Blackberry PRD-07630-011 Monitoring Guide

Blackberry PRD-07630-011 - Enterprise Server - PC Manual

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  • Blackberry PRD-07630-011 | Monitoring Guide - Page 1
    BlackBerry Enterprise Server Version: 5.0 | Service Pack: 3 Monitoring Guide
  • Blackberry PRD-07630-011 | Monitoring Guide - Page 2
    Published: 2011-03-07 SWD-1398426-0307061008-001
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    7 Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console...8 Overview of the BlackBerry Monitoring Service console 9 BlackBerry device dashboard...10 Turn on monitoring for a BlackBerry Enterprise Server 11 Turn on monitoring for a non-SNMP
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    alarms...30 Delete alarms...30 6 Configuring notification messages...31 Configuring how the BlackBerry Monitoring Service sends notification messages 31 Configure the BlackBerry Monitoring Service to send notification messages to email addresses through a messaging server in your organization
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    ...41 Test configuration settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor.. 41 Change SNMP port numbers and community names 41 Configuring non-SNMP server monitoring...42 Change how often the BlackBerry Monitoring Service collects data from a server that it does not
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    SNMP traps...60 Configure the SNMP trap service...60 Error binding to Trap Port (162), it may already be in use 60 13 Troubleshooting...61 Troubleshooting: BlackBerry Monitoring Service connections 61 A user cannot log in to the BlackBerry Monitoring Service 61 14 Glossary...62 15 Provide
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    Monitoring Guide BlackBerry Enterprise Server monitoring solution BlackBerry Enterprise Server monitoring 1 solution BlackBerry Monitoring Service You can use the BlackBerry® Monitoring Service to monitor and troubleshoot issues with a BlackBerry® Enterprise Server in your organization's
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    . A contact can include one or more email addresses, PINs, IP addresses, or phone numbers that support SMS text messages. If a component goes into an alarm state, the BlackBerry Monitoring Service sends a notification message to all of the recipients in the contact. You can run default reports or
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    Monitoring Guide Web address and user roles for the BlackBerry Monitoring Service console Feature Description The BlackBerry Monitoring Service sends an SNMP trap message when the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold
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    Guide Web address and user roles for the BlackBerry Monitoring Service console Role Security Administrator Enterprise Administrator Monitoring System Administrator Monitoring View Administrator Permission performs all actions in the BlackBerry Administration Service console and BlackBerry
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    user accounts, the search does not return any results. For more information, see the BlackBerry Enterprise Server Administration Guide. Overview of the BlackBerry Monitoring Service console The BlackBerry® Monitoring Service console is a web-based administration tool that you can use to monitor
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    Monitoring Guide Overview of the BlackBerry Monitoring Service console Pane Description You can use the view pane to perform the following actions: • turn on the BlackBerry Monitoring Service for a BlackBerry Enterprise Server • define thresholds that you can use to monitor the following
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    in your organization's environment, make sure that you have the SNMP port number and community name of the computer that hosts the BlackBerry Enterprise Server. 1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Servers. 2. Click Manage servers. 3. In the list of
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    Monitoring Guide Monitoring BlackBerry Enterprise Server components Monitoring BlackBerry Enterprise Server 2 components Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components The BlackBerry® Monitoring Service console shows
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    Monitoring Guide Data attributes of the BlackBerry Configuration Database Data attributes of the BlackBerry Configuration Database You can use the BlackBerry® Monitoring Service to monitor the data attributes of the BlackBerry Configuration Database. The following table shows the data attributes
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    cannot view the data attributes of the BlackBerry Configuration Database in the BlackBerry® Monitoring Service console. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. 2. Expand a component. 3. Click an
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    Monitoring Guide Monitoring hung threads for the BlackBerry Messaging Agent Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs If a BlackBerry® Enterprise Server component fails over to a standby BlackBerry Enterprise Server
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    Monitoring Guide Monitoring hung threads for the BlackBerry Messaging Agent Monitor hung threads for the BlackBerry Messaging Agent If the BlackBerry® Messaging Agent experiences a hung thread, the BlackBerry Messaging Agent sends an SNMP trap message to the BlackBerry Monitoring Service within 50
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    Monitoring Guide BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor BlackBerry® Enterprise Server components send SNMP data to the BlackBerry Monitoring Service.
