Blackberry PRD-10459-016 User Guide - Page 82
Con support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange
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Administration Guide Configuring the BlackBerry Enterprise Server environment 3. Click OK. 4. Perform one of the following actions: • If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion \BlackBerry Enterprise Server\Agents. • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node \Research In Motion\BlackBerry Enterprise Server\Agents. 5. Create a DWORD value that is named AutoSelectOutgoingEncoding. 6. Double-click the new DWORD value. 7. In the Value data field, perform one of the following actions: • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages, type 1. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes plain-text messages in UTF-8. • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes email messages that use RTF or HTML in UTF-8. • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in UTF-8. 8. In the Windows Services, restart the BlackBerry Dispatcher. Related information Restarting BlackBerry Enterprise Server components, 392 Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode characters in fields such as subject, location, or notes. Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar synchronization: • Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server. 82
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