Blackberry PRD-07630-011 Monitoring Guide - Page 18

Monitor hung threads for the BlackBerry Messaging Agent, Primary/Active and Standby

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Monitoring Guide Monitoring hung threads for the BlackBerry Messaging Agent Monitor hung threads for the BlackBerry Messaging Agent If the BlackBerry® Messaging Agent experiences a hung thread, the BlackBerry Messaging Agent sends an SNMP trap message to the BlackBerry Monitoring Service within 50 minutes of experiencing the hung thread. If you create a threshold to monitor hung threads for the BlackBerry Messaging Agent, the threshold goes into an alarm state when the BlackBerry Monitoring Service receives the SNMP trap message from the BlackBerry Messaging Agent. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components > Messaging Agent. 2. Click an instance. 3. On the Statistics tab, click Hung threads. 4. In the Rule section, click Add rule. 5. In the Rule section, select the Active check box. 6. Perform one of the following tasks: Task Steps Create a rule using appropriate a. In the If VALUE is drop-down list, click If change in VALUE is. conditions for the default behavior of the BlackBerry Messaging b. In the less than drop-down list, click greater than. Agent. c. In the first field from the left, type 0. d. In the second field from the left, type 10. e. In the minute drop-down list, click minute. If you changed the registry settings for the number of times that the BlackBerry Messaging Agent sends SNMP trap messages when the BlackBerry Messaging Agent experiences a hung thread, create a rule using conditions that are appropriate for the changes that you made to the registry settings. f. In the warning drop-down list, click the alarm severity for the rule. Use the drop-down lists to specify the conditions of the rule. 7. If you configured BlackBerry Messaging Agent high availability, in the Scope section, in the High Availability Scope drop-down list, click one of the following options: • To continue monitoring a BlackBerry® Enterprise Server component after a failover occurs, click Both Primary/Active and Standby. • To monitor a component of the primary BlackBerry Enterprise Server instance, click Primary/Active Only. • To monitor a component of the standby BlackBerry Enterprise Server instance, click Standby only. 8. Click Save. 9. Click Save. 16

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Monitor hung threads for the BlackBerry Messaging Agent
If the BlackBerry® Messaging Agent experiences a hung thread, the BlackBerry Messaging Agent sends an SNMP trap
message to the BlackBerry Monitoring Service within 50 minutes of experiencing the hung thread. If you create a
threshold to monitor hung threads for the BlackBerry Messaging Agent, the threshold goes into an alarm state when
the BlackBerry Monitoring Service receives the SNMP trap message from the BlackBerry Messaging Agent.
1.
In the BlackBerry Monitoring Service console, on the
Monitoring
menu, expand
BlackBerry solution topology
> BlackBerry domain > Components > Messaging Agent
.
2.
Click an instance.
3.
On the
Statistics
tab, click
Hung threads
.
4.
In the
Rule
section, click
Add rule
.
5.
In the
Rule
section, select the
Active
check box.
6.
Perform one of the following tasks:
Task
Steps
Create a rule using appropriate
conditions for the default behavior
of the BlackBerry Messaging
Agent.
a.
In the
If VALUE is
drop-down list, click
If change in VALUE is
.
b.
In the
less than
drop-down list, click
greater than
.
c.
In the first field from the left, type
0
.
d.
In the second field from the left, type
10
.
e.
In the
minute
drop-down list, click
minute
.
f.
In the
warning
drop-down list, click the alarm severity for the rule.
If you changed the registry settings
for the number of times that the
BlackBerry Messaging Agent sends
SNMP trap messages when the
BlackBerry Messaging Agent
experiences a hung thread, create
a rule using conditions that are
appropriate for the changes that
you made to the registry settings.
Use the drop-down lists to specify the conditions of the rule.
7.
If you configured BlackBerry Messaging Agent high availability, in the
Scope
section, in the
High Availability
Scope
drop-down list, click one of the following options:
•
To continue monitoring a BlackBerry® Enterprise Server component after a failover occurs, click
Both
Primary/Active and Standby
.
•
To monitor a component of the primary BlackBerry Enterprise Server instance, click
Primary/Active Only
.
•
To monitor a component of the standby BlackBerry Enterprise Server instance, click
Standby only
.
8.
Click
Save
.
9.
Click
Save
.
Monitoring Guide
Monitoring hung threads for the BlackBerry Messaging Agent
16