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    Guide Monitoring BlackBerry devices and user activity Monitoring BlackBerry devices and user 3 activity Search for a user account Before you begin: Turn on monitoring for the BlackBerry in the search results. 1. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand Users
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    Guide Monitor user accounts that are not initialized Monitor user accounts that are not initialized You can use the BlackBerry Monitoring Service to monitor user accounts that are not initialized. If a user account is not initialized, the user account is not functioning and the BlackBerry
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    Guide BlackBerry device diagnostic test Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console Because the BlackBerry® Synchronization Service of the BlackBerry® Device Software. 1. On the BlackBerry device, in the device options, click Mobile Network. 2.
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    Monitoring Guide Ping a BlackBerry device Ping a BlackBerry device You can ping a BlackBerry® device to determine if you can exchange email messages with the BlackBerry device, and to determine the response time of the BlackBerry device in seconds. 1. In the BlackBerry Monitoring Service console,
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    Guide Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users Using thresholds to monitor BlackBerry 4 Enterprise Server components and BlackBerry device users Creating thresholds, rules, and alarms You can use the BlackBerry® Monitoring Service
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    Monitoring Guide Creating thresholds, rules, and alarms Rule type time-based Description • can use to monitor a BlackBerry Enterprise Server component 1. In the BlackBerry® Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. 2.
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    Guide Creating thresholds, rules, and alarms Create a threshold that you can use to monitor a data attribute of a BlackBerry device user You can create a threshold that you can use to monitor a data attribute of a BlackBerry to the BlackBerry device. 1. In the BlackBerry Monitoring Service console,
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    tasks: Task Steps Locate a rule for a data attribute of a. a BlackBerry® Enterprise Server component. In the BlackBerry Monitoring Service console, on the Monitoring menu, expand BlackBerry solution topology > BlackBerry domain > Components. b. Expand a component. c. Locate a rule for a data
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    Guide Creating thresholds, rules, and alarms Task Steps Locate a rule for a data attribute of a. In the BlackBerry Monitoring Service console, on the Monitoring a BlackBerry , you can reorder the rules manually so that the BlackBerry Monitoring Service processes the rule with the alarm severity
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    Monitoring Guide Creating thresholds, rules, and alarms 3. In the Rule section, in the for a recurring period of time. If you also specify a server maintenance window, the BlackBerry® Monitoring Service does not monitor the threshold for the entire time that the two maintenance windows occur.
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    Guide Alarms Alarms 5 Identifying alarms If the thresholds that you created for data attributes of the BlackBerry® Enterprise Server components or BlackBerry device users are in a pass state or fail state, the BlackBerry® Monitoring Service if you change the order of the rules manually. 28
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    Managing alarms in the alarm panel Sort thresholds in the alarm panel You can sort thresholds in the alarm panel of the BlackBerry® Monitoring Service console using the following information: • date and time that the thresholds went into an alarm state • alarm severity of the thresholds • computers
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    Guide Managing alarms in the alarm panel • BlackBerry Enterprise Server components and data attributes of the BlackBerry Enterprise Server components that have a threshold that is in an alarm state or BlackBerry device users and data attributes of the BlackBerry BlackBerry® Monitoring Service
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    notification messages as SMS text messages from the BlackBerry® Monitoring Service to contacts, you must connect a wireless modem that supports the AT command set to the computer that hosts the BlackBerry Monitoring Service. The BlackBerry Monitoring Service is designed to detect a modem after you
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    Administration Service, see the BlackBerry Enterprise Server Administration Guide. Creating contacts You can create contacts and configure the BlackBerry® Monitoring Service to send notification messages to one or more intended recipients using email addresses, PINs, phone numbers that support SMS
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    specify the IP address, SNMP port number, and SNMP community name of the computers. By default, if you do not provide the BlackBerry Monitoring Service console with this information, the BlackBerry Monitoring Service uses port 162 and the community name "public" when it sends SNMP trap messages to
