Blackberry PRD-10459-016 Administration Guide - Page 77

Administration Guide Adding a user account to the BlackBerry Enterprise Server Option Activate the user account without using an activation password. Related topics Assigning BlackBerry devices to users, 79 Managing user accounts, 244 Step Click Create a user without activation password. Create a user account that is not in the contact list in the BlackBerry Configuration Database You can create a user account for a user even if the BlackBerry® Mail Store Service did not yet synchronize the contact information for the user account to the BlackBerry Configuration Database. If the BlackBerry Mail Store Service did not synchronize the contact information and you create a user account, the BlackBerry Administration Service does not display the user account in the search results. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Create a user. 3. Search for a user account. 4. Click Add user from company directory. 5. In the Email address field, type the email address, in SMTP format, of the user account that you want to add. 6. Click Find user in company directory. 7. Click Save user to available user list and Create BlackBerry Enabled User. 8. If you installed multiple BlackBerry® Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to. 9. Click Continue. 10. Type and confirm an activation password. The password must not contain special characters. Specific BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters. 11. In the Password expiration field, type the amount of time, in hours, that can elapse before the activation password expires. 12. Click Create user. Export a list of user accounts You can export a list of user accounts from a BlackBerry® Enterprise Server to a .csv file. The .csv file contains information about the user accounts, such as the user ID, display name, PIN and email address. You can import the list of user accounts to another BlackBerry Enterprise Server. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for one or more user accounts. 75