| Section |
Page |
| Overview: BlackBerry Enterprise Server |
23 |
| Document revision history |
23 |
| Getting started in your BlackBerry Enterprise Server environment |
24 |
| Log in to the BlackBerry Administration Service for the first time |
27 |
| There is a problem with this website's security certificate |
27 |
| This connection is untrusted |
28 |
| Creating administrator accounts |
29 |
| Administrative roles and permissions |
29 |
| Preconfigured administrative roles |
29 |
| Creating roles |
33 |
| Create a role |
33 |
| Create a role based on an existing role |
34 |
| Create an administrator account |
34 |
| Add an administrator account to a group |
35 |
| Specify an email address for the BlackBerry Administration Service |
35 |
| Permit an administrator to log in to the BlackBerry Administration Service using a messaging server account |
36 |
| Assign a BlackBerry device to an administrator account |
36 |
| Using an IT policy to manage BlackBerry Enterprise Solution security |
37 |
| Using IT policy rules to manage BlackBerry Enterprise Solution security |
37 |
| Preconfigured IT policies |
38 |
| Default values for preconfigured IT policies |
39 |
| Creating and importing IT policies |
42 |
| Create an IT policy |
42 |
| Create an IT policy based on an existing IT policy |
42 |
| Import IT policy data |
42 |
| Import IT policy rules from an IT policy pack |
43 |
| Change the value for an IT policy rule |
43 |
| Assign an IT policy to a group |
43 |
| Assign an IT policy to a user account |
44 |
| Sending an IT policy over the wireless network |
44 |
| Resend an IT policy to a BlackBerry device manually |
44 |
| Resend an IT policy to a BlackBerry device automatically |
45 |
| Assigning IT policies and resolving IT policy conflicts |
45 |
| Option 1: Applying one IT policy to each user account |
46 |
| Option 2: Applying multiple IT policies to each user account |
47 |
| View the resolved IT policy rules that are assigned to a user account |
50 |
| Deactivating BlackBerry devices that do not have IT policies applied |
50 |
| Deactivate BlackBerry devices that do not have IT policies applied |
50 |
| Creating new IT policy rules to control third-party applications |
51 |
| Create an IT policy rule for a third-party application |
51 |
| Change or delete IT policy rules for third-party applications |
51 |
| Export all IT policy data to a data file |
52 |
| Delete an IT policy |
52 |
| Configuring security options |
53 |
| Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other |
53 |
| Algorithms that the BlackBerry Enterprise Solution uses to encrypt data |
53 |
| Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses |
53 |
| Managing device access to the BlackBerry Enterprise Server |
54 |
| Turn on the Enterprise Service Policy |
54 |
| Configure the Enterprise Service Policy |
55 |
| Permit a user to override the Enterprise Service Policy |
55 |
| Extending messaging security to a BlackBerry device |
55 |
| Extending messaging security using PGP encryption |
56 |
| Extending messaging security using S/MIME encryption |
56 |
| Enforcing secure messaging using classifications |
59 |
| Create a message classification |
59 |
| Create a message classification based on an existing message classification |
60 |
| Order message classifications |
60 |
| Delete a message classification |
60 |
| Generating organization-specific encryption keys for PIN-message encryption |
61 |
| Generate a PIN encryption key |
61 |
| Turn off BlackBerry services that the BlackBerry MDS Connection Service, BlackBerry Collaboration Service, and BlackBerry MVS provide |
61 |
| When a BlackBerry device overwrites data in the BlackBerry device memory |
62 |
| Changing when a BlackBerry device cleans the BlackBerry device memory |
62 |
| Best practice: Configuring additional memory cleaner settings for BlackBerry devices |
63 |
| Configuring the BlackBerry Enterprise Server environment |
64 |
| Best practice: Running the BlackBerry Enterprise Server |
64 |
| Configuring certain BlackBerry Enterprise Server components to use proxy servers |
64 |
| Configure a BlackBerry Enterprise Server component to use a .pac file |
65 |
| Configure a BlackBerry Enterprise Server component to use a proxy server |
65 |
| Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices |
66 |
| Configuring the BlackBerry Administration Service to use a proxy server |
67 |
| Configuring proxy selection for the BlackBerry Administration Service |
67 |
| Configuring the BlackBerry Administration Service to authenticate with a proxy server |
69 |
| Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component |
71 |
| Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service |
71 |
| Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service |
71 |
| Configuring support for Unicode languages |
72 |
| Configure support for Unicode languages |
72 |
| Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages |
73 |
| Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment |
74 |
| Configuring user accounts |
75 |
| Creating user groups |
75 |
| Create a group to manage similar user accounts |
75 |
| Add user accounts to a group |
75 |
| Adding a user account to the BlackBerry Enterprise Server |
76 |
| Add a user account |
76 |
| Create a user account that is not in the contact list in the BlackBerry Configuration Database |
77 |
| Export a list of user accounts |
77 |
| Importing a list of user accounts to a BlackBerry Enterprise Server |
78 |
| Assigning BlackBerry devices to users |
81 |
| Preparing to distribute a BlackBerry device |
81 |
| Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry device |
81 |
| Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a BlackBerry device |
81 |