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    Monitoring Guide Creating contacts Create contacts Before you begin: Add email addresses, PINs, phone numbers that support SMS text messages, and IP addresses for SNMP trap messages to the BlackBerry® Monitoring Service console so that you can create a list of addresses that you can use to create
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    addresses for incoming SNMP trap messages. By default, if you do not provide an SNMP port number or SNMP community name, the BlackBerry Monitoring Service uses port 162 and the community name "public" to receive SNMP trap messages. Do not install a third-party SNMP trap viewer on the computer that
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    Guide Messages in the messages area of the BlackBerry Monitoring Service console Messages in the messages area of the 7 BlackBerry Monitoring Service console Viewing messages The BlackBerry® Monitoring Service creates a message in the messages area of the BlackBerry Monitoring Service
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    Monitoring Guide Reports Reports 8 Generating reports about BlackBerry device users and BlackBerry Enterprise Server components You can use the BlackBerry® Monitoring Service console to view a summary of the activity of BlackBerry device users or BlackBerry® Enterprise Server components and
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    Guide Generating reports about BlackBerry device users and BlackBerry Enterprise Server components 3. In the Select report type drop-down list, perform one of the following actions: • Click User. • Click a BlackBerry of records that the BlackBerry Monitoring Service returns in the custom report
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    Monitoring Guide Generating reports about BlackBerry device users and BlackBerry Enterprise Server components Delete generated reports 1. In the BlackBerry® Monitoring Service console, on the Monitoring menu, expand Reporting. 2. Click View generated reports. 3. Click the trash can icon beside the
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    Guide Managing servers Managing servers 9 Managing server maintenance windows You can specify server maintenance windows for computers that host BlackBerry because the computer is not in use and the BlackBerry® Monitoring Service is not required to be monitoring the computer during this
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    Monitoring Guide Configuring SNMP server monitoring 3. Click the wrench community name of a computer that hosts a BlackBerry® Enterprise Server component, you can change the SNMP settings for the server in the BlackBerry Monitoring Service console to make sure that the BlackBerry Monitoring Service
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    Monitoring Guide Configuring non-SNMP server monitoring Configuring non-SNMP server monitoring You can configure settings for servers that the BlackBerry® Monitoring Service does not use SNMP to monitor. Change how often the BlackBerry Monitoring Service collects data from a server that it does
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    server01.test.rim.com Import a new SSL certificate for the BlackBerry Monitoring Service When you install the BlackBerry® Monitoring Service, the setup application generates an SSL certificate to make sure that all communication on the HTTPS connection is secure. After the installation process
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    Monitoring Guide Import a new SSL certificate for the BlackBerry Monitoring Service 5. Use the Java keytool to generate a certificate signing request by typing keytool - > -keystore ":\Program Files\Research In Motion \BlackBerry Enterprise Server\Monitoring Service\bin\web.keystore". 44
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    • To write daily activities to the log files, click 3. • To write additional information to the log files that can help you troubleshoot issues with a BlackBerry Monitoring Service component, click 4. 4. Click OK. 5. In the Windows® Services, restart the BlackBerry Monitoring Service services. 45
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    Monitoring Guide Changing how BlackBerry Monitoring Service components create log files Create a new log file for a BlackBerry Monitoring Service component when the current log file reaches the maximum size If you turn on log auto-roll for a BlackBerry® Monitoring Service component, the BlackBerry
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    Windows® Services, restart the BlackBerry Monitoring Service services. Change the character encoding of the log file for a BlackBerry Monitoring Service component You can change the character encoding of the log files for a BlackBerry® Monitoring Service component so that the encoding supports the
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    . To create thresholds that are appropriate for the activity levels of a component, the tool uses historical data that is stored in the BlackBerry Monitoring Service database to determine whether the activity level of a component is normal. You must wait a minimum of four weeks after you install and
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    Monitoring Guide Data attributes that the BlackBerry Threshold Analysis Tool creates thresholds for Locations and names of data attributes in the BlackBerry Monitoring Service console Names of data attributes that the BlackBerry Threshold Analysis Tool displays in the command prompt window and
