Blackberry PRD-10459-016 Administration Guide - Page 362
Change how the BlackBerry Controller restarts a BlackBerry Enterprise, Server service, Steps
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Administration Guide How the BlackBerry Controller monitors the BlackBerry Enterprise Server components Task Steps e. Create a DWORD value that is named RestartAgentOnHungBlackoutTo. f. Double-click the new DWORD value. g. In the Base section, select the Decimal option. h. In the Value data field, type the highest value of the time range. For example, if you configure the RestartAgentOnHungBlackoutFrom value to eight and the RestartAgentOnHungBlackoutTo value to 17, the BlackBerry Controller does not restart the BlackBerry Messaging Agent between 8:00 AM and 5:00 PM if it detects a nonresponsive thread. Change the maximum number of user.dmp files that each BlackBerry Enterprise Server creates daily before the BlackBerry Controller restarts the BlackBerry Messaging Agent. Change the number of ten-minute intervals that the BlackBerry Controller waits for a successful health check before it restarts the BlackBerry Messaging Agent. To turn off the time range, in the RestartAgentOnHungBlackoutFrom and RestartAgentOnHungBlackoutTo value fields, type 0. a. Create a DWORD value that is named MaxUserDumpPerDay. b. Double-click the new DWORD value. c. In the Value data field, type a value. The default value is 3. To turn off the daily creation of user.dmp files, change the MaxUserDumpPerDay value field to 0. a. Create a DWORD value that is named MissedHeartbeatThreshold. b. Double-click the new DWORD value. c. In the Value data field, type a value. The default value is 2. Prevent the BlackBerry Messaging Agent from restarting if the BlackBerry Controller does not receive health checks from it. If you configure the MissedHeartbeatThreshold value to be three, the BlackBerry Controller waits for 30 minutes before it restarts the BlackBerry Messaging Agent. a. Create a DWORD value that is named MissedHeartbeatThreshold. b. Double-click the new DWORD value. c. In the Value data field, type 0. 5. Click OK. Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service By default, the BlackBerry® Controller restarts a BlackBerry® Enterprise Server service if it stops responding. 1. On the computer that hosts the BlackBerry Enterprise Server component that you want to change, open the Registry Editor. 360
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