Blackberry PRD-07630-011 Monitoring Guide - Page 35

BlackBerry Domain, Add an IP address so that you can send SNMP trap messages to computers that are

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Monitoring Guide Creating contacts Add an IP address so that you can send SNMP trap messages to computers that are not in your organization's environment You can configure the BlackBerry® Monitoring Service and your organization's firewalls so that the BlackBerry Monitoring Service can send notification messages as SNMP trap messages to computers that are not in your organization's environment. In the BlackBerry Monitoring Service console, you must configure the computers to receive SNMP trap messages, and you must specify the IP address, SNMP port number, and SNMP community name of the computers. By default, if you do not provide the BlackBerry Monitoring Service console with this information, the BlackBerry Monitoring Service uses port 162 and the community name "public" when it sends SNMP trap messages to the computer. 1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications. 2. Click Manage addresses. 3. Click Create new email or trap IP address. 4. In the Type drop-down list, click Trap. 5. In the Address field, type the IP address. 6. To specify the SNMP port number and SNMP community name of the computer, in the Address field, after the IP address, type the SNMP port number and SNMP community name using the following format: ::. 7. Click Save. Add contact information for a BlackBerry device user in your organization's BlackBerry Domain You can add the email address, PIN, or phone number of BlackBerry® device users that are part of your organization's BlackBerry Domain to the list of addresses in the BlackBerry Monitoring Service console that you use to create contacts. 1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications. 2. Click Manage addresses. 3. Click Search BlackBerry enabled users for email, PIN or SMS address. 4. Perform one of the following actions: • To search for all user accounts, click Search. • To search for a specific user account, specify search criteria. Click Search. 5. Click the display name for the user account. 6. Perform any of the following actions: • To add the email address of the user account, click Add email address to the address list. • To add the PIN of the user account, click Add PIN address to the address list. • To add the phone number of the user account, click Add SMS address to the address list. 33

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Add an IP address so that you can send SNMP trap messages to computers that are
not in your organization's environment
You can configure the BlackBerry® Monitoring Service and your organization's firewalls so that the BlackBerry
Monitoring Service can send notification messages as SNMP trap messages to computers that are not in your
organization's environment. In the BlackBerry Monitoring Service console, you must configure the computers to
receive SNMP trap messages, and you must specify the IP address, SNMP port number, and SNMP community name
of the computers. By default, if you do not provide the BlackBerry Monitoring Service console with this information,
the BlackBerry Monitoring Service uses port 162 and the community name "public" when it sends SNMP trap
messages to the computer.
1.
In the BlackBerry Monitoring Service console, on the
Configuration
menu, expand
Notifications
.
2.
Click
Manage addresses
.
3.
Click
Create new email or trap IP address
.
4.
In the
Type
drop-down list, click
Trap
.
5.
In the
Address
field, type the IP address.
6.
To specify the SNMP port number and SNMP community name of the computer, in the
Address
field, after the
IP address, type the SNMP port number and SNMP community name using the following format:
<ip_address>
:
<port_number>
:
<community>
.
7.
Click
Save
.
Add contact information for a BlackBerry device user in your organization's
BlackBerry Domain
You can add the email address, PIN, or phone number of BlackBerry® device users that are part of your organization's
BlackBerry Domain to the list of addresses in the BlackBerry Monitoring Service console that you use to create
contacts.
1.
In the BlackBerry Monitoring Service console, on the
Configuration
menu, expand
Notifications
.
2.
Click
Manage addresses
.
3.
Click
Search BlackBerry enabled users for email, PIN or SMS address
.
4.
Perform one of the following actions:
•
To search for all user accounts, click
Search
.
•
To search for a specific user account, specify search criteria. Click
Search
.
5.
Click the display name for the user account.
6.
Perform any of the following actions:
•
To add the email address of the user account, click
Add email address to the address list
.
•
To add the PIN of the user account, click
Add PIN address to the address list
.
•
To add the phone number of the user account, click
Add SMS address to the address list
.
Monitoring Guide
Creating contacts
33