Blackberry PRD-10459-016 Administration Guide - Page 237
Delete only work data from a device, Delete the user
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Administration Guide Deleting only work data from a device Item the BlackBerry® Browser cache files IT policy PIN encryption key device transport key work service books Description although the device specifies the BlackBerry Browser for personal use, the BlackBerry Browser cache is deleted when you delete work data • files that the user accesses and downloads from your organization's network using the Files application • files on media cards that are created by applications that can access work data (except for media applications) • work data is not deleted from the media card if the media card is not available when the device deletes work data, however the user cannot access work data on the media card after the device removes work data IT policy that is associated with your organization references to your organization's PIN encryption key references to the device transport key which prevents the device from communicating with the BlackBerry Enterprise Server service books on the device that the device classifies for work use Delete only work data from a device Before you begin: If you want to remove your organization's applications from the BlackBerry® device, create a software configuration that includes the applications and set the disposition of all work applications to Disallowed in the software configuration. Assign the software configuration to the user account to send it to the device. For more information, see the BlackBerry Enterprise Server Administration Guide. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for a user account. 4. In the search results, click the PIN for the user account. 5. In the Device activation list, click Delete only the organization data and remove device. 6. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following actions: • To delete a user account from the BlackBerry® Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Delete the user. • In a Microsoft® Exchange environment, to delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Delete the user and remove BlackBerry information from the user's messaging system. • In an IBM® Lotus® Domino® environment, to delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Delete the user and remove the profile document and the state database. • To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server information in the user's mailbox, click Disable as BlackBerry user. 235
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