Blackberry PRD-07630-011 Monitoring Guide - Page 31

Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user

Get Blackberry PRD-07630-011 - Enterprise Server - PC PDF manuals and user guides View all Blackberry PRD-07630-011 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 31 highlights

Monitoring Guide Managing alarms in the alarm panel Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user To determine if the thresholds that you created are in a pass state or fail state, you can check the color of the alarm icons in the BlackBerry® solution topology and users area in the monitoring menu of the BlackBerry Monitoring Service console. In the BlackBerry solution topology, you can view alarm icons for the BlackBerry Domain, BlackBerry® Enterprise Server instances, and BlackBerry Enterprise Server components. The alarm icons are located beside the names of the tabs in the BlackBerry Monitoring Service console. The alarm icon that is located beside the name of a tab is the same color as the alarm with the highest severity for a threshold of a data attribute that appears on the tab. 1. Perform one of the following tasks: Task Steps Check for alarms for a component a. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. b. Expand a component. Check for alarms for a BlackBerry device user c. Click an instance of the component. a. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Users. b. Click Monitor Users. c. Search for a user account. d. Click the display name for the user account. 2. On the appropriate tab, check the pass state or fail state of the thresholds for the data attributes of the BlackBerry Enterprise Server components or BlackBerry device users. Managing alarms in the alarm panel Sort thresholds in the alarm panel You can sort thresholds in the alarm panel of the BlackBerry® Monitoring Service console using the following information: • date and time that the thresholds went into an alarm state • alarm severity of the thresholds • computers that host the BlackBerry® Enterprise Server components that have thresholds in an alarm state 29

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
Check for alarms for a BlackBerry Enterprise Server component or
BlackBerry device user
To determine if the thresholds that you created are in a pass state or fail state, you can check the color of the alarm
icons in the BlackBerry® solution topology and users area in the monitoring menu of the BlackBerry Monitoring
Service console. In the BlackBerry solution topology, you can view alarm icons for the BlackBerry Domain, BlackBerry®
Enterprise Server instances, and BlackBerry Enterprise Server components.
The alarm icons are located beside the names of the tabs in the BlackBerry Monitoring Service console. The alarm
icon that is located beside the name of a tab is the same color as the alarm with the highest severity for a threshold
of a data attribute that appears on the tab.
1.
Perform one of the following tasks:
Task
Steps
Check for alarms for a component
a.
In the BlackBerry Monitoring Service console, on the
Monitoring
menu, expand
BlackBerry solution topology > BlackBerry domain
> Components
.
b.
Expand a component.
c.
Click an instance of the component.
Check for alarms for a BlackBerry
device user
a.
In the BlackBerry Monitoring Service console, on the
Monitoring
menu, expand
Users
.
b.
Click
Monitor Users
.
c.
Search for a user account.
d.
Click the display name for the user account.
2.
On the appropriate tab, check the pass state or fail state of the thresholds for the data attributes of the BlackBerry
Enterprise Server components or BlackBerry device users.
Managing alarms in the alarm panel
Sort thresholds in the alarm panel
You can sort thresholds in the alarm panel of the BlackBerry® Monitoring Service console using the following
information:
•
date and time that the thresholds went into an alarm state
•
alarm severity of the thresholds
•
computers that host the BlackBerry® Enterprise Server components that have thresholds in an alarm state
Monitoring Guide
Managing alarms in the alarm panel
29