| Assigning BlackBerry devices to user accounts |
82 |
| Option 1: Activate a BlackBerry device using the BlackBerry Administration Service |
82 |
| Option 2: Activating a BlackBerry device over the wireless network |
83 |
| Option 3: Activating BlackBerry devices over the LAN |
86 |
| Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager |
86 |
| Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network |
87 |
| Configuring BlackBerry Enterprise Server high availability |
90 |
| Check the health of a BlackBerry Enterprise Server |
90 |
| Availability state and failover status of the BlackBerry Enterprise Server |
90 |
| How the BlackBerry Enterprise Server uses health parameters |
90 |
| Defining when failover occurs |
91 |
| Changing the promotion threshold and failover threshold |
93 |
| Change the promotion threshold and failover threshold and the order of the health parameters |
93 |
| Changing when automatic failover occurs by customizing the health parameters for user accounts and messaging servers |
95 |
| Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically |
96 |
| Configure the BlackBerry Enterprise Server to fail over automatically |
96 |
| Monitoring the BlackBerry Enterprise Server for an automatic failover event |
97 |
| Use the BlackBerry Administration Service to find the time and reason for the last automatic failover event |
97 |
| Fail over the BlackBerry Enterprise Server manually using the BlackBerry Administration Service |
97 |
| Fail over the BlackBerry Enterprise Server manually using the BlackBerry Configuration Panel |
98 |
| Configuring high availability for BlackBerry Enterprise Server components |
99 |
| Creating a BlackBerry MDS Connection Service pool for high availability |
99 |
| Create a BlackBerry MDS Connection Service pool for high availability |
99 |
| Configure the BlackBerry MDS Connection Service and BlackBerry Collaboration Service to fail over automatically |
100 |
| Create a BlackBerry Collaboration Service pool for high availability |
100 |
| Create a BlackBerry Attachment Service pool for high availability |
101 |
| You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses |
102 |
| Create a BlackBerry Router pool for high availability |
103 |
| Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router |
104 |
| Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager |
104 |
| Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets |
105 |
| Changing the name of the BlackBerry Administration Service pool |
105 |
| Change the name of the BlackBerry Administration Service pool |
106 |
| Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually |
106 |
| Monitoring the high availability status or job deployment status using the BlackBerry Administration Service |
107 |
| Monitor the high availability status or job deployment status using the BlackBerry Administration Service |
107 |
| Remove a BlackBerry MDS Connection Service instance from a pool |
108 |
| Remove a BlackBerry Collaboration Service instance from a pool |
108 |
| Remove a BlackBerry Attachment Service instance from a pool |
109 |
| Remove a BlackBerry Router instance from a pool |
109 |
| Configuring BlackBerry Configuration Database high availability |
110 |
| Prerequisites: Configuring database mirroring or database replication of the BlackBerry Configuration Database |
110 |
| Configuring database mirroring |
111 |
| Stop the BlackBerry Enterprise Server instances |
111 |
| Configure database mirroring for the BlackBerry Configuration Database |
111 |
| Start the BlackBerry Enterprise Server instances |
112 |
| Configure the BlackBerry Enterprise Solution to support database mirroring |
112 |
| Resend the database mirroring parameters to BlackBerry Enterprise Server components |
113 |
| Configuring the BlackBerry Configuration Database for one-way transactional replication in an environment that includes Microsoft SQL Server 2005 or 2008 |
114 |
| Stop the BlackBerry Enterprise Server instances |
114 |
| Create the replicated BlackBerry Configuration Database from a backup |
114 |
| Permit access to the BlackBerry Configuration Database instances |
115 |
| Configure the publication for the BlackBerry Configuration Database |
115 |
| Increase the maximum data size for transactional replication |
116 |
| Prepare the database server that hosts the replicated BlackBerry Configuration Database and configure the subscription |
116 |
| Start the BlackBerry Enterprise Server instances |
117 |
| Reacting if the BlackBerry Configuration Database that you configured for transactional replication stops responding |
117 |
| Return to the BlackBerry Configuration Database when you configured transactional replication |
118 |
| Configuring a new mirror BlackBerry Configuration Database |
118 |
| Sending software and BlackBerry Java Applications to BlackBerry devices |
119 |
| Managing BlackBerry Java Applications and BlackBerry Device Software |
119 |
| Developing BlackBerry Java Applications for BlackBerry devices |
120 |
| Preparing to distribute BlackBerry Java Applications |
120 |
| Specify a shared network folder for BlackBerry Java Applications |
121 |
| Add a BlackBerry Java Application to the application repository |
121 |
| Add a collaboration client to the application repository |
122 |
| Specify keywords for a BlackBerry Java Application |
122 |
| Configuring application control policies |
122 |
| Standard application control policies |
123 |
| Change a standard application control policy |
123 |
| Create custom application control policies for a BlackBerry Java Application |
124 |
| IT policy rules take precedence on the device |
125 |
| Application control policies for unlisted applications |
125 |
| Change the standard application control policy for unlisted applications that are optional |
