Blackberry PRD-07630-011 Monitoring Guide - Page 39
Reports, Generating reports about BlackBerry device users and BlackBerry Enterprise Server components
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Monitoring Guide Reports Reports 8 Generating reports about BlackBerry device users and BlackBerry Enterprise Server components You can use the BlackBerry® Monitoring Service console to view a summary of the activity of BlackBerry device users or BlackBerry® Enterprise Server components and generate default reports and custom reports. Default reports contain data about BlackBerry device users only and you cannot customize default reports. Custom reports contain data about BlackBerry Enterprise Server components or BlackBerry device users, and you can specify the data that the custom reports include. Default reports and custom reports include current data only; you cannot generate a report for a specific period of time or previous date. After you log out of the BlackBerry Monitoring Service console, the BlackBerry Monitoring Service does not save reports that you generated. You can save the settings that you specified for a custom report and generate a new report using the same settings the next time that you log in to the BlackBerry Monitoring Service console. Each time you generate a custom report using saved settings, the report contains current data. Generate and view a default report about BlackBerry device users You can generate default reports to view data about all of the BlackBerry® device users in your organization's BlackBerry Domain. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Reporting. 2. Click Create quick report. 3. In the Report format section, select one of the following report formats: • HTML • PDF • CSV 4. In the Quick report title section, click one of the following report types: • All users • All users by last contact • All users by server • All uninitialized users 5. Click View report requests. 6. In the Title column, click the report. Generate a custom report about BlackBerry device users or a BlackBerry Enterprise Server component 1. In the BlackBerry® Monitoring Service console, on the Monitoring menu, expand Reporting. 2. Click Create custom report. 37