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    Monitoring Guide Data attributes that the BlackBerry Threshold Analysis Tool creates thresholds for Locations and names of data attributes in the BlackBerry Monitoring Service console Names of data attributes that the BlackBerry Threshold Analysis Tool displays in the command prompt window and
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    Monitoring Guide Configuring the BlackBerry Threshold Analysis Tool Locations and names of data attributes in the BlackBerry Monitoring Service console Names of data attributes that the BlackBerry Threshold Analysis Tool displays in the command prompt window and log file Synchronization Service
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    to 5.0% 52 Configuring the BlackBerry Threshold Analysis Tool Description This parameter specifies whether the tool activates the rules it creates. To activate the rules, specify true. The tool adds "Proposed rule" to the notes section for the rule in the BlackBerry Monitoring Service console. If
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    Monitoring Guide Parameter error trigger Permitted values 0.0% to 5.0% warning trigger 0.0% to 5.0% number of data 1000 to 50,000 points used to generate rule Configuring the BlackBerry Threshold Analysis Tool Description This parameter specifies the percentage of data attribute activity that
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    the .exe file of the tool and by typing parameters in a command prompt window. The .exe file of the tool is installed during the BlackBerry Monitoring Service installation process. If you run the tool, you must type a parameter that specifies whether the tool adds the rules that it creates for the
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    Monitoring Guide Running the BlackBerry Threshold Analysis Tool Parameters for running the BlackBerry Threshold Analysis Tool You can type parameters in the command-prompt window to specify instructions for the BlackBerry® Threshold Analysis Tool tool to use when it creates rules for monitoring
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    for a threshold, it adds notes to the notes section of the rule in the BlackBerry Monitoring Service console. To prevent the tool from overwriting a rule that you changed, in the BlackBerry Monitoring Service console, in the notes section for a rule, delete "Proposed rule." When you delete "Proposed
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    SNMP management tool to verify that the value applies to your organization's environment. SNMP operations that the BlackBerry Enterprise Server supports The BlackBerry® Enterprise Server supports specific SNMP operations. You can use SNMP operations to retrieve data from an SNMP agent on a computer
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    that hosts the BlackBerry Enterprise Server or on a separate computer • MIB compiler on the computer that you installed the SNMP management tool on if a MIB compiler is not included with the SNMP management tool SNMP service in the Windows® Services: • valid SNMP community name • minimum permission
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    instructions about compiling a MIB. 2. Use the MIB compiler that you installed with the third-party SNMP management tool to compile the MIB. The default location of the BLACKBERRYSERVERMIB-SMIV2.mib file is :\Program Files\Research In Motion \BlackBerry Enterprise Server\Monitoring Service
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    on the computer that hosts the BlackBerry Enterprise Server and that SNMP service is running. On the computer that hosts the BlackBerry Enterprise Server, in the Windows® Services, change the following settings for the SNMP service: • For SNMP traps, specify the community name. • For SNMP trap
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    Monitoring Guide Troubleshooting Troubleshooting 13 Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in to the BlackBerry Monitoring Service Possible cause If your organization's environment includes a firewall located between the BlackBerry® Administration Service
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    number identifies the specific computer or mobile device on the network. JNDI Java® Naming and Directory Interface messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information. MIB
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    Monitoring Guide Simple Network Management Protocol SRP Server Routing Protocol SSL Secure Sockets Layer TLS Transport Layer Security UCS Universal Content Stream UTF UCS Transformation Format Glossary 63
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    Monitoring Guide Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback. Provide feedback 15 64
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    Monitoring Guide Legal notice Legal notice 16 ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or
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    to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements
  • Blackberry PRD-07630-011 | Monitoring Guide - Page 69
    Monitoring Guide Legal notice The terms of use of any RIM product or service are set out in a separate license or WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Research In Motion Limited 295 Phillip Street Waterloo, ON
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BlackBerry Enterprise Server
Version: 5.0 | Service Pack: 3
Monitoring Guide