126 |
| Create an application control policy for unlisted applications |
126 |
| Configure the priority of application control policies for unlisted applications |
127 |
| Creating software configurations |
127 |
| Create a software configuration |
128 |
| Add a BlackBerry Java Application to a software configuration |
128 |
| Assign a software configuration to a group |
129 |
| Assign a software configuration to multiple user accounts |
129 |
| Assign a software configuration to a user account |
130 |
| Install BlackBerry Java Applications on a BlackBerry device at a central computer |
130 |
| View the status of a job |
131 |
| View the status of a task |
131 |
| Stopping a job that is running |
139 |
| Stop a job that is running |
140 |
| View the users that have a BlackBerry Java Application installed on their BlackBerry devices |
140 |
| View how the BlackBerry Administration Service resolved software configuration conflicts for a user account |
141 |
| Reconciliation rules for conflicting settings in software configurations |
141 |
| Reconciliation rules: BlackBerry Java Applications |
142 |
| Reconciliation rules: BlackBerry Device Software |
145 |
| Reconciliation rules: Standard application settings |
145 |
| Reconciliation rules: Application control policies |
146 |
| Reconciliation rules: Application control policies for unlisted applications |
147 |
| Alternative methods for installing BlackBerry Java Applications on BlackBerry devices |
148 |
| Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service |
148 |
| Developing BlackBerry Java Applications for BlackBerry devices |
148 |
| Methods you can use to install BlackBerry Java Applications on BlackBerry devices |
148 |
| Installing BlackBerry Java Applications using the BlackBerry Desktop Software |
149 |
| Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Desktop Software |
150 |
| Make the BlackBerry Java Application available to the BlackBerry Desktop Software |
150 |
| Install the BlackBerry Java Application using the BlackBerry Desktop Software |
151 |
| Installing BlackBerry Java Applications using the BlackBerry Application Web Loader |
151 |
| Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Application Web Loader |
151 |
| Enable the BlackBerry Application Web Loader on a web server |
152 |
| Install the BlackBerry Java Application using the BlackBerry Application Web Loader |
153 |
| Installing BlackBerry Java Applications using the standalone application loader tool |
153 |
| Prerequisites: Installing BlackBerry Java Applications using the standalone application loader tool |
154 |
| Add BlackBerry Java Application files to a shared network folder |
154 |
| Share the Research In Motion folder that contains the BlackBerry Java Application |
155 |
| Configure the standalone application loader tool to install the BlackBerry Java Application in automated mode |
155 |
| Install the BlackBerry Java Application using the standalone application loader tool |
155 |
| Installing BlackBerry Java Applications using a web browser on BlackBerry devices |
156 |
| Prerequisites: Installing BlackBerry Java Applications using a web browser on BlackBerry devices |
156 |
| Install the BlackBerry Java Application on a web server |
157 |
| Install the BlackBerry Java Application using a web browser on the BlackBerry device |
157 |
| Configuring how users access enterprise applications and web content |
158 |
| Specifying a BlackBerry MDS Connection Service as a central push server |
158 |
| Specify a BlackBerry MDS Connection Service as a central push server |
158 |
| Configuring how BlackBerry devices authenticate to content servers |
159 |
| Configure how BlackBerry devices authenticate to content servers |
159 |
| Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM |
159 |
| Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos |
160 |
| Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA |
160 |
| Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager |
161 |
| Configuring how the BlackBerry MDS Connection Service manages requests for web content |
162 |
| Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage |
163 |
| Configure the timeout limit for HTTP connections with BlackBerry devices |
163 |
| Configure the timeout limit for HTTP connections with web servers |
163 |
| Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections |
164 |
| Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service |
164 |
| Create a key store to store certificates for use with HTTPS connections |
164 |
| Add a certificate for the BlackBerry MDS Connection Service |
165 |
| Export the BlackBerry MDS Connection Service certificate to make it available to push applications |
165 |
| Import the BlackBerry MDS Connection Service certificate to the key store of a push application |
166 |
| Permit push applications to select the transport protocol for PAP requests |
166 |
| Configuring a BlackBerry MDS Connection Service to trust web servers |
167 |
| Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from web servers |
167 |
| Specify whether the BlackBerry MDS Connection Service requires trusted TLS connections from web servers |
167 |
| Configuring certificate server information for the BlackBerry MDS Connection Service |
168 |
| Add a retrieved certificate for a web server to the key store |
174 |
| Permitting users to access intranet sites on BlackBerry devices using global login information |
174 |
| Configure global login information for intranet site access |
175 |
| Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices |
175 |
| Specify the maximum amount of data that a BlackBerry MDS Connection Service can send to BlackBerry devices |
175 |
