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Blackberry PRD-10459-005 Configuration Guide - Page 20

Supported features and environments, Unsupported environments

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Installation and Configuration Guide Supported features and environments • IBM Lotus Sametime 8.0.2 Community Server • IBM Lotus Sametime 8.5 Community Server • Microsoft® Office Live Communications Server 2005 SP1 Standard or Enterprise • Microsoft® Office Communications Server 2007 Standard or Enterprise • Novell® GroupWise® Messenger 2.0 or later Supported features and environments Item virtual environment enhanced network authentication IP SNMP monitoring remote access Description The BlackBerry® Enterprise Server and BlackBerry Enterprise Server components support VMware® Infrastructure 3.5 and VMware vSphere® 4. The BlackBerry Enterprise Server and BlackBerry Enterprise Server components support RSA® Authentication Agent 5.0 for Windows®. BlackBerry Enterprise Server components support only IPv4 for TCP/IP connections. The BlackBerry Enterprise Server and BlackBerry Enterprise Server components support the SNMP service. The BlackBerry Enterprise Server and BlackBerry Enterprise Server components support remote access by administrators who use Remote Desktop Connection. Unsupported environments Item DMZ messaging server instant messaging server Description The BlackBerry® Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ. The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on the same computer as the messaging server. Any of the following environments: • If you configure the BlackBerry Enterprise Server for high availability, the primary BlackBerry Enterprise Server instance and standby BlackBerry Enterprise Server instance do not support more than one type of instant messaging server in a BlackBerry Enterprise Server pair. For example, if you install the BlackBerry Collaboration Service for use with Microsoft® Office Communications Server 2007 on the primary 18

Section	Page
Overview: BlackBerry Enterprise Server	7
Planning a BlackBerry Enterprise Server installation	8
Installing all BlackBerry Enterprise Server components on one computer	8
Installing the BlackBerry Administration Service	8
Installing the BlackBerry Attachment Service	9
Installing the BlackBerry Collaboration Service	9
Installing the BlackBerry MDS Connection Service	10
Installing the BlackBerry MDS Integration Service	10
Installing the BlackBerry Monitoring Service	11
Installing the BlackBerry Router	11
Hardware requirements: BlackBerry Enterprise Server	12
System requirements	13
System requirements: BlackBerry Enterprise Server	13
System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager	13
System requirements: BlackBerry Enterprise Server databases	14
System requirements: BlackBerry Attachment Service	15
System requirements: BlackBerry Collaboration Service	16
System requirements: BlackBerry MDS Connection Service	16
System requirements: BlackBerry MDS Integration Service	17
System requirements: BlackBerry Monitoring Service	17
System requirements: BlackBerry Router	18
System requirements: Computers for BlackBerry Web Desktop Manager, BlackBerry Administration Service, and BlackBerry Monitoring Service users	18
System requirements: Messaging server	19
System requirements: Firewall	19
System requirements: Instant messaging server	19
Supported features and environments	20
Unsupported environments	20
Preinstallation tasks	22
Configuring a messaging environment	22
Generate the trusted application key and configuration file	22
Confirm that the trusted application key generated successfully	22
Protecting the communication between the BlackBerry Enterprise Server and the Novell GroupWise POAs	23
Import the certificate that the certification authority signed	23
Configuring connections for the BlackBerry Enterprise Server databases	24
Specifying permissions when you connect to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication	24
Configuring authentication to the BlackBerry MDS Integration Service database	25
Create a BlackBerry Configuration Database	26
Install the SNMP service for monitoring by the BlackBerry Monitoring Service	27
Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager	28
Creating a BlackBerry MDS Integration Service pool	28
Create the DNS record for a BlackBerry Administration Service instance or BlackBerry MDS Integration Service instance	29
Persistent socket connections for the BlackBerry Collaboration Service	30
Applications that are installed with the BlackBerry Enterprise Server components	30
Installing the BlackBerry Enterprise Server software	32
Prerequisites: Installing the BlackBerry Enterprise Server software	32
Install the BlackBerry Enterprise Server software	33
Specifying a name for the BlackBerry Administration Service pool during the installation process	35
Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server	35
Install a standalone BlackBerry Router	37
Install the BlackBerry Monitoring Service software	37
Installing a standby BlackBerry Enterprise Server	39
Install a standby BlackBerry Enterprise Server	39
Postinstallation tasks	42
Test the BlackBerry Enterprise Server installation	42
Install the BlackBerry database notification system	42
Best practice: Running the BlackBerry Enterprise Server	43
Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets	43
Log in to the BlackBerry Administration Service for the first time	44
There is a problem with this website's security certificate	44
Configuring a computer for monitoring	45
Configure the SNMP service for monitoring	45
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server	46
Configuring communication with distributed components	46
Connecting to a BlackBerry Attachment Service	46
Connecting to a BlackBerry Router	49
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service	51
Restrict database permissions for the BlackBerry Attachment Service	51
Configuring minimum Microsoft SQL Server permissions for the Windows account	52
Configure minimum Microsoft SQL Server permissions for the Windows account	53
Changing the BlackBerry Configuration Database	53
Adding or removing BlackBerry Enterprise Server components	54
Add or remove a BlackBerry Enterprise Server component	56
Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database	58
Removing the BlackBerry Enterprise Server software	59
Remove the BlackBerry Enterprise Server software	59
Delete registry keys	59
BlackBerry Enterprise Server registry keys	59
Removing the BlackBerry database notification system	60
Remove the BlackBerry database notification system from a BlackBerry Configuration Database	60
Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances	60
Troubleshooting the BlackBerry Enterprise Server installation process	61
Failed to write License Key to the Database	61
Previous version detected but no database available	61
The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application	62
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed	62
The BlackBerry Monitoring Service cannot monitor events	62
You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses	63
Various BlackBerry Enterprise Server components do not start	64
You cannot access the BlackBerry Administration Service	64
You cannot create a user account in the BlackBerry Administration Service	65
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer	65
The text in the license agreement is not readable	65
Glossary	67
Provide feedback	70