Blackberry PRD-10459-016 Administration Guide - Page 350
Con Hosted BlackBerry services when your organization’s customers have full control of their subtree in Microsoft Active Directory, Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data
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Administration Guide Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data Configure Hosted BlackBerry services when your organization's customers have full control of their subtree in Microsoft Active Directory You can configure the BlackBerry® Enterprise Server to search for contact information or calendar availability within subtrees in a Microsoft® Active Directory® that you configured for multi-tenancy. When you configure the BlackBerry Enterprise Server to search within subtrees, the BlackBerry Enterprise Server searches the Microsoft Active Directory using the organizational unit information that is included in the distinguished name of the BlackBerry device users. Before you begin: • Configure the BlackBerry Enterprise Server to retrieve email addresses using LDAP. • Verify that the BlackBerry Enterprise Server version is version 5.0 SP2 or later. 1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run. 2. Type regedit. Click OK. 3. Perform one of the following actions: • If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software \WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents. 4. Create a DWORD value named LDAPUseScopedSearch. 5. Change the value to 1. 6. In the Windows Services, restart the BlackBerry Controller. Related topics Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data, 348 Restarting BlackBerry Enterprise Server components, 330 Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data By default, when BlackBerry® device users search for recipients' email addresses or organizer data, the BlackBerry® Enterprise Server uses MAPI to connect to the Microsoft® Exchange Server and retrieve the email addresses or organizer data that is stored in Microsoft® Active Directory®. You can configure the BlackBerry Enterprise Server to use LDAP to connect to Microsoft Active Directory directly to retrieve email addresses, organizer data, or both. When you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data, you help reduce the MAPI connections that the BlackBerry Enterprise Server requires which helps improve the performance of the BlackBerry Enterprise Server and Microsoft Exchange Server. In a Microsoft® Exchange 2010 environment, if you configure the BlackBerry Enterprise Server to use LDAP, you cannot migrate users to different forests. If you configure Hosted BlackBerry® services, you must configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses. 348
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