| Specify the pending content timeout limit for a BlackBerry MDS Connection Service |
175 |
| Permit Java applications to use scalable socket connections with a BlackBerry MDS Connection Service |
176 |
| Specify the thread pool size of a BlackBerry MDS Connection Service |
176 |
| Specify the maximum number of scalable socket connections |
176 |
| Prevent the BlackBerry MDS Connection Service from using scalable HTTP |
177 |
| Specify the port number that the web server listens on for push application requests |
177 |
| Specify how often a BlackBerry MDS Connection Service polls for configuration information |
178 |
| Setting up the messaging environment |
179 |
| Creating email message filters |
179 |
| Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server |
179 |
| Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server |
180 |
| Create an email message filter that applies to a specific user account |
180 |
| Turn on an email message filter that applies to a specific user account |
181 |
| Copying existing email message filters to another BlackBerry Enterprise Server |
181 |
| Export email message filters for a BlackBerry Enterprise Server |
181 |
| Import email message filters for a BlackBerry Enterprise Server |
181 |
| Copying existing email message filters to user accounts |
182 |
| Export email message filters for a user account |
182 |
| Import email message filters for a user account |
182 |
| Extension plug-ins for processing messages |
183 |
| Install an extension plug-in application |
183 |
| Add an extension plug-in to a BlackBerry Messaging Agent |
184 |
| Change how a BlackBerry Messaging Agent uses extension plug-ins |
184 |
| Mapping contact information fields for synchronization and contact lookups |
185 |
| Map a contact information field in an email application to contact list fields on BlackBerry devices |
185 |
| Map a contact list field in an email application to a contact list field on a BlackBerry device |
185 |
| Map a contact information field in an email application to contact list fields on BlackBerry devices |
186 |
| Map a contact list field in an email application to a contact list field on a BlackBerry device |
186 |
| Configuring BlackBerry devices to enroll certificates over the wireless network |
188 |
| Configure the certificate information using IT policies |
188 |
| Configure the BlackBerry MDS Connection Service to connect to the certificate authority |
189 |
| Add communication information to a BlackBerry MDS Connection Service configuration set |
190 |
| Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance |
191 |
| Add certificate information to a Wi-Fi profile |
191 |
| Managing an enrolled certificate |
192 |
| Change the polling interval, logging, and pool size for the BlackBerry MDS Connection Service connection to the certificate authority |
192 |
| Properties in the rimpublic.properties file |
193 |
| Making the BlackBerry Web Desktop Manager available to users |
194 |
| Installing the client components of the BlackBerry Web Desktop Manager on users' computers |
194 |
| Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP |
194 |
| Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista |
195 |
| Configure the Microsoft ActiveX Installer on Windows Vista |
196 |
| Configure users' computers to install the client file for the BlackBerry Web Desktop Manager automatically |
196 |
| Make the BlackBerry Web Desktop Manager available to users |
198 |
| Configuring the BlackBerry Web Desktop Manager |
199 |
| Permit users to activate BlackBerry devices using the BlackBerry Web Desktop Manager |
199 |
| Permit users to back up and restore data using the BlackBerry Web Desktop Manager |
199 |
| Configure the domains for backing up data using the BlackBerry Web Desktop Manager |
200 |
| Change the text colors in the BlackBerry Web Desktop Manager |
200 |
| BlackBerry Web Desktop Manager text colors |
201 |
| Display a custom image in the BlackBerry Web Desktop Manager |
201 |
| Display the domain name on the login page of the BlackBerry Web Desktop Manager |
202 |
| Creating and configuring Wi-Fi profiles and VPN profiles |
203 |
| Creating and configuring Wi-Fi profiles |
203 |
| Prerequisites: Creating Wi-Fi profiles and VPN profiles |
203 |
| Create a Wi-Fi profile |
205 |
| Create a Wi-Fi profile based on an existing Wi-Fi profile |
205 |
| Configure a Wi-Fi profile on a BlackBerry device |
205 |
| Assign a Wi-Fi profile to a group |
205 |
| Assign a Wi-Fi profile to a user account |
206 |
| Configure a Wi-Fi profile |
206 |
| Creating and configuring VPN profiles |
207 |
| Create a VPN profile |
207 |
| Create a VPN profile based on an existing VPN profile |
207 |
| Configure a VPN profile |
208 |
| Assign a VPN profile to a group |
208 |
| Assign a VPN profile to a user account |
208 |
| Associate a VPN profile with a Wi-Fi profile |
209 |
| Delete a Wi-Fi profile |
209 |
| Delete a VPN profile |
209 |
| Importing profile information from a .csv file |
210 |
| Best practices: Creating a .csv file that contains profile information that you want to import |
210 |
| Create a .csv file that contains profile information that you want to import |
210 |
| Import profile information from a .csv file |
212 |
| Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices |
213 |
| Configuring WEP encryption |
213 |
| Configure WEP keys for BlackBerry devices using a Wi-Fi profile |
213 |
| Configuring PSK encryption |
214 |
| Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile |
214 |
| Configuring LEAP authentication |
215 |
| Configure LEAP authentication data for BlackBerry devices using a Wi-Fi profile |
215 |
| Configuring PEAP authentication |
216 |
| Configure PEAP authentication data for BlackBerry devices using a Wi-Fi profile |
216 |
