Blackberry PRD-07630-011 Monitoring Guide - Page 8

Monitoring Guide BlackBerry Monitoring Service Feature Description • messaging statistics, such as the number of email messages that BlackBerry devices send and receive • messaging server information, such as the hung thread count • connection information for the BlackBerry Configuration Database, BlackBerry Controller, and SRP connections user monitoring and diagnostic tests for BlackBerry devices You can use the BlackBerry Monitoring Service console to run diagnostic tests for BlackBerry devices and to identify any issues with BlackBerry devices. The BlackBerry device diagnostic tool is available for BlackBerry devices that are running BlackBerry® Device Software version 5.0 or later. thresholds notification messages reports graphs integration with a network management framework The BlackBerry Monitoring Service can monitor the following types of data: • configuration information for BlackBerry devices, such as the PIN, network type, and phone number • message statistics, such as pending and expired email messages and email messages that BlackBerry devices send and receive • BlackBerry device statistics, such as the battery level and wireless coverage You can define thresholds that you can use to monitor components and BlackBerry device users. When the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold, the BlackBerry Monitoring Service displays an alarm in the BlackBerry Monitoring Service console and sends notification messages to specific contacts. You can configure the BlackBerry Monitoring Service to send notification messages to one or more recipients by creating a contact. A contact can include one or more email addresses, PINs, IP addresses, or phone numbers that support SMS text messages. If a component goes into an alarm state, the BlackBerry Monitoring Service sends a notification message to all of the recipients in the contact. You can run default reports or create custom reports to return data about the BlackBerry Enterprise Server instances in your organization's environment. You can export reports to a .csv file, a .pdf file, or an .html file. You can use the information that you collect from the reports to analyze historical data. You can use the BlackBerry Monitoring Service console to generate a graph that shows the historical activity of a component. The BlackBerry Monitoring Service can send notifications as SNMP trap messages. This permits you to integrate the BlackBerry Monitoring Service with a network management tool that can receive SNMP trap messages. 6