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Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users

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Monitoring Guide Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users Using thresholds to monitor BlackBerry 4 Enterprise Server components and BlackBerry device users Creating thresholds, rules, and alarms You can use the BlackBerry® Monitoring Service console to create a threshold that determines when a data attribute of a BlackBerry® Enterprise Server component or BlackBerry device user is in an alarm state. You can create a threshold by defining one or more rules for a threshold. When you define a rule for a threshold, you specify the activity levels of a data attribute that you want to monitor and an alarm severity to categorize the activity level. The BlackBerry Monitoring Service console displays a value that indicates the current activity level for a data attribute. For example, the BlackBerry Monitoring Service console displays the number of threads that are running for the BlackBerry Attachment Service when you view the Processing threads data attribute. After you create a threshold for a data attribute of a BlackBerry Enterprise Server component or BlackBerry device user and the activity level of the data attribute of the component or BlackBerry device user meets the conditions of a rule for the threshold, the BlackBerry Monitoring Service generates a notification message and displays an alarm in the BlackBerry Monitoring Service console. Thresholds and rules can have one of the following alarm states: • fail state of error • fail state of warning • fail state of critical • pass state • not configured For example, if you create a rule with an alarm severity of critical, any activity of the data attribute that meets the conditions of the rule causes the BlackBerry Monitoring Service to change the alarm state of the data attribute to critical. The BlackBerry Monitoring Service console contains default thresholds that you can use to monitor the connection status of the BlackBerry Enterprise Server components. The BlackBerry Monitoring Service changes the alarm state to critical for a component that is not connected. You can use the BlackBerry Monitoring Service console to change or delete default thresholds. Rule types Rule type value-based Description You can use a value-based rule to identify when a data attribute meets one of the following conditions: • the value of the data attribute is less than a value that you specify • the value of the data attribute is greater than a value that you specify 22

Section	Page
BlackBerry Enterprise Server monitoring solution	7
BlackBerry Monitoring Service	7
Web address and user roles for the BlackBerry Monitoring Service console	9
Web address for the BlackBerry Monitoring Service console	9
Roles and permissions for the BlackBerry Monitoring Service console	9
Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console	10
Overview of the BlackBerry Monitoring Service console	11
BlackBerry device dashboard	12
Turn on monitoring for a BlackBerry Enterprise Server	13
Turn on monitoring for a non-SNMP server	13
Monitoring BlackBerry Enterprise Server components	14
Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components	14
View configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components	14
Generate a graph that shows data for a BlackBerry Enterprise Server component	14
Data attributes of the BlackBerry Configuration Database	15
Monitor the BlackBerry Configuration Database	15
Data attributes of the BlackBerry Configuration Database connections	15
Monitor connections to the BlackBerry Configuration Database	16
Monitoring BlackBerry Enterprise Server components that you configured for high availability	16
Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs	17
Monitoring hung threads for the BlackBerry Messaging Agent	17
Monitor hung threads for the BlackBerry Messaging Agent	18
BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor	19
Monitoring BlackBerry devices and user activity	20
Search for a user account	20
Viewing configuration settings and activity levels of data attributes of BlackBerry device users	20
View configuration settings and activity levels of data attributes of BlackBerry device users	20
Monitor user accounts that are not initialized	21
BlackBerry device diagnostic test	21
Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console	22
Run a diagnostic test for a BlackBerry device from the BlackBerry device	22
Ping a BlackBerry device	23
Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users	24
Creating thresholds, rules, and alarms	24
Rule types	24
Create a threshold that you can use to monitor a BlackBerry Enterprise Server component	25
Create a threshold that you can use to monitor a data attribute of a BlackBerry device user	26
Changing and deleting rules	27
Changing the order that rules appear in the BlackBerry Monitoring Service console	28
Specify a threshold maintenance window	29
Alarms	30
Identifying alarms	30
Color, state, and severity of alarm icons	30
Identifying alarms and alarm severity in the alarm panel	30
Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user	31
Managing alarms in the alarm panel	31
Sort thresholds in the alarm panel	31
Suspend and resume alarms	32
Delete alarms	32
Configuring notification messages	33
Configuring how the BlackBerry Monitoring Service sends notification messages	33
Configure the BlackBerry Monitoring Service to send notification messages to email addresses through a messaging server in your organization's environment	33
Configure the BlackBerry Monitoring Service to send SMS text messages	33
Changing the email address that the BlackBerry Monitoring Service uses to send PIN messages	34
Creating contacts	34
Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts	34
Create contacts	36
Change contact information	36
Delete contacts	36
Receiving SNMP trap messages	37
Receive SNMP trap messages from BlackBerry Enterprise Server instances	37
Messages in the messages area of the BlackBerry Monitoring Service console	38
Viewing messages	38
View messages	38
Delete messages	38
Reports	39
Generating reports about BlackBerry device users and BlackBerry Enterprise Server components	39
Generate and view a default report about BlackBerry device users	39
Generate a custom report about BlackBerry device users or a BlackBerry Enterprise Server component	39
Generate a custom report using report settings that you saved	40
View generated reports	40
Delete generated reports	41
Managing servers	42
Managing server maintenance windows	42
Specify maintenance windows	42
Clear maintenance windows	42
Configuring SNMP server monitoring	43
Test configuration settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor	43
Change SNMP port numbers and community names	43
Configuring non-SNMP server monitoring	44
Change how often the BlackBerry Monitoring Service collects data from a server that it does not use SNMP to monitor	44
Change the key store password for the certificate that the BlackBerry Monitoring Service console uses	44
Import a new SSL certificate for the BlackBerry Monitoring Service	45
BlackBerry Monitoring Service log files	47
Changing how BlackBerry Monitoring Service components create log files	47
Change the maximum size of the log file for a BlackBerry Monitoring Service component	47
Change the logging level for a BlackBerry Monitoring Service component	47
Create a new log file for a BlackBerry Monitoring Service component when the current log file reaches the maximum size	48
Change the identifier for the log file of a BlackBerry Monitoring Service component	48
Prevent a BlackBerry Monitoring Service component from creating a daily log file	48
Change when a BlackBerry Monitoring Service component deletes log files	49
Change the character encoding of the log file for a BlackBerry Monitoring Service component	49
BlackBerry Threshold Analysis Tool	50
Creating thresholds using the BlackBerry Threshold Analysis Tool	50
Data attributes that the BlackBerry Threshold Analysis Tool creates thresholds for	50
Configuring the BlackBerry Threshold Analysis Tool	53
Sample: BlackBerry Threshold Analysis Tool configuration file	53
Running the BlackBerry Threshold Analysis Tool	56
Run the BlackBerry Threshold Analysis Tool	56
Parameters for running the BlackBerry Threshold Analysis Tool	57
Best practice: Preventing the BlackBerry Threshold Analysis Tool from overwriting rules that you customized	58
Using SNMP to monitor BlackBerry Enterprise Server components and BlackBerry device users	59
SNMP components that you can use to monitor BlackBerry Enterprise Server components and BlackBerry device users	59
SNMP operations that the BlackBerry Enterprise Server supports	59
MIBs for the BlackBerry Enterprise Server	60
Configuring SNMP monitoring	60
System requirements: SNMP monitoring software and settings for the SNMP service	60
Verifying the SNMP agent settings in the Registry Editor	61
Compile the MIB for a BlackBerry Enterprise Server and configure the SNMP management tool to receive SNMP data	61
Configuring SNMP traps	62
Configure the SNMP trap service	62
Error binding to Trap Port (162), it may already be in use	62
Troubleshooting	63
Troubleshooting: BlackBerry Monitoring Service connections	63
A user cannot log in to the BlackBerry Monitoring Service	63
Glossary	64
Provide feedback	66

