Blackberry PRD-07630-011 Monitoring Guide - Page 7
BlackBerry Enterprise Server monitoring solution, BlackBerry Monitoring Service
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Monitoring Guide BlackBerry Enterprise Server monitoring solution BlackBerry Enterprise Server monitoring 1 solution BlackBerry Monitoring Service You can use the BlackBerry® Monitoring Service to monitor and troubleshoot issues with a BlackBerry® Enterprise Server in your organization's environment and to monitor the activity of the BlackBerry device users that are associated with a BlackBerry Enterprise Server. The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component and retrieves SNMP data that it stores in a database and displays in the BlackBerry Monitoring Service console. Feature web-based administration console Description You can use the BlackBerry Monitoring Service console to monitor a BlackBerry Enterprise Server in your organization's environment by creating thresholds that monitor the activity of BlackBerry Enterprise Server components. You can configure the BlackBerry Monitoring Service to send notification messages to contacts when a component's activity exceeds levels that you specify as acceptable. BlackBerry device dashboard The BlackBerry Monitoring Service console provides configuration settings and statistics that you can use to review BlackBerry Enterprise Server activity. You can use the BlackBerry device dashboard to access the BlackBerry Monitoring Service from BlackBerry devices. You can view alarms, messages, and the monitoring status of BlackBerry Enterprise Server instances and BlackBerry Enterprise Server components. monitoring of BlackBerry Enterprise Server components The BlackBerry device dashboard is available for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. The BlackBerry Monitoring Service can provide the following types of data: • configuration settings, such as the component name, component version, and computer name • statistics such as CPU usage, memory usage, number of requests to process, and number of processing threads • BlackBerry® Client Access License information, such as the number of used and available licenses • high availability information, such as the status of components that are configured for high availability • policy information, such as the service books and IT policies that the BlackBerry Enterprise Server sends to BlackBerry devices 5