| Prerequisites: Distributing a certificate using the BlackBerry Desktop Manager |
217 |
| Distribute a certificate using the BlackBerry Desktop Manager |
217 |
| Configure PEAP configuration settings in the Wi-Fi profile on a BlackBerry device |
218 |
| Configuring EAP-TLS authentication |
219 |
| Configure EAP-TLS authentication data for BlackBerry devices using a Wi-Fi profile |
219 |
| Configure EAP-TLS configuration settings in the Wi-Fi profile on a BlackBerry device |
220 |
| Configuring EAP-TTLS authentication |
220 |
| Configure EAP-TTLS authentication data for BlackBerry devices using a Wi-Fi profile |
221 |
| Configure EAP-TTLS configuration settings in the Wi-Fi profile on a BlackBerry device |
222 |
| Configuring EAP-FAST authentication |
222 |
| Configure EAP-FAST authentication |
223 |
| Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile |
223 |
| Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices |
224 |
| Configuring software tokens for BlackBerry devices |
225 |
| Prerequisites: Configuring BlackBerry devices for RSA authentication |
225 |
| Configure BlackBerry devices for RSA authentication |
226 |
| Configure RSA authentication over a Wi-Fi network using a software token |
226 |
| Configure RSA authentication over a VPN network using a software token |
227 |
| Assign software tokens to a user account |
227 |
| Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager |
229 |
| Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager |
229 |
| Configuring Microsoft Active Directory authentication in an environment that includes a resource forest |
230 |
| Change the information for Microsoft Active Directory authentication |
231 |
| Configuring single sign-on authentication for the BlackBerry Administration Service and BlackBerry Web Desktop Manager |
232 |
| Configure constrained delegation for the Microsoft Active Directory account to support single sign-on authentication |
232 |
| Turn on single sign-on authentication for the BlackBerry Administration Service |
232 |
| BlackBerry Administration Service web addresses and BlackBerry Web Desktop Manager web addresses that support BlackBerry Administration Service single sign-on |
233 |
| Changing password settings for BlackBerry Administration Service authentication |
234 |
| Change password settings for BlackBerry Administration Service authentication |
234 |
| Regenerate the system credentials for the BlackBerry Administration Service |
234 |
| Protecting and redistributing devices |
235 |
| Preparing a device for redistribution to a new user |
235 |
| Use the BlackBerry Administration Service to delete user data and assign the device to a new user |
235 |
| Use the BlackBerry Administration Service to delete user data and remove the BlackBerry Device Software before assigning the device to a new user |
235 |
| Deleting only work data from a device |
236 |
| Delete only work data from a device |
237 |
| Using IT administration commands to protect a lost or stolen device |
238 |
| Protect a stolen device |
239 |
| Protect a lost device |
240 |
| Protect a lost device that a user might not recover |
240 |
| Managing administrator accounts |
242 |
| Change role permissions |
242 |
| Change the roles for an administrator account |
242 |
| Delete a role |
242 |
| Delete an administrator account |
243 |
| Managing groups and user accounts |
244 |
| Managing groups |
244 |
| Using default groups to manage user accounts and administrator accounts |
244 |
| Remove a user account from a group |
245 |
| Change the properties of a group |
245 |
| Rename a group |
245 |
| Delete a group |
246 |
| Managing user accounts |
246 |
| Move a user account to a different group |
246 |
| Move a user account from one BlackBerry Enterprise Server to another |
247 |
| Delete a user account from the BlackBerry Enterprise Server |
247 |
| Update a user account manually |
248 |
| Add an administrator role to a user account |
248 |
| Update the contact list manually |
248 |
| Resend service books to a BlackBerry device |
248 |
| Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices |
250 |
| Managing the default distribution settings for jobs |
250 |
| Change default settings for a job schedule |
250 |
| Change how IT policies are sent to BlackBerry devices |
251 |
| Change how to install, update, or remove BlackBerry Java Applications |
252 |
| Change how to install or update the BlackBerry Device Software |
253 |
| Change how the BlackBerry Enterprise Server sends standard application settings to BlackBerry devices |
254 |
| Managing the distribution settings for a specific job |
255 |
| Specify the start time and priority for a job |
256 |
| Change how a job sends IT policies to BlackBerry devices |
256 |
| Change how a job sends BlackBerry Java Applications to BlackBerry devices |
257 |
| Change how a job sends the BlackBerry Device Software to BlackBerry devices |
258 |
| Change how a job sends standard application settings to BlackBerry devices |
260 |
| Managing BlackBerry Java Applications on BlackBerry devices |
261 |
| Make a BlackBerry Java Application unavailable for installation |
261 |
| Remove a BlackBerry Java Application from BlackBerry devices over the wireless network |
261 |
| Managing software configurations |
262 |
| Remove a software configuration from a group |
262 |
| Remove a software configuration from multiple user accounts |
262 |
| Remove a software configuration from a user account |
263 |
| Delete a software configuration |
263 |
| Managing how users access enterprise applications and web content |
264 |
| Restricting user access to content on web servers |
264 |
| Restrict requests for content on web servers from BlackBerry devices |
264 |
| Specify web address patterns |
264 |