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Using thresholds to monitor BlackBerry

Enterprise Server components and BlackBerry

device users

Creating thresholds, rules, and alarms

You can use the BlackBerry® Monitoring Service console to create a threshold that determines when a data attribute

of a BlackBerry® Enterprise Server component or BlackBerry device user is in an alarm state. You can create a threshold

by defining one or more rules for a threshold. When you define a rule for a threshold, you specify the activity levels

of a data attribute that you want to monitor and an alarm severity to categorize the activity level. The BlackBerry

Monitoring Service console displays a value that indicates the current activity level for a data attribute. For example,

the BlackBerry Monitoring Service console displays the number of threads that are running for the BlackBerry

Attachment Service when you view the Processing threads data attribute.

After you create a threshold for a data attribute of a BlackBerry Enterprise Server component or BlackBerry device

user and the activity level of the data attribute of the component or BlackBerry device user meets the conditions of

a rule for the threshold, the BlackBerry Monitoring Service generates a notification message and displays an alarm

in the BlackBerry Monitoring Service console.

Thresholds and rules can have one of the following alarm states:

•

fail state of error

•

fail state of warning

•

fail state of critical

•

pass state

•

not configured

For example, if you create a rule with an alarm severity of critical, any activity of the data attribute that meets the

conditions of the rule causes the BlackBerry Monitoring Service to change the alarm state of the data attribute to

critical.

The BlackBerry Monitoring Service console contains default thresholds that you can use to monitor the connection

status of the BlackBerry Enterprise Server components. The BlackBerry Monitoring Service changes the alarm state

to critical for a component that is not connected. You can use the BlackBerry Monitoring Service console to change

or delete default thresholds.

Rule types

Rule type

Description

value-based

You can use a value-based rule to identify when a data attribute meets one

of the following conditions:

•

the value of the data attribute is less than a value that you specify

•

the value of the data attribute is greater than a value that you specify

Monitoring Guide

Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users