Blackberry PRD-07630-011 Monitoring Guide - Page 4

Ping a BlackBerry device...21 4 Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users 22 Creating thresholds, rules, and alarms...22 Rule types...22 Create a threshold that you can use to monitor a BlackBerry Enterprise Server component 23 Create a threshold that you can use to monitor a data attribute of a BlackBerry device user 24 Changing and deleting rules...25 Changing the order that rules appear in the BlackBerry Monitoring Service console 26 Specify a threshold maintenance window 27 5 Alarms...28 Identifying alarms...28 Color, state, and severity of alarm icons 28 Identifying alarms and alarm severity in the alarm panel 28 Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user 29 Managing alarms in the alarm panel...29 Sort thresholds in the alarm panel...29 Suspend and resume alarms...30 Delete alarms...30 6 Configuring notification messages...31 Configuring how the BlackBerry Monitoring Service sends notification messages 31 Configure the BlackBerry Monitoring Service to send notification messages to email addresses through a messaging server in your organization's environment 31 Configure the BlackBerry Monitoring Service to send SMS text messages 31 Changing the email address that the BlackBerry Monitoring Service uses to send PIN messages........... 32 Creating contacts...32 Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts.......... 32 Create contacts...34 Change contact information...34 Delete contacts...34 Receiving SNMP trap messages...35 Receive SNMP trap messages from BlackBerry Enterprise Server instances 35 7 Messages in the messages area of the BlackBerry Monitoring Service console 36 Viewing messages...36 View messages...36 Delete messages...36