| Create a pull rule |
265 |
| Restrict or permit web addresses and Intranet addresses using a pull rule |
265 |
| Assign a pull rule to the members of a group |
266 |
| Assign a pull rule to user accounts |
267 |
| Restricting user access to media content in the BlackBerry Browser |
267 |
| Prevent users from accessing specific media types |
267 |
| Configure download limits for media content types |
268 |
| Default download limits for media content types |
268 |
| Configuring Integrated Windows authentication so that users can access resources on your organization's network |
269 |
| Configuring the Microsoft Active Directory account to delegate access |
269 |
| Configuring the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain |
272 |
| Turn on Integrated Windows authentication so that users can access resources on your organization's network |
273 |
| Restricting the push application content that users can receive |
274 |
| Restrict push applications from sending data to BlackBerry devices |
274 |
| Create push initiators for push applications |
274 |
| Turn on push authorization |
275 |
| Create a push rule |
276 |
| Assign push initiators to a push rule |
276 |
| Assign a push rule to the members of a group |
276 |
| Assign a push rule to user accounts |
277 |
| Encrypt push requests that push applications send to BlackBerry devices |
277 |
| Managing push application requests |
277 |
| Specify device ports for application-reliable push requests |
278 |
| Store push application requests in the BlackBerry Configuration Database |
278 |
| Configure the settings for storing push requests in the BlackBerry Configuration Database |
279 |
| Configure the maximum number of active connections that a BlackBerry MDS Connection Service can process |
279 |
| Configure the maximum number of queued connections that a BlackBerry MDS Connection Service can process |
280 |
| Managing organizer data synchronization |
281 |
| Managing the wireless backup and recovery of organizer data |
281 |
| Turn off the wireless backup of organizer data for a user account |
281 |
| Delete organizer data for members of a user group from the BlackBerry Enterprise Server |
281 |
| Delete a user's organizer data from a BlackBerry Enterprise Server |
282 |
| Turning off organizer data synchronization |
282 |
| Turn off organizer data synchronization for all user accounts that are associated with a BlackBerry Enterprise Server |
282 |
| Turn off organizer data synchronization for a specific user account |
282 |
| Changing how organizer data synchronizes |
283 |
| Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server |
283 |
| Change the direction of organizer data synchronization for a specific user account |
283 |
| Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for all user accounts on a BlackBerry Enterprise Server |
284 |
| Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for a specific user account |
284 |
| Synchronizing contact pictures |
285 |
| Turn off synchronization of contact pictures for a user account |
285 |
| Managing your organization's messaging environment and attachment support |
286 |
| Managing message forwarding |
286 |
| Forward email messages to a BlackBerry device when no filter rules apply |
286 |
| Do not deliver email messages to a BlackBerry device when no filter rules apply |
286 |
| Forward email messages from inbox subfolders to a BlackBerry device |
287 |
| Turn off email message forwarding to user accounts in a group |
287 |
| Turn off email message forwarding to a user account |
288 |
| Turn off synchronization for email messages sent from a BlackBerry device |
288 |
| Turn off email message forwarding when a user connects a BlackBerry device to a computer |
289 |
| Managing the incoming message queue |
289 |
| Delete email messages for user accounts from the incoming message queue |
289 |
| Managing wireless message reconciliation |
290 |
| Turn off wireless message reconciliation for a BlackBerry Enterprise Server |
290 |
| Turn on reconciliation for email messages that are hard deleted |
290 |
| Managing access to remote message data |
291 |
| Prevent a user from checking the availability of meeting participants on the BlackBerry device |
291 |
| Prevent a user from searching for remote email messages using a device |
291 |
| Managing email messages that contain HTML and rich content |
292 |
| View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device |
292 |
| Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server |
293 |
| Turn off support for rich text formatting and inline images in email messages using an IT policy rule |
293 |
| Synchronizing folders on the BlackBerry device |
294 |
| Control which published public contact folders a user can synchronize to a BlackBerry device |
294 |
| Control which personal contact subfolders a user can synchronize to a BlackBerry device |
295 |
| Control which personal mail folders a user can synchronize with a BlackBerry device |
295 |
| Configuring access to documents on remote file systems |
296 |
| Configure the BlackBerry MDS Connection Service to communicate with a remote file system |
296 |
| Add communication information to a BlackBerry MDS Connection Service configuration set |
297 |
| Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance |
298 |
| Managing signatures and disclaimers in email messages |
299 |
| Add a signature to email messages that a user sends from a BlackBerry device |
299 |
| Add a disclaimer to email messages that users send from BlackBerry devices |
299 |
| Add a disclaimer to email messages that a user sends from a BlackBerry device |
300 |
| Specify conflict rules for disclaimers |
300 |
| Turn off disclaimers for email messages |
300 |
