Blackberry PRD-10459-016 Administration Guide - Page 361
Steps, MaxAgentRestartPerDay, Value data, WaitToRestartAgentOnHung, RestartAgentOnHungBlackoutFrom
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Administration Guide How the BlackBerry Controller monitors the BlackBerry Enterprise Server components Task Change the maximum number of times that the BlackBerry Messaging Agent restarts daily. Change the maximum number of missed health checks that can occur before the BlackBerry Messaging Agent restarts. Steps • To prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent if the BlackBerry Messaging Agent stops responding, type 0. • To permit the BlackBerry Controller to restart the BlackBerry Messaging Agent if the BlackBerry Messaging Agent stops responding, type 1. a. Create a DWORD value that is named MaxAgentRestartPerDay. b. Double-click the new DWORD value. c. In the Value data field, type a value. The default maximum number of restarts that can occur daily is ten. a. Create a DWORD value that is named WaitToRestartAgentOnHung. b. Double-click the new DWORD value. c. In the Value data field, type a value that is greater than four, which provides the BlackBerry Controller with sufficient time to monitor thread health checks before the BlackBerry Controller restarts the BlackBerry Messaging Agent. The default value is 6. Health checks occur every ten minutes. If a health check does not receive a response from the thread that that the BlackBerry Controller monitors, the BlackBerry Enterprise Server tracks the missed health check in the BlackBerry Messaging Agent log file as the wait count. Example: Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent when a nonresponsive thread occurs. Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent for a specific time range if the BlackBerry Controller detects a nonresponsive thread. [20148] (05/12 12:21:00):{0xC28} Thread: *** No Response *** Thread Id=0xB00, Handle=0x558, WaitCount=2 a. Create a DWORD value that is named WaitToRestartAgentOnHung. b. Double-click the new DWORD value. c. In the Value data field, type 0. The default value is 6. a. Create a DWORD value that is named RestartAgentOnHungBlackoutFrom. b. Double-click the new DWORD value. c. In the Base section, select the Decimal option. d. In the Value data field, type the lowest value of the time range. The values range from 0 to 23, where 0 is 12:00 AM and 23 is 11:00 PM. 359
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