitoring Tools. 4. Select the Simple Network Management Protocol check box. 5. Click OK. 6. When the installation wizard prompts you, install the files from the Windows installation media. 7. Complete the installation wizard. To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity. 60

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The BlackBerry Enterprise Server does not connect to Novell
GroupWise as a trusted application
Possible solution
1.
Open Novell® ConsoleOne®.
2.
In the list of trusted applications, verify that the name of the trusted application key for the BlackBerry®
Enterprise Server (for example, “RIM BES”) appears.
A third-party tool did not install and the BlackBerry
Enterprise Server setup application closed
Possible solution
1.
On the BlackBerry® Enterprise Server installation media, open the
Tools
folder.
2.
Double-click the setup application file for the tool that you want to install.
3.
Complete the instructions on the screen.
4.
Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Monitoring Service cannot monitor events
Possible cause
The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed.
Possible solution
To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the
SNMP service on the computer after you install a BlackBerry Enterprise Server.
1.
Verify that the computer has access to the Windows® installation media.
2.
On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on
the taskbar, click
Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows
Components
.
3.
Double-click
Management and Monitoring Tools
.
4.
Select the
Simple Network Management Protocol
check box.
5.
Click
OK
.
6.
When the installation wizard prompts you, install the files from the Windows installation media.
7.
Complete the installation wizard.
To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.
Installation and Configuration Guide
The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application
60