| Monitor email messages that users send from BlackBerry devices |
301 |
| Sending notification messages to users |
302 |
| Send a notification message to all users in a BlackBerry Domain |
302 |
| Send a notification message to all users on a BlackBerry Enterprise Server |
302 |
| Send a notification message to group members |
302 |
| Send a notification message to a user |
303 |
| Change the size of the message state database |
303 |
| How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances |
303 |
| Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service |
304 |
| Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service |
305 |
| Attachment file formats that the BlackBerry Attachment Service supports |
305 |
| Limitations for supported attachment file formats |
306 |
| Changing how a BlackBerry Attachment Service converts attachments |
307 |
| Change how a BlackBerry Attachment Service converts attachments |
307 |
| Change the maximum file size for attachments that users can receive |
309 |
| Turn off support for an attachment file format for a BlackBerry Attachment Service |
310 |
| Add support for an additional attachment file format to a BlackBerry Attachment Service |
310 |
| Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server |
311 |
| Change the maximum file size for attachments that users can send |
312 |
| Prevent users from sending large attachments |
312 |
| Change the maximum file size of attachments that users can download |
312 |
| Managing calendars |
314 |
| Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or MAPI and CDO libraries |
314 |
| Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services |
314 |
| Turn off client throttling in Microsoft Exchange 2010 |
315 |
| Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services |
315 |
| Configure the BlackBerry Enterprise Server to use MAPI and CDO libraries |
316 |
| Configure the BlackBerry Messaging Agent instances to use a web address for a specific Microsoft Autodiscover service |
316 |
| Configure the BlackBerry Messaging Agent instances to use a specific web address for a client access server for Microsoft Exchange |
317 |
| Configuring the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services |
318 |
| Correcting calendar synchronization errors on devices |
319 |
| Configuration levels using the BlackBerry Enterprise Trait Tool |
319 |
| Turn off corrective calendar synchronization |
319 |
| View the current settings for corrective calendar synchronization |
320 |
| Turn off automatic error correction in corrective calendar synchronization |
321 |
| Configure the range of days to check for calendar synchronization errors |
321 |
| Configure when corrective calendar synchronization runs |
322 |
| Logging information for corrective calendar synchronization |
323 |
| Delete a setting for corrective calendar synchronization |
324 |
| Start corrective calendar synchronization manually for a user account |
324 |
| Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008 |
325 |
| Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application |
325 |
| Managing instant messaging |
326 |
| Installing a collaboration client on BlackBerry devices |
326 |
| Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to |
326 |
| Change the transport protocol for a Microsoft instant messaging environment |
327 |
| Specify the Windows domain name for users who log in to a collaboration client |
328 |
| Managing instant messaging sessions |
328 |
| Specify the maximum number of instant messaging sessions that can be open at the same time |
328 |
| Specify the inactivity timeout limit for instant messaging sessions |
328 |
| Managing instant messaging features |
329 |
| Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime |
329 |
| Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime |
329 |
| Prevent users from sending instant messaging conversations in email messages |
329 |
| Prevent users from saving instant messaging conversations |
330 |
| Hide the icon that appears on BlackBerry devices for mobile contacts |
330 |
| Make additional contact information and phone numbers available for the BlackBerry Client for IBM Lotus Sametime users |
330 |
| Managing a BlackBerry Domain |
332 |
| Restarting BlackBerry Enterprise Server components |
332 |
| Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service |
333 |
| Restart a BlackBerry Enterprise Server component using Windows Services |
333 |
| Best practice: Restarting more than one BlackBerry Administration Service instance |
333 |
| Using the BlackBerry Enterprise Trait Tool |
333 |
| Use the BlackBerry Enterprise Trait Tool |
334 |
| BlackBerry Enterprise Trait Tool traits |
334 |
| Permit the BlackBerry Messaging Agent to write statistics to Microsoft Exchange mailboxes |
345 |
| Managing BlackBerry CAL keys |
346 |
| Add or delete a BlackBerry CAL key |
346 |
| Copy a BlackBerry CAL key to a text file |
346 |
| Configuring the BlackBerry Mail Store Service instance that updates the contact list |
347 |
| Configure the BlackBerry Mail Store Service instance that updates the contact list |
347 |
| Configuring a Hosted BlackBerry services environment |
348 |
| Configuring Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory |
348 |
| Configure Hosted BlackBerry services when your organization’s customers have full control of their subtree in Microsoft Active Directory |
350 |
| Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data |
350 |
| Configure the BlackBerry Enterprise Server to connect to Microsoft Active Directory |
351 |
| Configure the BlackBerry Enterprise Server to retrieve email addresses and organizer data using LDAP |
352 |
| Prevent the BlackBerry Enterprise Server from retrieving contact information for specific users |
