Blackberry PRD-10459-016 Administration Guide - Page 73
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages
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Administration Guide Configuring support for Unicode languages Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages By default, when the BlackBerry® Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8 character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages that devices send (for example, if email applications cannot display attachment file names or contact lists correctly), you can configure the BlackBerry Enterprise Server to select another character encoding to use to process Unicode messages. Before you begin: Configure support for Unicode languages. 1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run. 2. Type regedit. 3. Click OK. 4. Perform one of the following actions: • If you are running a 32-bit version of Windows®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents. • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node \Research In Motion\BlackBerry Enterprise Server\Agents. 5. Create a DWORD value that is named AutoSelectOutgoingEncoding. 6. Double-click the new DWORD value. 7. In the Value data field, perform one of the following actions: • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages, type 1. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes plain-text messages in UTF-8. • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes email messages that use RTF or HTML in UTF-8. • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in UTF-8. 8. In the Windows Services, restart the BlackBerry Dispatcher. Related topics Restarting BlackBerry Enterprise Server components, 330 71
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