353 |
| Restrict the location in Microsoft Active Directory that the BlackBerry Enterprise Server can retrieve email addresses and organizer data from |
353 |
| Configuring BlackBerry Policy Service throttling |
354 |
| View the current settings for BlackBerry Policy Service throttling |
354 |
| Configuring BlackBerry Policy Service throttling for IT policies and service books |
355 |
| Configuring BlackBerry Policy Service throttling for PIN encryption keys |
356 |
| Configuring BlackBerry Policy Service throttling for application polling |
357 |
| Delete a BlackBerry Policy Service throttling setting |
357 |
| Change the port number that BlackBerry Enterprise Server components use to connect to the BlackBerry Configuration Database |
358 |
| Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events |
358 |
| BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring |
360 |
| How the BlackBerry Controller monitors the BlackBerry Enterprise Server components |
360 |
| Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent |
360 |
| Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service |
362 |
| BlackBerry Enterprise Server Alert Tool |
365 |
| Configuring notifications using the BlackBerry Enterprise Server Alert Tool |
365 |
| BlackBerry Enterprise Server log files |
367 |
| Monitoring PIN messages, SMS text messages, and calls |
367 |
| Change the default location for the log files for PIN messages, SMS text messages, and calls |
367 |
| Log files for BlackBerry Enterprise Server components |
368 |
| Changing the location where BlackBerry Enterprise Server components save log files |
368 |
| Changing how BlackBerry Enterprise Server components create log files |
369 |
| Component identifiers for log files |
373 |
| BlackBerry MDS Connection Service log files |
374 |
| Changing how the BlackBerry MDS Connection Service creates a log file |
374 |
| Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices |
377 |
| BlackBerry Collaboration Service log files |
378 |
| Change which activities the BlackBerry Collaboration Service writes to a log file |
378 |
| BlackBerry Enterprise Solution connection types and port numbers |
380 |
| BlackBerry Administration Service connection types and port numbers |
380 |
| BlackBerry Attachment Service connection types and port numbers |
382 |
| BlackBerry Collaboration Service connection types and port numbers |
383 |
| BlackBerry Configuration Database connection types and port numbers |
384 |
| BlackBerry Controller connection types and port numbers |
385 |
| BlackBerry Dispatcher connection types and port numbers |
386 |
| BlackBerry Messaging Agent connection types and port numbers |
388 |
| BlackBerry MDS Connection Service connection types and port numbers |
390 |
| BlackBerry Monitoring Service connection types and port numbers |
392 |
| BlackBerry Policy Service connection types and port numbers |
393 |
| BlackBerry Router connection types and port numbers |
393 |
| BlackBerry Synchronization Service connection types and port numbers |
396 |
| CalHelper connection type and port number |
396 |
| IBM Lotus Sametime connection type and port number |
397 |
| Microsoft Exchange connection types and port numbers |
397 |
| Microsoft Office Live Communications Server 2005 connection types and port numbers |
398 |
| BlackBerry Client for use with Microsoft Office Live Communications Server 2005 connection types and port numbers |
398 |
| Novell GroupWise Messenger connection type and port number |
398 |
| SNMP agent connection types and port numbers |
399 |
| Syslog connection type and port number |
399 |
| Troubleshooting |
401 |
| Troubleshooting: Connecting to the BlackBerry Administration Service |
401 |
| The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance |
401 |
| Troubleshooting: BlackBerry Enterprise Server Performance |
401 |
| A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic |
401 |
| Microsoft SQL Server uses a considerable amount of disk space |
402 |
| Troubleshooting: Setting up user accounts |
402 |
| You cannot create a user account in the BlackBerry Administration Service |
403 |
| You cannot find a new user account in the directory using the BlackBerry Administration Service |
403 |
| Troubleshooting: Messaging |
403 |
| Messages are not delivered to BlackBerry devices |
403 |
| Text does not appear correctly in Unicode email messages |
404 |
| Troubleshooting: Instant messaging |
404 |
| Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime |
404 |
| A user did not accept a notification about an instant message on a computer and the notification disappeared |
406 |
| A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device |
406 |
| Troubleshooting: BlackBerry Web Desktop Manager |
407 |
| Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager |
407 |
| Troubleshooting: Connections to the Wi-Fi network |
408 |
| A BlackBerry device cannot connect to a Wi-Fi network |
408 |
| A BlackBerry device cannot open a VPN connection |
416 |
| A BlackBerry device cannot connect to the mobile network using UMA or GAN |
416 |
| Verify whether a BlackBerry device can resolve an IP address |
417 |
| Look up a computer name to resolve an IP address |
417 |
| Troubleshooting: BlackBerry Administration Service pools |
418 |
| BlackBerry Administration Service instances located in different network segments are not connecting to each other |
418 |
| Troubleshooting: BlackBerry Monitoring Service connections |
418 |
| A user cannot log in to the BlackBerry Monitoring Service |
418 |
| Troubleshooting: IT policies |
419 |
| I cannot find an IT policy rule in the BlackBerry Administration Service |
419 |
| Glossary |
420 |
| Provide feedback |
429 |
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